About The Team:The IT Operations team is the backbone of LINQ's employee experience; keeping our people connected, productive, and secure regardless of where they work. Managing identity, devices, and collaboration tooling across a fully remote workforce; the team operates as a trusted internal partner to every department at LINQ. With employees distributed across the country, the team balances the rigor of enterprise IT with the flexibility and service mindset that a remote-first culture demands.
About The Role: We are seeking a Manager of IT Operations to lead LINQ's internal IT function. This role owns the end-to-end employee technology experience; from onboarding and offboarding to identity management, device management, and cloud collaboration tooling. You will lead a team of IT professionals, set operational standards, and serve as the escalation point for complex technical issues across a fully remote workforce. This is a hands-on leadership role on a fully remote team.
Primary Objectives:
- Own and operate LINQ's Microsoft 365 and Azure environment, including Exchange Online, Entra ID, Intune, and related services.
- Lead, develop, and support a team of IT professionals responsible for employee-facing technology.
- Ensure the reliability, security, and scalability of internal IT infrastructure and tooling across a fully remote workforce.
- Partner with Security, HR, and department leaders to maintain a productive, compliant, and well-supported employee experience.
What You Will Be Doing: - Identity & Access Management
- Administer and govern Microsoft Entra ID (Azure AD), including user provisioning, group management, conditional access policies, and SSO integrations.
- Own the joiner/mover/leaver process in partnership with HR, ensuring timely and accurate onboarding, offboarding, and role transitions.
- Manage privileged access and enforce least-privilege principles across the organization.
- Endpoint & Device Management
- Oversee Microsoft Intune-based MDM/MAM policies for Windows, macOS, and mobile devices across a fully remote workforce.
- Maintain device compliance standards, software deployment, and patch management cadences.
- Manage hardware procurement, asset inventory, and device lifecycle from provisioning through decommission.
- Collaboration & Productivity
- Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.
- Own licensing, tenant configuration, and governance policies for the M365 environment.
- Support audio/visual and conference room technology at LINQ office locations.
- Lead and develop a team of IT professionals, setting priorities, managing workloads, and fostering a culture of service excellence.
- Own the IT helpdesk function; ticket management, SLAs, escalation paths, and continuous improvement.
- Develop and maintain IT runbooks, standard operating procedures, and asset documentation.
- Manage IT vendor relationships, contract renewals, and the IT operating budget.
- Collaborate with the Security team to enforce endpoint security standards, respond to IT-related security incidents, and maintain compliance with audit and regulatory requirements.
- Contribute to IT risk management, disaster recovery planning, and business continuity procedures.
What We Are Looking For: - Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations or systems administration, with at least 3 years in a leadership or management role.
- Strong hands-on expertise with Microsoft Azure and Microsoft 365, particularly Entra ID (Azure AD), Exchange Online, Intune, Teams, and SharePoint.
- Demonstrated experience managing IT for a fully remote or distributed workforce.
- Solid understanding of identity and access management concepts, including SSO, MFA, conditional access, and automated joiner/mover/leaver provisioning.
- Experience with endpoint management platforms (Intune, JAMF, or similar) and patch management workflows.
- Working knowledge of IT security best practices, including zero-trust principles and endpoint compliance.
- Strong communication skills; able to translate technical issues into clear guidance for non-technical stakeholders.
- Proven ability to manage and prioritize a team's workload in a fast-paced, growth-stage environment.
- Experience managing IT vendors, software contracts, and an operating budget.
- Must be able to work effectively in a fully remote environment, with a reliable home workspace and occasional travel for team or company events.
What will Make You Stand Out: - Microsoft certifications (e.g., MS-102: Microsoft 365 Administrator, AZ-104: Azure Administrator, SC-300: Identity and Access Administrator).
- Experience with ITSM platforms (e.g., Jira Service Management, ServiceNow, or similar).
- Familiarity with Zero Trust architecture and implementation in a Microsoft environment.
- Experience supporting rapid headcount growth or M&A-related IT onboarding and integration.
- Background in K-12 EdTech or SaaS environments.
The Tech: - Microsoft Entra ID (Azure AD)
- Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
- Microsoft Azure (core infrastructure services)
- ITSM / helpdesk platform (e.g., Jira Service Management, ServiceNow, or similar)
- Endpoint management (Windows, macOS, mobile)
Travel Requirements: - Occasional travel (a few times per year) for team meetings, company events, or office support as needed.
Compensation:We offer a competitive salary of $120,000-$140,000 + 8% bonus.
Why You'll Love Working With UsPlanning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary).
Performance Pays Off: Whether it's a company bonus or target sales commission, your hard work doesn't go unnoticed.
Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
Paid Parental Leave: Take the time you need to welcome your new addition - We've got you covered!
Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
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Giving Back: Feel good while doing good - 16 paid volunteer hours to support the causes that matter most to you. #LINQCares
Benefits That Have Your Back (And Teeth, Too!): Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA - with contributions from LINQ. Dental perks that even cover braces for the kiddos.
Wellness Perks: Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
Rewards For Referrals: Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!
