Job/Position Summary
3DGS is seeking a hands-on and strategic IT & Office Operations Manager to oversee both our technology environment and day-to-day office operations.
This hybrid role is ideal for a proactive, highly organized professional who thrives in a dynamic setting and enjoys wearing multiple hats. The successful candidate will ensure reliable and secure IT systems while also supporting efficient administrative processes, vendor coordination, and a well-functioning workplace.
Primary Responsibilities
IT Infrastructure & Systems Management
- Maintain and support servers, network hardware, and software systems, including firewalls, switches, and backup solutions.
- Oversee daily operations of IT systems, including ERP platforms, cloud services, file servers, and databases, both cloud-based and on-premises.
- Ensure system availability, performance, and scalability to support business operations.
User Support & Workplace Technology
- Provide tier 1-3 technical support for staff across office and manufacturing environments for on-site and remote personnel.
- Support desktops, laptops, mobile devices, printers, and general workplace technology.
Troubleshoot issues and deliver timely, user-focused solutions.
Cybersecurity & Compliance
- Implement and enforce security protocols in alignment with NIST Cybersecurity Maturity Model Certification (CMMC).
- Monitor systems for vulnerabilities and threats; manage antivirus, firewalls, and patching.
- Ensure compliance with applicable standards (e.g., CMMC, data privacy, export controls, ITAR (where applicable).
Office & Operations Management
- Oversee daily office operations to ensure a professional, efficient, and well-maintained work environment.
- Manage office supplies, equipment, and vendor relationships (e.g., telecom, printing, facilities services).
- Support employee onboarding and offboarding (workspace setup, system access, equipment provisioning).
- Maintain and improve office policies, procedures, and operational workflows.
- Serve as the primary point of contact for administrative and office-related needs.
- Assist with scheduling, travel coordination, and internal meetings or events as needed.
Strategic Planning & Vendor Management
- Evaluate and recommend IT and operational solutions aligned with company growth and manufacturing needs.
- Manage budgets across IT and office operations.
- Build and maintain relationships with technology vendors, service providers, and office suppliers.
Project Management
- Lead small-scale IT and operational projects, including:
- Software implementations
- Hardware upgrades
- Office moves or workspace improvements
- Process improvement initiatives
Requirements
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience)
- 5+ years of IT experience is required. IT experience in a manufacturing environment is preferred.
- 2 years in a leadership or managerial role is preferred.
- This position will require lawful access to ITAR/EAR controlled information, and employees in these roles will need to meet those requirements. Requirements include US Citizenship, US Permanent Resident, or the ability to meet contract-specific licensure requirements.
Knowledge, Skills, and Abilities
- Strong knowledge of Windows Server environments, Microsoft 365 tenant administration, Networking hardware (Cisco, Meraki, or similar), and Backup and recovery tools.
- Experience with cloud platforms (Azure, AWS, or hybrid environments).
- Familiarity with compliance standards such as NIST CMMC, ISO 9001, or ITAR.
- Strong organizational and multitasking abilities.
- Excellent communication skills with both technical and non-technical stakeholders.
- Proactive problem-solving mindset.
- Ability to work independently and manage competing priorities.
- High level of ownership, accountability, and attention to detail.
- Experience with ERP or manufacturing systems (e.g., NetSuite, SAP Business One) is preferred.
- Scripting or automation skills (PowerShell, Python) are preferred.
- Experience working cross-functionally with finance, operations, and HR is preferred.
Physical/Working Requirements
- Must be able to wear personal protective gear most of the day (where applicable).
- Prolonged periods of sitting or standing.
Behavioral Traits
- Strong verbal and written communication skills to convey quality standards, expectations, and feedback clearly to team members and stakeholders.
- A willingness to adjust to changing circumstances, processes, or technologies for continuous improvement in dynamic environments.
- The ability to work well with others, fostering a cooperative atmosphere, driving data management initiatives, and engaging all levels of the organization.
