The ideal candidate:You are a hands-on IT infrastructure professional who combines current technical depth with practical people leadership. You understand how networks, servers, Microsoft 365, cybersecurity, backup and recovery and site connectivity work together in a multi-site manufacturing or distribution environment. You can diagnose complex outages, assess business impact, guide junior and intermediate team members, manage vendors and communicate clearly with plant leaders and executives. You stay close to the technology while leading a geographically distributed team.
Superior Glove Works Ltd. is currently hiring an
IT Infrastructure Manager for its Global Headquarters in Acton, ON, Canada. Occasional travel to company locations is required.
More about the role:Reporting to the Chief Financial Officer, the IT Infrastructure Manager is responsible for the reliability, security and continuous improvement of Superior Glove's technology infrastructure across North and Central American locations. This hands-on role leads and mentors a six-person distributed IT team and is the senior escalation point for networks, servers, Microsoft 365, identity, virtualization, backup and recovery, cybersecurity, endpoints, data-centre operations and infrastructure projects.
Responsibilities:- Lead and develop a distributed IT team while serving as Superior Glove's primary internal technical authority and hands-on escalation point for infrastructure operations; diagnose complex, high-impact issues, determine the response and direct resolution.
- Own the security, reliability, performance and lifecycle of enterprise networks, cloud services, identity, servers, virtualization, storage, endpoints, backup and data-centre infrastructure; set technical standards and advise leadership.
- Plan, prioritize and deliver infrastructure projects and operational work, including upgrades and new-site implementations; define requirements, evaluate solutions, direct vendors, and manage licensing, maintenance, support agreements, documentation and after-hours support.
- Identify infrastructure and cybersecurity risks, capacity needs, lifecycle concerns, resilience and recovery gaps, and improvement opportunities; assess business impact, recommend priorities and investment to the CFO, and lead remediation.
- Deliver upgrades and new-site implementations; manage vendors, licensing, documentation, IT service processes, maintenance windows and after-hours support across company locations.
Qualifications:- Minimum 8 years of progressive combined, hands-on IT infrastructure or operations experience, including leadership, coaching or mentoring responsibilities within that progression; must remain technically current and comfortable working directly with enterprise technology.
- Experience supporting multi-site manufacturing, warehousing, logistics or distribution operations and managing distributed technical resources; international or cross-border experience and new-facility implementations are assets.
- Strong practical knowledge of Microsoft 365 and Entra ID, Active Directory, enterprise networking, firewalls and remote-site connectivity, VMware or comparable hyperconverged infrastructure, Windows and Linux servers, endpoint management, cybersecurity, monitoring, and backup and recovery.
- Bachelor's degree in a related technology field, or equivalent education and experience
- Strong communication, problem-solving, vendor and project-management skills
- Valid passport and driver's licence with a satisfactory driving record and ability to travel.
- Relevant networking, ITIL and project-management credentials are assets.
Some of the benefits/perks include:
- Yearly contenders and recipients of multiple prestigious awards including Canada's Best Managed for well over 10 years, Canada's Safest Manufacturer, Canada's Most Admired Culture, Canada's Excellence Business Award and more!
- Comprehensive health and wellness benefits
- Vacation and retirement savings/RRSP program
- Education assistance and professional development
- Recognition and rewards through ThumbsUp!
- Team member discounts and referral rewards
- Company events and community involvement
- A family-owned company with 100+ years of history and continued global growth
