We are seeking an IT Manager to join our dynamic team. This role offers the opportunity to lead electrical design projects from concept to completion, ensuring compliance with local codes, standards, and best practices. The ideal candidate will bring technical expertise, leadership, and a collaborative spirit to develop exceptional results for our clients. #SEATAC #Industria

The IT Manager is responsible for the ownership, support, and continuous improvement of the Spectrum ERP platform across the organization. This is a hands-on role that serves as Spectrum's primary technical and functional resource and performs daily Tier 1-3 IT support responsibilities.

This position combines ERP application management, system integration, and service desk operations to ensure system reliability, optimized business processes, and high-quality end-user support across finance, operations, and field teams.

Key Responsibilities

Spectrum Application Ownership & Support
• Serve as the primary internal SME for Trimble Spectrum ERP
• Provide Tier 1-3 support for Spectrum-related issues, including user access, system errors, and data integrity concerns
• Perform user provisioning, role-based access management, and system configuration
• Collaborate with Trimble support to resolve escalated issues
• Maintain system documentation, configurations, and support procedures

ERP Optimization & Business Process Alignment
• Partner with Accounting, Finance, Operations, and Project teams to:

o Optimize workflows (AP, AR, Payroll, Job Cost)

o Improve data consistency and reporting accuracy

o Standardize processes across business units
• Identify and implement system enhancements and feature adoption opportunities
• Support reporting and analytics initiatives to improve operational visibility

Acquisition Integration & ERP Support
• Support Spectrum onboarding for newly acquired companies, including:

o Data migration support and validation

o Chart of accounts alignment

o Workflow and process standardization
• Assist with testing, validation, and go-live activities
• Coordinate with internal stakeholders and external vendors during integration efforts

Project & Vendor Coordination
• Support Spectrum-related projects, upgrades, and enhancements
• Coordinate with Trimble and third-party vendors for issue resolution and system improvements
• Track tasks, risks, and deliverables to ensure alignment with business objectives

Data, Reporting & System Integration
• Ensure data integrity across Spectrum and integrated systems
• Support integrations between Spectrum and:

o Microsoft 365 ecosystem

o Reporting/BI tools

o Other enterprise applications
• Assist in developing consistent reporting across business units

IT Service Desk & Technical Support (Daily Responsibilities)
• Perform daily Tier 1-3 support across:

o Microsoft 365

o Hardware and endpoints

o Network and enterprise applications
• Monitor and manage support queues, ensuring SLA adherence and backlog reduction
• Perform advanced troubleshooting and root cause analysis
• Document solutions, knowledge base articles, and standard procedures
• Support hardware deployments, system upgrades, and technology rollouts
• Assist with asset management and inventory tracking
• Contribute to ITIL-based service delivery practices

Required Qualifications
• 5+ years of progressive IT experience, including service desk, infrastructure, and enterprise application support
• 3+ years of hands-on experience supporting and managing Trimble Spectrum ERP
• Experience providing Tier 1-3 IT support in a service desk environment
• Experience supporting SaaS enterprise applications and vendor-managed platforms
• Experience with ERP implementations, integrations, or data migrations

Preferred Qualifications
• Strong understanding of accounting systems and construction/project-based ERP
• Experience in multi-entity or acquisition-driven environments
• Experience with integrations and data migration tools
• Exposure to audit/compliance frameworks (SOC 2, financial controls)

Key Competencies
• Strong troubleshooting and analytical skills
• Ability to translate business needs into technical solutions
• Excellent communication across technical and non-technical users
• High ownership mindset with a hands-on, execution-focused approach
• Ability to manage competing priorities in a fast-paced environment