Key Responsibilities

Leadership
• Provides support and direction for IT systems Support Specialist by ensuring tickets are addressed timely and SLA are met.
• Serve as the primary liaison between hospital departments, remote clinic departments, management company, the health system and executive leadership.
• Lead the design, implementation, and optimization of workflows within the EMR system.
• Evaluate IT workflows and recommend system enhancements to improve efficiency, safety, and documentation quality.
• Partners with nursing, physicians, ancillary services, and operational leaders to ensure technology supports clinical practice.
• Ensure compliance with regulatory standards including CMS, Joint Commission, SOX and applicable state requirements.

Project Management
• Liaisons with management company to ensure alignment with corporate projects and initiatives.
• Liaisons with health systems to ensure alignment with EMR system projects and initiatives.
• Lead and manage clinical technology and informatics projects from planning through implementation and post-go-live optimization.
• Develop project plans, timelines, budgets, and resource allocations for informatics initiatives.
• Coordinate multidisciplinary teams including clinical leaders, IT analysts, vendors, and operational staff.
• Track project milestones, risks, and deliverables and communicate progress to executive leadership.
• Facilitate change management strategies to ensure successful adoption of new technology and reporting tools.

System Optimization & Workflow Improvement
• Identify opportunities to improve documentation efficiency and IT decision support.
• Monitor system usage and performance metrics to ensure effective utilization of systems.
• Collaborate with clinical teams to integrate evidence-based practices into the EHR.
• Lead initiatives to improve clinical documentation, order sets, and clinical decision support alerts.

Reporting, Analytics, and Dashboard Development
• Lead the development, design, and maintenance of clinical and operational dashboards that support performance monitoring and decision-making.
• Utilize reporting platforms and analytics tools associated with EMR including tools such as EMR reporting modules, data warehouses, and business intelligence platforms.
• Develop automated reports and dashboards for leadership that track key operational and clinical metrics.
• Partner with clinical, operational, and quality leaders to define data requirements and performance indicators.
• Translate clinical and operational needs into meaningful data visualization and reporting structures.
• Ensure accuracy, integrity, and consistency of data used in reports and dashboards.
• Support regulatory, quality, and accreditation reporting requirements through development of standardized reporting tools.
• In collaboration with the management company and health system, performs periodic security risk assessments/testing (i.e. vulnerability and penetration testing) and conducts related ongoing compliance monitoring activities in coordination with Security Consultants
• Assist in the development of executive-level dashboards used by leadership teams to monitor performance, patient outcomes, and operational efficiency.
• Collaborate with analytics and IT teams to improve data extraction, reporting automation, and performance monitoring.

Training & Clinical Support
• In collaboration with hospital leadership, supports clinical informatics education and ongoing training programs for clinical staff.
• In collaboration with hospital leadership, supports onboarding and competency validation related to the electronic health record and reporting tools.
• Provide subject matter expertise and guidance to EMR super users and department champions.
• Develop educational materials, workflow guides, and system best practices.

Data, Quality, and Performance Improvement
• Supports clinical departments with quality, analytics, and operational teams to ensure accurate data capture and reporting.
• Support performance improvement initiatives by developing reports and dashboards that track key metrics such as quality outcomes, patient throughput, and documentation compliance.
• Supports clinical and regulatory departments with regulatory reporting and performance improvement initiatives across the organization.

Leadership Responsibilities
• Provide leadership and oversight for IT Support Specialist
• Strengthens collaboration and communication between the management company and health system.
• Promote collaboration between IT and local clinical teams.
• Support organizational strategic initiatives related to digital health, clinical technology, and data analytics.
• Able to influence cross-functional groups towards a unified direction.
• Foster a culture of continuous improvement, innovation, and user engagement.

Qualifications

Education
• Bachelor's degree in Nursing, Healthcare Informatics, Health Information Management, Data Analytics, or related field required.
• Master's degree in Nursing, Healthcare Informatics, Healthcare Administration, Data Analytics, or related field preferred.

Licensure / Certification
• Current RN license preferred (if clinically focused).
• Informatics certification preferred such as:

o ANCC Informatics Nursing Certification (RN-BC)

o Certified Professional in Healthcare Information & Management Systems (CPHIMS)

Experience
• 5+ years of clinical experience in a hospital or healthcare setting.
• 3+ years of experience with Epic or other enterprise EHR systems.
• Demonstrated leadership and management experience.
• Experience developing or managing reporting dashboards and clinical data analytics tools.
• Demonstrated experience managing clinical technology or IT projects
• Experience working with business intelligence and reporting platforms (e.g., Epic reporting tools, SQL-based systems, or enterprise analytics dashboards).

Key Competencies
• Critical Thinking
• Able to function and act with a high level of autonomy
• Project management and implementation
• IT workflow analysis
• EHR optimization
• Data analytics and dashboard development
• Healthcare performance reporting
• Change management
• Regulatory compliance
• Stakeholder engagement
• Strong communication skills
• Leadership and team development