This position is part of a team responsible for effective and efficient operations of Nordson's IT infrastructure. This position is responsible for
driving execution, coordination, documentation, and visibility for Nordson's Vulnerability Management remediation efforts with a
primary focus on ServiceNow Software Asset Management (SAM) and IT Asset Management (ITAM), while aggressively reducing manual effort through automation. The role ensures that vulnerable, non-standard, and legacy software is identified, governed, and remediated through upgrades, patching, removal, or risk acceptance in alignment with cybersecurity priorities.
This is a
delivery-focused yet automation-driven role requiring
deep ServiceNow expertise (SAM, asset data, workflows) combined with
strong technical skills to enable low-touch, scalable compliance. The role is expected to design and implement automation using
PowerShell, Python, and SQL, and to have a solid working understanding of
Microsoft M365, Intune, Active Directory, and SCCM to integrate ServiceNow-driven processes with endpoint, identity, and platform remediation activities.
Essential Job Duties and Responsibilities- Serve as the ServiceNow subject matter expert for Software Asset Management (SAM) and IT Asset Management (ITAM) in support of vulnerability remediation.
- Own and govern authoritative software and asset data within ServiceNow to support vulnerability tracking, remediation prioritization, and reporting.
- Lead and coordinate remediation activities for vulnerable, non-standard, and legacy applications identified through ServiceNow, Cybersecurity tooling, and operational reviews.
- Drive execution of application upgrades, patching, decommissioning, and standardization initiatives.
- Configure, enhance, and govern ServiceNow workflows, catalog items, and remediation processes related to software and application lifecycle management.
- Coordinate remediation efforts across Cybersecurity, Infrastructure, COTS (Commercial Off The Shelf), business application owners, and vendors.
- Implement and document secure application integrations (e.g., SSO, LDAP) in partnership with technical teams.
- Create and maintain operational documentation including SOPs, KBs, process flows, and project templates.
- Establish key performance indicators (KPIs) to achieve quality of service for operations.
- Develop dashboards and reporting (e.g., ServiceNow reporting, Power BI) to provide visibility into remediation status, risk, and progress.
- Track remediation metrics, risks, and dependencies and escalate blockers as needed.
- Support continuous improvement of remediation workflows, ServiceNow data quality, and governance processes.
Education and Experience Requirements- Bachelor's degree in Information Systems, Information Technology, Business, or a related field.
- In lieu of degree, consideration for equivalent 5+ years of direct experience in IT.
- 3+ years of experience in IT operations, software asset management, or infrastructure delivery roles.
- Strong hands on experience with ServiceNow, including Software Asset Management (SAM) and IT Asset Management (ITAM).
- Experience supporting application lifecycle management, patching, remediation, and asset governance.
- Experience with data analysis and reporting tools such as ServiceNow reporting and/or Power BI.
- Light scripting or automation experience preferred.
- Experience with scripting languages (PowerShell, Python...etc.) and automation DevOps.
- Experience with project management, scaled enterprise patch deployment and application implementation, application authentication integrations, SCCM & Intune.
- Strong foundational knowledge of systems engineering/administration including Operating Systems, Active Directory, Virtual Environments, Security, Application installation/deployment, Systems/architecture design.
- Skills in change management, documentation, and project/time management.
Skills and Abilities- Deep functional understanding of ServiceNow SAM, asset data models, workflows, and reporting.
- A strong sense of ownership, accountability, and follow-through.
- Strong execution, coordination, and organizational skills.
- Ability to manage multiple remediation initiatives concurrently.
- Clear written and verbal communication skills with technical and non-technical stakeholders.
- Strong attention to detail, data accuracy, and documentation discipline.
- Customer-focused mindset with an emphasis on outcomes and risk reduction.
- Adaptability and ability to operate effectively in a changing environment
- Strong and proven analytical, problem-solving, and decision-making skills.
- Proactive self-starter with professional maturity and confidence
- Must have a strong passion to learn/absorb new functionalities and keep up with technology.
Working Conditions and Physical Demands- The requirements listed above are representative of the knowledge, skill, and/or ability required.
- Employee must be able to have work-hour flexibility to support cutovers and special projects on weeknights and weekends as needed.
- Employee may occasionally be required to travel to other office and/or manufacturing locations.
- Employee will frequently be required to actively listen and exchange information.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
