Salary : $84,120.00 - $113,148.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Remote Optional
Job Number:Department: Health Care Authority
Division: ETS
Opening Date: 06/22/2026
Closing Date: 6/29/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
DescriptionIT Network & Telecoms - Journey (ETS/ITNT-J)71043384The Legislature has also approved a 2% general wage increase for all state employees, effective July 1, 2026.About the position:This position serves as a journey-level network and telecommunications position for the agency in the planning, designing, configuring, and architecting of the agency's network and telecommunications infrastructure used for the transmission of information in voice, data and/or video formats. The ITNT-J is responsible for maintenance and oversight of high-risk, mission critical network hardware and software and for the overall day-to-day maintenance and improvements to the agency IT infrastructure.
This position is eligible to telework but is occasionally required to report on-site to meet business need. The default assigned work location of all Health Care Authority (HCA) positions - both on-site and telework eligible positions - is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs.
All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location. DutiesSome of what you will do:- Provides Tier 2 and some Tier 3 support for network connectivity, network security, wireless service degradations and outages.
- Uses intermediate networking / infrastructures development knowledge to analyze system logs to proactively identify potential issues for appropriate mitigation.
- Troubleshoots network issues brought about by configuration changes, problems with third-party network connectivity providers and hardware failures.
- Identify technical workaround solutions for identified failures and system errors to maintain service availability until a permanent fix can be implemented.
- Applies intermediate technical knowledge to prioritize service requests, change requests and associated tasks, incidents, and problems.
- Modifies and maintains approved complex network systems for deployment including installation and testing.
- Conduct trend analysis using monitoring tools and utilizing advanced techniques, make recommendations to improve system performance and efficiency.
- Configure, implement, and/or utilize management network protocols such as TACACS+, RADIUS, SNMP and AAA.
- Implement approved complex access control rules to securely segment network traffic and/or system access within and between different environments on premises and cloud network/computing environments.
- Responsible for the maintenance and repairs of physical network equipment located within the state's Data Center and HCA's office locations.
- Monitor site-to-site VPN connectivity between HCA and Cloud Data Centers.
- Maintain documentation to include firewall configurations, access control lists, IP network schemas, network diagrams, and equipment locations and inventories.
QualificationsRequired qualifications:Qualifying candidates will meet
one of the following criteria options:
Option 1:
Bachelor's degree or higher in Network Engineering, Information Systems, Computer Science, IT, or related field and three (3) years of the required experience below
Option 2:
Associate degree in a field identified above, and five (5) years of the required experience below
Option 3:
Seven (7) years of the required experience below
Option 4:
Three (3) years as an Entry Level IT Professional in state service.
Note: A Master's degree in IT, Computer Science, or IT related field may substitute for experience.
The required experience includes the following:
- Recent or progressive (continuing to grow professionally) professional IT Experience analyzing, designing, installing and/or maintaining Cisco (LANs & WANs) network infrastructure equipment.
- Application architecture for medium to large networks.
- Providing IT customer or technical support.
Required competencies:
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
Preferred qualifications:Operational experience in designing, administering, configuring and/or troubleshooting the following:
- Cisco switches & routers
- Cisco Identity Services Engine (ISE)
- Cisco Prime Infrastructure
- PaloAlto firewalls
- Orion SolarWinds
- Net Flow Tools
Possess certifications and formal training in network technologies such as:
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Design Associate (CCDA)
- Cisco Certified Network Professional (CCNP)
- Wireshark Certified Network Analyst (WCNA)
- ITIL Foundations Certification
How to apply:Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification.
To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:- A cover letter that specifically addresses how you meet the qualifications for this position
- Current resume
To take advantage of
veteran preference, please do the following:
- Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
- Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.
Supplemental InformationWhat we have to offer:- Meaningful work with friendly co-workers who care about those we serve
- A clear agency mission that drives our work and is person-centered
- A healthy work/life balance, including alternative/flexible schedules and mobile work options.
- A great total compensation and benefit package
- A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
- And free parking!
Notes:This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
