Bachelor's degree in Computer Science, Information Technology, or related field.
5+ years of IT support experience in an industrial setting.
Strong technical knowledge of IT infrastructure and systems.
Experience with IT service-management frameworks like ITIL.
Proven leadership in multicultural and geographically diverse teams.
Excellent communication and stakeholder management skills.
Responsibilities
Provide expert IT support for critical production and research environments.
Act as the Single Point of Contact (SPOC) for operational performance platforms.
Lead delivery of specialized IT support services aligned with SLAs and KPIs.
Identify service improvements based on site needs and implement effective support solutions.
Collaborate with site stakeholders to translate needs into IT-support solutions.
Manage Incident and Problem Management activities, ensuring minimal disruption to operations.
Drive alignment between global digital strategy and site-level needs.
Benefits
16+ weeks of maternity/paternity and co-parenting leave, following local regulations.
Access to a training platform for all employees.
Free well-being sessions covering physical and psychological health.
Full Job Description
We are seeking a skilled IT Specialized Support Lead to provide expert IT support for production and research environments.
Reporting to the IT Regional Cluster Lead, you will lead the delivery of specialized support services, help ensure the reliable operation of critical systems, and resolve complex challenges in demanding operational settings.
The successful candidate combines deep technical expertise, with strong leadership, service-management, and problem-solving capabilities. You will be comfortable working across complex IT infrastructures and partnering with both technical teams and business stakeholders in a multicultural, geographically dispersed organization.
We count on you for:
Provide expert IT support for production and research environments helping to maintain the availability, reliability, and performance of critical plant systems. Serve as the technical lead for specialized support initiatives, leveraging deep knowledge of production and research IT infrastructures.
Serve as the Single Point of Contact (SPOC) for technical aspects of operational performance platforms and applications
Lead the delivery of specialized IT support services, in line with agreed service-level agreements (SLAs) and key performance indicators (KPIs).
Identify, get the priorization from the site/GBU, and implement service improvements that enhance support quality, efficiency, and user experience. Partner with the IT Regional Sub-cluster Lead, IT support teams, and service providers to deliver coordinated, end-to-end support.
Collaborate with production and research Site stakeholders to understand any new needs and translate them into effective IT-support solutions. Communicate progress, risks, and deliverables to the site management of future projects and upgrades.
Lead Incident and Problem Management activities for complex issues, minimizing disruption to production and research operations and ensuring timely, transparent communication. Coordinating the delivery of IT projects, system enhancements, business-as-usual activities, and break-fix tasks ensuring they are delivered on time, within scope and within budget. Key responsibilities include managing team members, liaising with IT stakeholders, supervising execution, and ensuring adherence to established quality standards.
Drive alignment between global digital strategy and site-level operational needs
Champion for NIST and CMMC security standards
You can count on us for:
You will contribute to a meaningful transformation journey and work with a dynamic team tackling ambitious opportunities. The role offers a high degree of autonomy, a collaborative and fast-paced environment, and the opportunity to make a tangible impact on the reliability and evolution of critical IT services.
Skills and Behavioural Competencies:
You bring a doer, results-oriented mindset and the ability to communicate with stakeholders and create positive impact. You demonstrate empowerment, accountability, and sound judgment in your area of responsibility. You also build trusted relationships, foster team spirit and collective ownership, and lead with confidence in complex operational environments. Strong written and verbal communication skills are essential. You can explain technical solutions in clear business terms, establish rapport with diverse stakeholders, and build alignment around practical outcomes.
You will bring:
A bachelor's degree in computer science, Information Technology, or related field.
At least five years of experience in IT support in an industrial environment. Strong technical knowledge of IT infrastructure, systems, and support tools.
Experience with IT service-management frameworks, such as ITIL, and service management platforms. Demonstrated success leading teams in multicultural and geographically dispersed environments. Excellent communication, negotiation, stakeholder-management, and interpersonal skills.
You will get:
The U.S. base salary range reasonably expected for this position is $88,480 to $110,600 per year.
Since actual compensation packages are based on various factors unique to each candidate, we may ultimately pay more or less than the posted base salary range.
Total compensation for this role also includes a bonus and/or other incentives.
16 or more weeks of maternity/paternity and co-parenting leave, according to local regulations.
Training platform for all employees
Free well-being sessions (physical and psychological)
