Job DescriptionWHY WE NEED YOUOur IT technicians need a leader. Someone who can walk into a room full of sharp, hardworking people and earn their trust quickly. Someone who can set a clear standard, run a tight operation, and still have the patience to develop the person who's two years into their career and full of potential.
You'll sit at the intersection of the people doing the work and the IT Director shaping the strategy. That means you need to be fluent in both languages - the technical one and the human one. You'll make sure the day-to-day runs smoothly, that the right problems get escalated and the rest get solved, and that your team feels supported doing some of the most critical work in the company.
WHY YOU WILL (OR WON'T) LIKE WORKING HERE You'll love this job if you've been itching to step fully into leadership and building processes, building people, building a team culture that others want to be part of. If the idea of having real ownership over something that touches every corner of a large, growing company excites you more than it intimidates you.
You won't love it if you need everything to already be figured out. We're a manufacturing company that moves fast and evolves constantly - some of our processes are mature, some are still being defined, and you'll have a hand in shaping both. If you're at your best in a stable, fully-documented environment, this probably isn't your next move. But if a little ambiguity feels like opportunity, you'll be right at home.
WHAT YOU'LL OWN Your Team You'll lead a group of IT technicians across Canada and the United States - handling everything from hiring and onboarding to coaching, performance conversations, and the occasional tough call. You'll build the kind of team culture where people hold themselves to a high standard not because they have to, but because the bar is clear and the support is real.
Service Delivery The helpdesk, the field support, the 6 AM call from a plant in trouble - that's your world. You'll own the end-to-end IT support experience for the business, making sure SLAs mean something, tickets get resolved with urgency, and the people depending on technology don't feel it when something goes wrong.
Projects, Continuous Improvement & Forward Motion Site upgrades, system rollouts, process improvements - you'll lead or support IT projects from scoping through execution. You'll spot the patterns in recurring problems and fix them upstream. You'll document what works and make sure your team isn't reinventing the wheel every six months. And you'll actively explore how AI can make your team faster, sharper, and more impactful - because the best IT teams aren't just keeping up with change, they're using it to pull ahead.
QualificationsWHO YOU ARE You lead from the front. You set a tone - through your work ethic, your follow-through, and the way you treat people - and your team rises to meet it. You're equally comfortable talking shop with a technician and presenting to the IT Director, and you know how to adjust your register for the room.
You're bilingual - genuinely comfortable in both French and English - which matters in a company that runs plants in Quebec and offices across North America. You stay calm when things break, which they will. You're organized enough to manage multiple fires without losing track of the bigger picture. And you care - about the work, about the people on your team, and about the employees across the company who depend on you even if they never know your name.
IDEAL EXPERIENCE - 8+ years in IT, with at least 3 years in a supervisory capacity - you've managed people before and have the scar tissue to prove it.
- Experience in a multi-site environment, ideally manufacturing, distribution, or industrial - you understand what it means when operations go down.
- Strong command of the Microsoft stack: Active Directory, Microsoft 365, Azure AD, Intune.
- Familiarity with ERP environments; hands-on experience with Microsoft Dynamics 365 is a meaningful advantage.
- Experience managing a helpdesk or ITSM platform - Jira, ServiceNow, Freshdesk, or similar.
- Fluency in French and English is required - our headquarters is in Saint-Hubert, QC and the team spans the country.
- ITIL certification or equivalent service management training is a plus, not a prerequisite.
Additional InformationTecho-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:
- Group insurance and RRSP with employer contribution
- 24/7 telemedicine and Employee Assistance Program
- Training and career development opportunities
- Performance-based bonuses
- Employee recognition programs
- Product discounts and workplace perks (snacks, events, free parking)
Videos To Watchhttps://www.youtube.com/watch?v=lqJu9D2peio
