IT Network AnalystDepartment: Service Delivery
Employment Type: Full Time
Location: Canada - Remote
Reporting To: David Latta
Compensation: $72,600 - $95,200 / two weeks
DescriptionThe Impact you will have: In this role, you will be responsible for resolving complex technical issues, ensuring our clients receive timely and effective solutions. By managing complex service requests and supporting key business technologies, this role will play a critical role in driving client success.
What you will be doing:- Understand and follow "The VC3 Way". This is our set of standards and processes that produce a predictable result for the customer. Must be aware of and maintain our standards.
- Receive & respond to complex service requests, incidents and change requests in a timely manner.
- Troubleshoot and resolve issues with:
- General network connectivity
- Common networking technologies
- Networking technologies, layer 2/3 switching, POE, VLANs.
- Wireless network performance and accessibility
- Firewalls, switches, and routers
- Remote access technologies
- Complete technical administrative tasks such as:
- Perform firmware updates to networking technologies.
- Add/remove/change network ACL /privileges as required
- Configuration of firewalls, switches, and access points.
- Identify recurring issues and initiate problem tickets for them.
- Make recommendations for improvements of supported hardware and software to Service Managers/Strategic Advisors or clients when necessary.
- Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process and maintain contact until completed.
- Maintain accurate and real-time timesheets, record complete and accurate notes of troubleshooting and communication with clients.
- Receive mentoring and feedback from peers and others.
- Review Tickets with Service Manager.
- Actively Participate in Team Huddles, L10 Meetings, One-on-One Meetings, and any other Team Meetings.
- Create and update documentation when changes occur, or when discoveries are made.
- Attend monthly training & team meets as required.
- Participate in the on-call rotation.
- Participate in continual education by completing field-related technical certifications to ensure expertise remains current and aligned with industry best practices.
- Additional duties as required.
The tools you bring:- 8+ years relevant technical experience is required or 3 years' experience in Systems Analyst/Engineer II role.
- In-depth knowledge in networking; routing/switching, IP addressing, VLANs, firewalls, VPNs, and Wireless.
- Proficiency with networking tools like ping, traceroute, netstat, and Wireshark
- Good problem-solving and decision-making skills; ability to understand and analyze complex issues.
- Self-motivated, detail-oriented, highly organized, and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
- Minimum of two network-related certifications required; CCNA, Dell, Sonicwall, Meraki, FortiGate, Aruba, or Watchguard.
- At least 8 years' experience managing & working with most of the following technologies:
- Firewalls
- IP addressing and subnetting
- Switching and routing
- SNMP
- SD-WAN
- VPNs
- Wireless networks & technologies
- DHCP
- NAT/PAT
- Radius/Tacacs+
Additional Information - Minimal travel is expected; however, some will be mandatory. Personal Vehicle and driver's license required.
What's in it for you:- Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it's today's needs or tomorrow's goals, we've got you covered.
- Grow with Us - Whether you're just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
- People-First Culture - We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
- Transparent Leadership - From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
