As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team's strategic vision and plan and ensuring that your team's actions align with the larger goals of the company and the IT Division.
The Infrastructure and Network Operations Director will be responsible for overseeing the implementation, and management of infrastructure and networking technology in all of Costco's locations. This role will develop and execute strategies to ensure service reliability, security, and scalability. This role will collaborate with cross-functional teams to align solutions with business goals, manage vendor relationships, and stay current with emerging technologies to drive innovation in their area.
As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and "open door" communication.
ROLE- INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
- MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.
- ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.
- MANAGING PERFORMANCE: Coaches and mentors' employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill, and ability.
- COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy, and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.
- SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.
- INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.
- COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy. Takes responsibility for patching and Sarbanes-Oxley compliance reporting.
- This is a full-time management/leadership position (45+ hours per week).
REQUIRED- 5+ years' experience in a technology leadership position with a proven track record of implementing large scale infrastructure projects, managing multiple cross-functional teams or projects, and influencing senior-level management and key stakeholders.
- Strategic thinking and leadership with strong abilities in relationship management
- Strong knowledge of Active Directory, DNS, server, storage, and virtualization technologies.
- Proven ability to develop and execute strategies relating to implementation, delivery, and support of enterprise networks and services.
- Experience in routing, switching, wireless, sd-wan, industrial networking technologies in modern infrastructures.
- Able to work under pressure and in a crisis situation.
- Effectively communicates complex technical information to non-technical audiences.
- Extremely responsive, with a strong sense of urgency.
- Excellent writing and oral communications skills.
- Experience creating and managing budgets.
- Scheduling flexibility to meet the needs of the business.
- Self-motivated, responsible, conscientious, and detail oriented with excellent work ethic.
- HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).
Recommended- 5+ years' relevant experience within a large-scale distributed network environment.
- Experience in network automation is highly desirable.
- Experience in campus networking including large scale wireless deployments.
- Knowledge of security frameworks and controls such as NIST 800-53.
- Familiarity with compliance requirements such as SOX, PCI DSS, SWIFT, and HIPAA.
- Experience in managing staff remotely.
- Strong experience managing projects.
- Familiar with Agile methodologies and tools.
- Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.
Required Documents• Cover Letter
• Resume
Pay Range: - $160,000 - $230,000, Bonus and Restricted Stock Unit (RSU) eligible
We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.
