IT Help Desk & Systems Administrator
Glen Burnie, MD
Salary Range: $70,000 - $100,000
About the Position:
Intuitive Machines is seeking an IT Help Desk & Systems Administrator to provide hands-on technical support while assisting with the administration and maintenance of the company's IT infrastructure. This role combines end-user support with systems administration responsibilities, ensuring employees have reliable access to the technology and services they need to support critical aerospace missions.
Responsibilities:
- Provide Tier I and Tier II technical support for hardware, software, network, and system-related issues.
- Diagnose, troubleshoot, and resolve break/fix incidents in a timely manner.
- Manage and update support tickets within the IT service management system to ensure SLA compliance.
- Support end-user devices including desktops, laptops, mobile devices, printers, conference room technology, and engineering workstations.
- Install, configure, maintain, and troubleshoot Windows operating systems, business applications, and endpoint software.
- Administer user accounts, security groups, permissions, and access within Active Directory and Microsoft 365.
- Assist with administration and maintenance of Windows servers, file shares, print services, DNS, DHCP, Group Policy, and virtualization environments.
- Perform workstation imaging, deployments, software installations, patch management, and endpoint updates.
- Support server, network, UPS, and rack-mounted hardware installations, upgrades, and replacements.
- Coordinate hardware repairs and warranty support with vendors as needed.
- Monitor system health, perform routine maintenance, and assist with backup and recovery operations.
- Document troubleshooting procedures, system configurations, and knowledge base articles.
- Maintain accurate inventory records of IT hardware, software licenses, and equipment.
Requirements:
- 3+ years of experience in IT support, help desk, systems administration, or a combination of both.
- Strong troubleshooting skills in Windows environments, computer hardware, operating systems, and enterprise software.
- Experience administering Active Directory, Microsoft 365, Azure AD/Entra ID, and user account lifecycle management.
- Experience supporting Windows Server environments, Group Policy, file and print services, and endpoint management tools.
- Familiarity with virtualization platforms such as VMware or Hyper-V is preferred.
- Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, switching, and wireless networking.
- Experience with ticketing systems and IT service management platforms.
- Understanding of NIST 800-171 and CMMC compliance requirements.
- Familiarity with Jira is a plus.
- Ability to lift up to 50 pounds to support server, rack, UPS, and infrastructure installations.
