SYNNEX Corp

IT Manager

SYNNEX Corp$90K — $120K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science/Information Technology or equivalent experience
  • Familiarity with client devices, server and storage technology, and network and security technologies
  • Strong verbal and written business communication skills
  • Ability to manage multiple projects simultaneously
  • Detail-oriented with strong analytical skills
  • Adaptable to a dynamic work environment
  • High ethical standards and integrity

Responsibilities

  • Oversee a team of Technical Support Engineers and manage service levels
  • Develop and implement strategies for the technical support group
  • Manage engineering to meet SLA for pre-sale configurations
  • Monitor Technical Support queues for activity
  • Coordinate custom service delivery for key customers
  • Maintain records of engineer certifications and vendor alignment
  • Manage a ticketing system and enhance user productivity

Benefits

  • Ongoing professional development opportunities
  • Collaboration with internal and external customers and vendors
  • Access to cutting-edge technology and support systems
  • Engagement in training programs delivered by experienced engineers
  • Participation in team-building sessions and improvement planning
Full Job Description
Responsibilities:
  • Responsible for overseeing team of Technical Support Engineers, managing overall service levels, ongoing professional development, and maintaining detailed records of performance and accuracy. Develops support strategy across a mix of vendors
  • Responsible for developing, implementing, driving the overall strategies of the technical support group with collaborative input from internal/external customers served, as well as from vendor partners.
  • Manage engineering team to achieve committed SLA related to turnaround time for preparing and validating pre-sale configurations/solution architectures.
  • Requires active monitoring of activity in the Technical Support queues.
  • Coordinate custom (prioritized) service delivery for key customers
  • Maintain records of engineer certifications and sync with vendor partners to insure current, pertinent certifications are attained in a timely basis.
  • Responsible for the management of proprietary ticketing system and working with IT to deliver ongoing enhancements to further productivity gains for all users.
  • Provide consistent, timely monthly reporting of team performance by engineer and by vendors/product management team.
  • Reporting shall provide detail sufficient to accurately and equitably allocate headcount across vendors/product management teams who consume technical support resources.
  • Provide consistent, timely monthly reporting reflecting the number of requests completed by reseller customer and the pipeline value of configurations completed.
  • Develop and oversee a process by which demonstrations and proof-of-concepts are facilitated for our customers and product management teams.
  • Develop training program, delivered by SYNNEX engineers, to educate and facilitate attainment of technical certifications by reseller engineers.
  • Manage multiple supervisory staff and individual contributors through consistently scheduled team meetings.
  • Conduct minimum of 2 annual team improvement planning, coaching sessions on-site in Manila with Pre-Sale Support resources.
  • Maintain an in-depth working knowledge of all products and services offered by SYNNEX.


Requirements:
  • Bachelor's degree in Computer Science/Information Technology or equivalent experience
  • Familiarity with client devices, server and storage based technology, combined with network and security technologies.
  • Demonstrated business communication skills, including but not limited to verbal & written communication skills, the ability to communicate effectively over the phone and conduct presentations (in person and remotely).
  • Ability to multi-task and/or work on multiple projects concurrently
  • Analytical and detail oriented
  • Ability to work, strive and grow in a dynamic work environment
  • Ability to apply quality principles to work performed
  • Ability to maintain a high degree of ethics and integrity.

About SYNNEX Corp

SYNNEX Corporation is a business process services company that provides services in distribution, contract assembly, and global business services. The company operates in two segments, Distribution Services and Global Business Services (GBS). The Distribution Services segment distributes computer systems, peripherals, system components, software, networking equipment, and complementary products to various customers, such as value-added resellers, system integrators, and retailers, as well as provides assembly services to original equipment manufacturers (OEMs), including integrated supply chain management, build-to-order, and configure-to-order system configurations, materials management, and logistics. The GBS segment offers various services comprising customer management, software development, web hosting, hosted software, domain name registration, and back-office processing. This segment delivers its services through voice, chat, Web, email, and digital print. It also sells products complementary to these service offerings in China. In addition, SYNNEX Corporation offers various financial services, including net terms, third party leasing and floor plan financing, letters of credit, and arrangements to collect payments directly from the end-user; online services; and marketing services, as well as technical support services consisting of pre and post-sales support. The company serves resellers, retailers, and OEMs located worldwide. SYNNEX Corporation, formerly known as SYNNEX Information Technologies, Inc., was founded in 1980 is headquartered in Fremont, California.

SYNNEX Corp Careers

Join the vibrant team at SYNNEX Corp, a leading provider of IT distribution and customer care outsourced services, where innovation meets exceptional leadership, and diversity thrives. As a powerhouse in the technology sector, SYNNEX Corp offers unparalleled job opportunities aimed at fostering professional growth and dynamic career paths.

Work You’ll Do

At SYNNEX Corp, you will engage in meaningful work that directly impacts our company and customers while working alongside some of the brightest minds in the industry. Our diverse team at SYNNEX is dedicated to excellence, innovation, and leadership in the digital landscape. Here, your career will flourish as you become part of a culture that values your skills and aspirations.

Innovative Careers

Start your journey with SYNNEX as we transform the tech world through strategic leadership and innovative solutions. We offer a variety of positions, from customer support to high-level management roles, ensuring that your career path is aligned with your professional goals and personal development.

Internship Programs

Kickstart your career with a SYNNEX internship. Our internships provide invaluable workplace experience, offering a glimpse into the dynamic tech industry and a chance to develop essential skills that will aid your professional growth. Interns at SYNNEX Corp are considered integral members of our team, contributing to real projects and gaining hands-on experience.

Grow With Us

SYNNEX is committed to the growth of our employees and our company. We provide robust training programs, including leadership development and diversity training, to ensure that every team member can reach their full potential. Our supportive culture advocates for continuous learning and development, helping you to advance your career while contributing to our collective success.

Benefits and Culture

Choosing to work at SYNNEX means opting for a career that comes with competitive benefits and a workplace culture that promotes balance and well-being. Our comprehensive benefits package includes health, vision, and dental insurance, employee wellness programs, and flexible working arrangements. At SYNNEX, we celebrate diversity and strive to create an inclusive environment where everyone is respected for their unique contributions.

Join Our Team

Explore the job opportunities at SYNNEX Corp today and find the position that matches your skills and passions. We are continuously hiring and looking for ambitious, curious, and innovative professionals to join our team. Whether you are starting your career or looking to take it to the next level, SYNNEX provides the resources and global platform to achieve your goals.

Stay Connected

Keep up to date with the latest at SYNNEX by following our careers blog. Gain insights from industry leaders, stay informed about new job openings, and learn about the cutting-edge innovations at SYNNEX. Personalize your job search and receive alerts tailored to your career preferences.

Networking and Professional Development

At SYNNEX, networking and professional development are part of our DNA. Connect with leaders and peers within the company through various networking events, workshops, and seminars. Enhance your resume, sharpen your interview skills, and build relationships that will aid your career growth.

Explore Careers at SYNNEX Corp

Your future at SYNNEX Corp is limited only by your imagination and drive. With a commitment to innovation, leadership, and diversity, SYNNEX is the place to be for those who aspire to achieve great things. Don’t just look for a job; look for a career that offers more. Join SYNNEX Corp today and be part of our global team making a difference in the tech world.

SEARCH SYNNEX JOBS

Learn more about SYNNEX Corp
Size
22,000 employees
Market Cap
$9 billion
Industry
Net Income
$529.1 million
5 Year Trend
+17.6%
Revenue
$24.6 billion
NASDAQ

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