DescriptionWe're seeking an experienced, hands-on IT Manager to lead the design, implementation, and operation of our IT/IS environment. You will oversee a complex, multi-site infrastructure with 24x7 uptime requirements, manage a small IT team, and drive the adoption of modern technologies that enhance security, reliability, and user experience. If you're a strategic thinker with a proven track record in Windows-heavy environments, strong DevOps interests, and a passion for building scalable, user-friendly systems, we'd love to meet you.
What You'll Do- Lead and mentor a 3-5 person IT team; drive staffing, training, and performance to deliver reliable IT services
- Own disaster recovery, business continuity, and high-availability strategies (Microsoft Hyper-V with Storage Spaces Direct, offsite backups, tertiary redundancy)
- Design, deploy, and maintain core infrastructure: LAN/WAN, routers, switches, firewalls, VPNs, virtualization, file services, AD, Exchange, SQL Server, IIS, and telephony (Asterisk on Linux)
- Manage both physical and virtual servers, endpoint devices, printers, phones, and copiers; oversee asset management and lifecycle planning
- Lead the strategic planning and governance of the organization's Azure tenancy (Azure AD, Azure VMs, Azure Blob storage, and Enterprise applications), ensuring alignment with security, compliance, and business goals
- Manage service providers contracts and relationships for the IT management function, including contract negotiation, vendor performance oversight, SOWs/RAs, renewals, and alignment with cost and service level objectives
- Implement, enforce, and document IT policies and procedures covering security, backup, change management, incident response, and compliance
- Administer user accounts, directories, access controls, and security hardening across on-prem and cloud environments
- Lead software and hardware upgrades, patches, and migrations; test and validate upgrades with minimal downtime
- Monitor, analyze, and optimize performance and capacity; implement automation and DevOps practices to shorten delivery cycles and improve reliability
- Collaborate with cross-functional teams to support multi-platform back-end integrations and front-end applications
- Plan and execute infrastructure updates during off-peak hours to minimize disruption
- Support and coordinate IT operations across two data centers, two office locations, and cloud resources
What We're Looking For- Bachelor's or Master's degree in Information Technology, Information Systems, Computer Engineering, or related field
- 10+ years in complex IT administration; 5+ years in IT leadership/management with proven people management experience
- Strong Windows Server expertise (2019+), AD, DNS/DHCP, Group Policy, MS Exchange, MS SQL Server (2014+), IIS and Azure Environment
- Deep knowledge of disaster recovery and high-availability technologies, especially Hyper-V and Storage Spaces Direct
- Experience with desktop software ecosystems (Microsoft Office suite, Adobe Acrobat, Visio, etc.)
- Familiarity with Linux/UNIX-based systems and networking/firewall gear (e.g. Juniper, SonicWall, HP/Aruba switches)
- Solid understanding of virtualization, storage, backups, and cloud integration
- DevOps mindset with comfort in automation, scripting, and modern CI/CD practices
- Excellent written and verbal communication skills; strong problem-solving and leadership abilities
- Self-starter who works well independently and within a team; thrives in a fast-paced, growth-oriented environment
- Ability to balance strategic thinking with hands-on execution
Nice to Have- Certifications e.g. MCSE/MCITP, VMware, PMP, CCNA/CCNP, Microsoft 365, Cybersecurity certificates
- Experience with MS Storage Spaces Direct, Asterisk administration, and multi-site IT operations
Benefits- Health, dental, vision, and life insurance; premiums paid by the company
- Flexible Spending Account (FSA) option
- Competitive 401(k) with company match
- Generous PTO and observed holidays
- Hybrid work options; scheduled in-office collaboration
