IT Field Support Services Technician

Opportunity ID

9784

Department

Practice Management

Location(s)

Bethesda

State

Maryland

Function

Information Technology

Job Description

We currently have an exciting career opportunity for anIT Field Support Services Technicianto join the team in our Bethesda office.

CohnReznick is a hybrid firm and most of our professionals are located within a commutable distance to one of our offices. This position is considered hybrid which means team members are expected to be thoughtful and intentional in how they create opportunities for in-person collaboration. While the cadence of in-office presence is determined at the team level, our professionals are encouraged to be in the office/together in person on average 3 days a week.

YOUR ROLE.

Responsibilities include but not limited to:

• Partnering with the IT Service Desk to resolve user issues in the offices
• Identifying and documenting solutions for knowledge base articles
• Adhering to established ITSM processes when responding to CohnReznick's IT support structure involving Incidents, requests, tasks, etc.
• Providing on-site user support totroubleshoot and resolve issues involving hardware, software, connectivity, etc
• Coordinating with and escalating problems to more subject matter experts (when necessary) to resolve a user's issues
• Utilizing remote management tools to assist users and resolve issues
• Assisting international users with network and file access
• Working with Office Services and Facilities Teams to support the technology services being provided in offices
• Working in our Baltimore, MD, Bethesda, MD, and Tyson's Corner VA offices. There, you will directly work (both in person and virtually) with CohnReznick's user community to resolve their technology issues.

YOUR EXPERIENCE.

The successful candidate will have:

• Effectively communicate (both verbally and in writtenform) to people at all levels of the Firm
• Work collaboratively with IT management and peers on projects
• Work independently and manage multiple tasks simultaneously
• Maintain an organized and efficient work area,
• Manage all necessary technology supplies and equipment used in the office
• Work in an effective and consistent manner while maintaining compliance with established directives, policies, and best practices
• Maintain a professional manner and appearance in the workplace
• Demonstrate integrity at all times (both in and outside the workplace)
• Maintain confidentiality, security discretion regarding all firm issues and information
• Possess the ability to apply critical thinking and a methodical approach to problem identification and resolution
• Manage support tickets assigned to them, ensuring their timelyupdate and resolution
• Accommodate flexible work hours, includingoccasional weekends
• Travel to other office locations as needed

The technical skills that candidates should have include:

• Installation and maintenance of Windowsoperating systems
• Local Area Networking (LAN) and TCP/IP concepts and tolls - specifically those applicable to a Microsoft networkingenvironment
• Information technology securityconcepts and tools (e.g., antivirus, spam blockers, etc.)
• The installation and use of Microsoft Office , O365/OneDrive, MS Teams, and other common applications
• The use of ServiceNow (or similar ITSM tools)

Education and professional requirements:

• 1+ years of IT support experience in a Microsoftenvironment
• 2 or 4 year degree (Computer Science orInformation Systems majors are preferred)
• Possession of CompTIA A+, Network+, or Microsoft certifications is preferred, but not required

In addition, please take a moment to review our

Studies have shown that we are less likely to apply to jobs unless we meet every single qualification. At CohnReznick, we are dedicated to building a diverse, equitable, and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or one of our other roles.

In Maryland, the salary range for a Coordinator is $69,000 to $95,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. Salary is one component of the CohnReznick total rewards package, which includes a discretionary performance bonus, generous paid time off, expanded and inclusive parental benefits, to name a few. To learn more about life at

"CohnReznick" is the brand name under which CohnReznick LLP and CohnReznick Advisory LLC and their respective subsidiaries provide professional services. CohnReznick LLP and CohnReznick Advisory LLC (and their respective subsidiaries) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. CohnReznick LLP is a licensed CPA firm that provides attest services to its clients. CohnReznick Advisory LLC provides tax and business consulting services to its clients. CohnReznick Advisory LLC and its subsidiaries are not licensed CPA firms.

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