The IT Director is responsible for all aspects of Crane 1's technology infrastructure, systems administration, security and end-user support. This is a hands-on leadership role requiring both strategic vision and operational execution. The ideal candidate brings a track record of building reliable, secure, and scalable IT environments in middle market companies, with strong command of the Microsoft ecosystem and a bias for uptime, efficiency, and responsiveness.
This role reports directly to the CFO and is expected to function as a trusted operational partner to business leadership.
Core ResponsibilitiesSalary: $160k - $180k / yrSystems Administration & Infrastructure- Own and manage all network infrastructure, servers, and cloud environments to ensure maximum stability and uptime
- Manage Microsoft 365, Azure Active Directory, and Intune across the organization
- Design and enforce backup, disaster recovery, and business continuity protocols
- Monitor system performance and proactively resolve issues before they impact operations
Device Provisioning & End-User Support- Manage the full lifecycle of employee devices, including laptops and mobile devices (provisioning, configuration, refresh, and decommission)
- Deploy and manage Intune for mobile device management (MDM) and endpoint configuration
- Oversee help desk operations, ensuring rapid response times and high-resolution rates for all tier levels
- Establish and maintain clear SLAs for internal support requests
Vendor & Partner Management- Serve as the primary relationship owner for the managed service provider (MSP) and CRM consultant
- Evaluate vendor performance, manage contracts, and ensure accountability against deliverables
- Identify and onboard new technologies and technology vendors as the business scales
- Govern a partner-leveraged operating model: define and manage SOWs, SLAs, performance metrics, and renewal economics across the partner ecosystem so operational delivery is executed under measurable accountability rather than continuous-overhead arrangements
Application & Platform Management- Support and administer in partner with external consultants, the core business applications including Sage 300, InspectAll, FileMaker, and Power BI
- Coordinate with functional stakeholders to optimize application workflows and integrations
- Oversee user access management, licensing, and configuration across all platforms
Cybersecurity- Own the cybersecurity posture of the organization, including endpoint protection, identity management, and security awareness training
- Ensure compliance with relevant data security and privacy standards
- Conduct and coordinate regular vulnerability assessments and remediation
- Develop and enforce IT security policies and acceptable use standards
- Maintain alignment with cyber insurance underwriting requirements and customer security obligations; coordinate independent penetration testing, disaster recovery testing, and external audits on a defined cadence
Project Management & Strategic Planning- Lead IT projects with clear scope, timelines, budgets, and accountability-driving on-time, on-budget delivery
- Build and maintain a forward-looking IT roadmap aligned with business growth objectives
- Develop and manage the annual IT operating and capital budget
- Provide regular reporting to the CFO on infrastructure health, project status, and key risks
- Lead IT due diligence and post-close integration of acquired companies; maintain a playbook that scales integration capacity as required
- Advance the adoption of automation, AI-assisted operations, infrastructure-as-code, and zero-trust patterns to scale capability through architecture
- Cultivate an operating culture focused on automation, repeatable patterns, and continuous improvement
QualificationsRequired- 8+ years of progressive IT leadership experience in a middle market business environment
- Deep expertise in the Microsoft ecosystem: Microsoft 365, Azure, Intune, and Power BI
- Demonstrated experience managing network infrastructure, with a proven track record of high availability and uptime
- Hands-on experience with device lifecycle management and MDM platforms (Intune preferred)
- Strong vendor management skills, including MSP and third-party consultant oversight
- Proven ability to lead a responsive, service-oriented IT function in a fast-paced operating environment
- Excellent project management skills with the ability to manage multiple initiatives simultaneously
- Strong communication skills; able to translate technical concepts for non-technical business leaders
- Demonstrated experience designing and governing a partner-leveraged operating model with managed service providers and specialty vendors
Preferred- Experience with Sage 300 ERP administration or support
- Familiarity with InspectAll or similar field service management platforms
- Experience with FileMaker database administration
- Background in industrial, field services, or multi-site operations
- Relevant certifications: Microsoft Certified (M365, Azure), CompTIA Security+, or equivalent
- Hands-on experience adopting AI, automation, and infrastructure-as-code tooling in middle market IT operations
- Experience leading IT due diligence and post-close integration of acquisitions
