IT Manager

SH Hotels and Resorts

$95K — $105K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of relevant IT management experience
  • Post-secondary diploma or degree preferred
  • Strong knowledge of information systems operations
  • Proven leadership skills
  • Excellent verbal and written communication abilities
  • Experience in hospitality is a plus
  • Flexibility for a 24-hour operational environment

Responsibilities

  • Support daily IT systems requests and ticket resolutions
  • Maintain internal platforms and network for hotel operations
  • Respond to guest inquiries and IT-related questions
  • Provide exceptional customer service to guests and team members
  • Lead and engage team members for improved performance
  • Implement technology solutions to enhance operational efficiency

Benefits

  • Opportunities for growth within the organization
  • A supportive and engaging team environment
  • Dynamic workplace in the hospitality industry
  • Recognition for exceptional performance
  • Ability to make a positive impact on guest experiences
Full Job Description
If you live for those signature sighs of relief you hear whenever you show up, this is your calling. We're currently seeking an Information Technology Manager. You'll be responsible for daily support of all IT systems requests/tickets, from internal platforms to network maintenance supporting the entire hotel team. You'll also respond promptly to guests' inquiries and questions, so we need someone who's really nice, quick, and enjoy being the superhero in the room. It's a tough job, but someone out there loves doing it, which is precisely what we're looking for.
Inside tip: There is room for growth with us in this demanding role.

About you...
Passionate about technology and a minimum of 3-5 years of similar work experience.
A post-secondary diploma, degree or prior hospitality experience would be a plus.
Advanced knowledgeable of information systems operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
Excels at communication, both verbal and written.
Is flexible and willing to meet the demands of a 24-hour operation.

$95,000 - $105,000 annualized

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