Position IT Director
Description Role and Responsibilities
The Information Technology Director will have an integral role providing user support,customer service and implementation of IT platforms companywide while leading and collaborating with their direct team.
**Travel is required nationwide**THIS POSITION IS AN ONSITE POSITION-NOT REMOTETasks and Responsibilities
- Ability to adapt to changing priorities
- Maintain a solution focused mindset
- Establish SOP's for the department
- Prior experience leading teams
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Respond to customer queries by phone and email
- Create step-by-step training material with screenshots for clients
- Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
- Document internal procedures
- Maintain daily performance of computer systems
- Ask educated questions and listen to customers to determine root cause of issues
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Run diagnostic problems to resolve problems
- Clean up computers
- Train incoming staff on company equipment
- Report significant and recurring issues to the tier-2 support team
- Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
- Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshooting
Position Requirements Requirements
- 10 years of experience leading teams within Information Technology
- Bachelors Degree in Information Technology
- Masters Degree preferred
- Travel is required Nationwide
- Prior experience creating SOP's
- A+ Certification, Security, and or networking certification required
- Knowledge of computer operating systems, hardware and software.
- Analytical thinking skills. knowledge of engineering science and technology.
- Proficiency in IT helpdesk software
- Exceptional ability to provide technical support and resolve queries.
- Ability to determine IT needs and train end-users.
Location ES Management - Corporate
Full-Time/Part-Time Full-Time
Shift Various Shifts
Exempt/Non-Exempt Exempt
Pay scaleThis position is currently accepting applications. 
