We are seeking an experienced IT Manager to lead the internal IT function and serve as the senior technical owner of the systems that keep our operations running. This role manages a small, capable team of administrators and is the senior hands-on owner for Microsoft 365, identity and access, our core business platforms, Power BI reporting, and the security posture of the organization. It is a working leadership role - balancing people management and strategy with day-to-day technical depth.
Essential Duties and Responsibilities Team Leadership- Direct management of our front-line IT staff covering network/help desk, systems and applications, and endpoint management.
- You will provide coaching, expectation management, performance guidance, and career development for each report.
- Workload triage and prioritization across the team, including ticket distribution and project assignment.
Microsoft 365 and Identity- Senior administration of the M365 tenant: Exchange Online, SharePoint, Teams, OneDrive, distribution lists, shared mailboxes, mailbox quotas, mail flow, and litigation holds
- Identity and access management across on-premise Active Directory and Entra ID, including MFA, group policies, and account lifecycles.
Business Application Management- Become one of our senior experts on the Sales/Job management platform and act as a key interface for the various departmental leaders to translate operational needs into system configuration, data, and reporting.
- Manage the creation, modification, and health of system records such as business partners, AP/AR invoices, quotes, jobs, pricing/cost updates, user access, and integrations with our ERP and other downstream systems.
- External vendor and integration management tasks including coordinating API access, credentials, and data sharing with third-parties and consulting partners.
Reporting and Analytics- Senior ownership of the Power BI environment. Author and maintain various reports used by divisional leaders and executives.
- Author and maintain custom excel reporting for finance, sales, and operations where Power BI is not the right tool.
Onboarding, Offboarding, and Lifecycle- Management of the onboarding/offboarding process across all entities, including coordinating with HR on new-hire notices, ensuring laptop, email, and various software provisioning tasks are delivered on time.
Infrastructure and Endpoint Oversight- Endpoint program oversight, MDM, and productivity software suite management.
- FreshService ticketing platform ownership
Required Skills- Strong leadership and people-management skills, with the ability to coach, develop, and hold a team accountable
- Strong technical depth across multiple domains, with the judgment to know when to dive deep and when to delegate
- Excellent troubleshooting and problem-solving aptitude
- Clear, direct written and verbal communication, with the ability to translate between technical staff, executives, and field employees
- Comfortable being the senior escalation point on complex technical issues
- Strong organizational skills with the ability to prioritize, multitask, and manage competing demands
- Sound judgment around security, data integrity, and risk
- Ability to partner effectively with non-technical stakeholders across operations, finance, sales, and HR
Required Experience and/or Education - 5+ years in IT roles, with at least 1 year directly managing IT staff
- Strong, hands-on Microsoft 365 administration experience: Exchange Online, SharePoint, Teams, Entra ID, and PowerShell or Graph API for automation and reporting
- Demonstrated experience administering one or more business platforms end-to-end (ERP, operations platform, or industry-specific system) including user setup, configuration, data integrity, and integrations
- Strong Power BI skills, including DAX, data modeling, and managing reports for an executive audience
- Working knowledge of Active Directory, Group Policy, MFA, VPN (Fortinet or comparable), and endpoint management
- Working knowledge of FreshService or a comparable ITSM platform
- Familiarity with security frameworks such as NIST 800-171, or ISO 27001
- Experience supporting a non-tech, field-heavy organization (construction, logistics, manufacturing, transportation, energy) preferred
- Relevant certifications such as Microsoft 365, Azure/Entra, Security+, ITIL, or PMP preferred
Benefits- Health insurance
- 401(k) matching
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- Paid holidays
- PTO/Vacation/Sick
