Carrier Global Corporation

IT infrastructure Analyst

Carrier Global Corporation$70K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent IT experience with an Associate degree.
  • 3-5 years of hands-on experience in IT infrastructure, including strong troubleshooting skills.
  • Experience with cloud environments (Azure/AWS) and administration of Microsoft 365 services.
  • Hands-on experience with Cisco Meraki networking and physical security systems.
  • Strong understanding of networking fundamentals, including TCP/IP and firewall management.
  • Excellent documentation and communication skills.

Responsibilities

  • Escalate and resolve IT infrastructure helpdesk tickets, providing support as needed.
  • Maintain system documentation, configurations, and procedures, and manage vendor service contracts.
  • Support IT projects such as migrations, upgrades, and new site deployments, including travel to new locations.
  • Manage and troubleshoot Cisco Meraki networking components across multiple locations.
  • Monitor and optimize network performance and connectivity, including managing VLANs and VPNs.
  • Coordinate Meraki network deployments and maintain detailed network documentation.
  • Administer Cisco Meraki physical security systems, ensuring timely troubleshooting and proper configurations.
  • Support Microsoft 365 services, managing user access and security compliance.

Benefits

  • Health Insurance
  • Dental and Vision Insurance
  • Life and Disability Insurance
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement & Professional Development
  • Paid Vacation & Sick Time
  • 401(k) Plan with Employer Match
  • Company Paid Volunteer Time Off
Full Job Description
IT Infrastructure Analyst | HVAC Carrier Enterprise

Position Overview

The IT Infrastructure Analyst is responsible for the day-to-day support, maintenance, and optimization of the company's IT infrastructure throughout North America. This role supports a modern, cloud-hosted server environment, Cisco Meraki networking and physical security systems, and a Microsoft 365 ecosystem. Collaborate with senior infrastructure architects and engineers. The ideal candidate brings broad hands-on experience across servers, cloud hosting, and networking, and thrives in a fast-paced distribution environment where uptime and reliability are critical to business operations.

Key Responsibilities
  • Escalate and resolve IT infrastructure helpdesk tickets/incidents; supplement help desk as needed.
  • Maintain current documentation for systems, configurations, and procedures; coordinate with vendors/MSPs and manage service contracts.
  • Support IT projects (migrations, upgrades, and new site deployments), including travel to install/coordinate infrastructure at new distribution centers and stores.
  • Manage and troubleshoot Cisco Meraki networking (switches, Wi-Fi access points, security appliances) across all locations.
  • Monitor network performance and connectivity; optimize bandwidth utilization and configure/maintain VLANs, VPNs, firewall policies, and segmentation.
  • Coordinate Meraki network deployments/refreshes and maintain network documentation (topology, IP management, hardware inventory).
  • Administer Cisco Meraki cameras/physical security: configurations, retention policies, user access, placement coordination, and timely troubleshooting.
  • Support Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, Intune) including Entra ID user/licensing/conditional access and M365 security/compliance (Defender, DLP, MFA).


Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or an Associate degree in a related field with equivalent hands-on IT experience.
  • 3-5 years hands-on IT infrastructure experience, including strong troubleshooting across servers, networking, and end-user systems.
  • Cloud and Microsoft skills: manage cloud-hosted environments (Azure/AWS or similar) and administer Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, hybrid AD/Entra, Intune).
  • Cisco Meraki networking/physical security experience: switches, access points, MX security appliances, and hands-on work in the Meraki dashboard.
  • Networking + Windows fundamentals: TCP/IP, DNS/DHCP, VLANs, VPNs, firewall management, plus Windows Server/Active Directory and Group Policy.
  • Documentation and communication strengths; ability to manage accurate records and clearly explain technical concepts.

Preferred Qualifications
  • Cisco Meraki certification (CMNA or equivalent) and Microsoft certifications (MS-102, AZ-104, or equivalent).
  • Multi-site/distribution/warehouse support; barcode scanner support; ITIL/ITSM exposure.
  • IT/security and modernization: Intune/MDM experience, vulnerability management/patch compliance, and familiarity with AI models.

Benefits:
  • Health Insurance
  • Health Savings Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance (Short-term and Long-term)
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement & Professional Development
  • Paid Vacation & Sick time
  • Company Paid Holiday's
  • 401(k) Plan with Employer Match
  • Employee Discount Program
  • Company Paid Volunteer Time Off
  • Invitation to Apply


Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or an Associate degree in a related field with equivalent hands-on IT experience.
  • 3-5 years hands-on IT infrastructure experience, including strong troubleshooting across servers, networking, and end-user systems.
  • Cloud and Microsoft skills: manage cloud-hosted environments (Azure/AWS or similar) and administer Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, hybrid AD/Entra, Intune).
  • Cisco Meraki networking/physical security experience: switches, access points, MX security appliances, and hands-on work in the Meraki dashboard.
  • Networking + Windows fundamentals: TCP/IP, DNS/DHCP, VLANs, VPNs, firewall management, plus Windows Server/Active Directory and Group Policy.
  • Documentation and communication strengths; ability to manage accurate records and clearly explain technical concepts.

About Carrier Global Corporation

Carrier is the provider of intelligent climate and energy solutions.

Carrier Global Corporation Careers

There has never been a more exciting time to explore job opportunities at Carrier Global Corporation, a leader in innovative climate, security, and building automation technologies. Join our global team of professionals and be at the forefront of industry and technology. Work You’ll Do Embark on a career with Carrier Global Corporation and contribute to a sustainable, safe, and intelligent future. Our diverse team of experts is dedicated to pioneering advancements in climate control, fire safety, and security solutions that make modern living possible. Transform industries and communities with your expertise, innovation, and leadership. At Carrier, you are positioned uniquely at the nexus of technology, sustainability, and global reach. Engage with a worldwide network of professionals to help clients and communities navigate through challenges with cutting-edge solutions. Collaborate with over 53,000 employees around the globe, all united in delivering excellence and innovation in our field. Carrier Global Corporation Professional Growth and Opportunities We are committed to fostering professional growth and career advancement. Carrier offers a wide range of job opportunities, from internships to leadership positions, each providing a path to meaningful impact. Do Innovative Work Join our expansive team of dedicated professionals at the intersection of technology, sustainability, and global service. Carrier empowers you to innovate and lead in your field, supported by a culture that values diversity and dynamic thinking. Deliver targeted solutions and drive transformation in the industry with a depth of knowledge and a breadth of resources unmatched in our field. Be Part of a Great Team Work with cutting-edge technology and leverage the comprehensive capabilities of a global leader. Our team’s collaborative efforts result in smarter, safer buildings and more efficient, secure environments. Future-Proof Your Career Advance your career with Carrier’s extensive support, including professional development, diversity training, and certification opportunities. Your growth is limitless, propelled by your ambition and our collective mission. Explore Discover how Carrier is leading the way in digital transformation and sustainable innovation. See how our solutions are shaping the future of industries and enhancing quality of life globally. Carrier Global Corporation Employment Culture Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in leadership that fosters personal and professional growth, creating a workplace where all can thrive. Stay Connected Join Our Team Search for open positions that match your skills and interests. We value passionate, curious, and solution-driven team players. Explore our job opportunities and find where you can make a difference at Carrier. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Our careers blog is your go-to resource for everything from resume tips to interview preparation. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Carrier Global Corporation.
Learn more about Carrier Global Corporation
Size
53,000 employees
Market Cap
$34.9 billion
Industry
Net Income
$1.9 billion
Revenue
$17.4 billion

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