Position Overview:The IT Engineer (Apple Ecosystem) will serve as the administrator for our Apple-centric environment. This role focuses on delivering a seamless, secure, and automated user experience while ensuring that all endpoints meet rigorous federal security standards.
Key Responsibilities:- Primary focus will be to manage Cognitive's Apple fleet and end user help desk service requests
- Manage Backup and Disaster Recovery, DLP, and Anti-virus for endpoints
- Lead the configuration and management of MacBook laptops using Jamf Pro, ensuring zero-touch deployment, automated patching, and security baselining
- Manage help desk service requests using Jira Service Management, ensuring compliance with policies, procedures, and SLA requirements
- Design and maintain MDM policies and Endpoint Detection and Response (EDR) tools to protect a remote-first workforce
- Oversee the IT service desk, ensuring high-quality support and maintaining SLAs for hardware, software, and identity access issues
- Ensure Apple devices meet NIST SP 800-171 and CMMC Level 2 controls
- Manage external vendors for hardware procurement and specialized third-party Apple support
Qualifications:- Bachelor's degree in IT, Computer Science, or a related field
- 3-5 years in an individual contributor role managing Apple-centric enterprise environments
- Hands-on experience with Jamf suite of tools, such as Jamf Pro, Jamf Cloud, Jamf Connect, etc.
- Strong understanding of EDR solutions and securing macOS within a federal healthcare or civilian agency context
- Working knowledge of HIPAA and NIST security frameworks as they apply to endpoint management
- Ability to work in a hybrid environment, coming into an office as needed, up to three times per week
Preferred Qualifications:- Experience working with VA, DHA, CMS, HHS, or similar federal healthcare agencies
- Familiarity with FedRAMP Moderate or High environments
- Certifications such as CISSP, CISM, Security+,Azure, or ITIL
- Experience in small business or SDVOSB environments with growth-oriented responsibilities
