AccorHotels

IT Manager

AccorHotels • $78K — $85K *
Los Angeles, CA 90011In-Person
Hospitality & Recreation
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Leadership or supervisory experience in IT preferred
  • University degree in a related field or 2 years technical support experience
  • Excellent technical knowledge of PC hardware and Microsoft platforms
  • Basic networking knowledge including TCP/IP and troubleshooting
  • Hands-on hardware troubleshooting experience
  • Working knowledge of network protocols and operating systems
  • Understanding of hotel applications and hospitality tech is a plus

Responsibilities

  • Provide friendly and professional service to guests and staff
  • Assist guests with technology-related needs in various hotel settings
  • Support staff with desktop apps, hardware, and tech requests
  • Maintain hotel systems including servers, networks, and wireless technology
  • Support hospitality systems integration and operations
  • Coordinate with vendors and corporate IT for support and projects
  • Manage planning, deployment, and compliance of hotel tech systems

Benefits

  • Discounts on hotel rooms and food & beverage at sister properties
  • Learning programs for personal growth and skill development
  • Opportunities for talent development and career growth
  • Involvement in Corporate Social Responsibility activities
  • Competitive health benefits offered within 30 days
  • 401(k) and Roth IRA eligibility after 60 days
  • Reimbursement for cell phone usage
Full Job Description
Job Description

The IT Manager will be responsible for providing technical and operational support to our Hotel guests, staff and Hotel Systems. They will facilitate compliance with all security protocols, protect data and ensure our computer systems are optimized to meet the unique needs of our hotel team.

What you will be doing:
  • Consistently offer professional, friendly and engaging service (do not remove)
  • Support Hotel Guests in meeting spaces, common areas, and guest rooms with technology-related needs and connectivity.
  • Support Hotel Staff with desktop applications, systems, hardware, and day-to-day technology requests
  • Support and maintain hotel systems and infrastructure including servers, networks, wireless systems, firewalls, internet connectivity, and guest-facing technologies
  • Support hospitality systems including PMS, POS, IPTV, VOIP, key systems, meeting and event technology, and related integrations
  • Coordinate with third-party vendors and corporate IT teams for escalations, projects, maintenance, and support initiatives
  • Assist with planning, deployment, monitoring, maintenance, backups, inventory management, and security compliance for hotel technology systems and assets
  • Provide after-hours support as needed for critical hotel operations and technology-related incidents
  • Other duties as assigned


Qualifications

Your experience and skills include:
  • Leadership or supervisory/Lead experience in a similar role preferred
  • University/College degree in a related discipline and/or 2 years technical support experience
  • Excellent technical knowledge of PC hardware, Microsoft platforms, and end-user support
  • Basic understanding of networking concepts including TCP/IP, wireless networks, and network troubleshooting
  • Hands-on hardware troubleshooting experience
  • Working technical knowledge of current network protocols, operating systems, and standards
  • Understanding of hotel applications and hospitality technology systems an asset
  • Ability to read and understand technical manuals, procedural documentation, and OEM guides
  • Ability to conduct research into PC issues and products as required
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible, reliable, and adaptable with exceptional attention to detail
  • Ability to focus attention on guest needs, remaining calm and courteous at all times


Additional Information

What is in it for you:
  • Salary Range: $78,000 - $85,000 USD
  • Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
  • We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
  • Competitive Health Benefit Package within 30 days of employment
  • 401(k)/Roth IRA Eligibility after 60 days of employment
  • Cell Phone Usage Reimbursement

About AccorHotels

AccorHotels is a multinational hospitality company that operates in 100 countries with over 4,800 hotels, resorts, and residences. The company was founded in 1967 and is headquartered in Issy-les-Moulineaux, France. AccorHotels operates under several brands, including Sofitel, Novotel, Mercure, and Ibis. The company's mission is to make every guest feel welcome and provide them with a unique experience. AccorHotels is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about AccorHotels
Size
214,000 employees
Industry
Hospitality & Recreation
Founded
1967
* Ladders Estimates

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