The Information Technology (IT) Manager is responsible for the overall management and security of information technology infrastructure and IT related components and services. This includes ensuring hardware, software, cloud-based applications, and other technology that is up-to-date, compatible, secure, and scalable with business needs and comply with current legal and regulatory requirements. This includes managing telecommunications services, business operations tech management, and other technological infrastructure.

The qualified candidate drives results ensuring that end users have smooth experience with their workstation set-up that include understanding how to use technology and work closely with staff to understand gaps in knowledge. The qualified candidate also provides effective training to close the gaps in knowledge in technology utilization and cyber security awareness.

The IT Manager must possess knowledge in business management, strategic planning, resource allocation, analysis and must have experience in directing and coordinating operational activities of complex technology department while demonstrating effective leadership, supervision and management

Essential Duties and Responsibilities:

1. Strategy and Planning: Developing and implementing IT strategies that align with the organization's goals, including long-term plans for IT infrastructure, data protection, and software needs.
2. Team Leadership and Management: Leading and managing the IT team, which involves hiring, training, and evaluating IT staff, as well as overseeing their daily activities and professional development. Provide effective leadership and personnel management to all Information Technology staff and contribute to the overall goals and mission of SDCHC.
3. Project Management: Overseeing IT projects from conception to completion, ensuring they are completed on time, within the budget, and meet the organization's requirements. Coordinating physical and cloud-based technology installations, upgrades, and maintenance
4. Vendor Management: Selecting and managing relationships with technology vendors and service providers, negotiating contracts, and ensuring the quality of third-party services.
5. Security and Compliance: Ensuring the security of the IT infrastructure and data, implementing cybersecurity measures, and complying with relevant laws and regulations. Conduct systems security evaluations, audits, and reviews. Maintain the integrity and security of the databases including issuing user security levels, conducting daily backups, and coordination of a disaster recovery plan. Manage such areas as computer systems analysis and design, database and network administration, systems programming, telecommunications systems, and other information technology applications.
6. Budget Management: Developing and managing the IT budget, ensuring cost effectiveness in IT expenditures.
7. Technical Support and Maintenance: Overseeing the provision of technical support and maintenance, ensuring that IT systems operate smoothly and efficiently. Testing, troubleshooting, and modifying information systems so they operate effectively. Generate performance reports on a regular frequency designated by Executive Leadership
8. Innovation: Staying informed about new technology trends and evaluating their potential benefits for the organization, driving innovation in IT processes and solutions. Remain up to date with advances in technology, cyber-security, and industry best practices.
9. Collaboration and Communication: Collaborating with other departments to identify and meet their technology needs, and effectively communicating IT-related information across the organization.
10. EHR Maintenance: Assist with the continuity of the Electronic Health Record (EHR) system as directed. Customize clinical templates to meet provider needs within community standards of care in an aim to improve health outcomes. Have expert knowledge of the electronic medical record to assist with advanced requests from the clinical teams that include medical, behavioral, and dental services.
11. Perform other duties as assigned.

Knowledge/Skills

To perform this job successfully, an individual must be able to perform each essential duty successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience:

1. Minimum of 3 years of experience in data and/or strategic analysis.
2. High School diploma or GED, and one of the following: an associate's degree in information technology or a related field, a recognized IT certification (CompTIA A+, Network+, or Microsoft), or two additional years of directly related experience.
3. Minimum 2 years of hands-on desktop support, help desk, or IT technician experience.
4. Demonstrated experience troubleshooting Windows operating systems, Microsoft 365, printers, and network connectivity.
5. Experience administering user accounts in a directory or identity management system.

Working knowledge of HIPAA requirements as they apply to electronic protected health information and end-user devices.

Preferred:

1. Bachelor's degree in business, accounting, economics or finance required. MPH preferred
2. Background in EcW EHR systems is desired.
3. Experience serving a multicultural population, American Indian/Alaska Natives in particular.
4. Familiarity with Community Health Clinics and/or Indian Health Clinics.

Special Conditions of Employment:

1. Valid California driver's license, proof of insurance, and reliable transportation; position requires travel between sites and support of mobile clinic operations.
2. Annual background checks: Consent to annual background checks as a condition of continued employment, to ensure compliance with organizational standards and eligibility requirements.
3. For-Cause Drug Screening: Comply with drug screening requirements when initiated by the organization for cause, to support a safe, compliant, and drug-free workplace.
4. Ongoing Compliance Requirements: Maintain up-to-date compliance with all required annual renewals, including professional licenses, certifications, physical examinations, TB testing, and mandatory regulatory trainings as assigned by the San Diego Community Health Center (SDCHC).
5. Driving Requirements: Maintain a valid California driver's license, an acceptable driving record, and current automobile insurance; consent to periodic DMV record checks.
6. After-Hours Availability: Available for scheduled after-hours maintenance windows and urgent outages affecting patient care operations.

Language Skills: Able to read and comprehend at a college level; able to communicate professionally in person and in writing.

Mathematical Skills: Must possess basic mathematical skills to complete the responsibilities of the position, and includes ability to add, subtract, multiply, and divide. Must be familiar with common fractions, decimals, computer rate, ratio, prepare and interpret graphs.

Reasoning Ability: Able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Apply logic and reasoning to identify the strengths and weaknesses of alternative approaches, solutions, or conclusions in order to effectively resolve problems. Strong written and oral Communication Skills.

Computer Skills: To perform this job successfully, an individual should have knowledge of accounting software, database software, internet software, Microsoft Office applications.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodation.

1. Exerting up to 40 pounds of force occasionally and/or negligible amount of force frequently lifts, carry, push, pull objects, including bodily motion.
2. Moving on foot to accomplish tasks, particularly from one work site to another.
3. Standing for sustained periods of time.
4. Substantial movements of the wrists, hands and or/fingers to operate computer and other office equipment such as telephones and printers.
5. Occasionally ascend/descend stairs to access different departments.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to a computer monitor. The noise level reflects typical work environment for job description.

Flexibility: Available for all shifts and, when required, able to work evenings and weekends

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

Preference is given to qualified American Indian/Alaskan Natives in accordance with the American Indian Preference Act (Title 25, U.S. Code Section 472, 473 and 473a).