Publix Super Markets

IT Delivery Manager - Pharmacy Core Retail Systems

Publix Super Markets$100K — $130K *
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, Business, or a related analytical field, or equivalent work experience
  • 8+ years of IT experience with large-scale enterprise solutions
  • 5+ years in a leadership role managing complex cross-functional projects
  • 5+ years of experience with modern application architectures and integration patterns
  • Strong analytical and problem-solving skills
  • Ability to communicate effectively with diverse stakeholders
  • Experience with team dynamics and human resource management

Responsibilities

  • Lead development and support of pharmacy management systems and related technology
  • Manage and upgrade pharmacy IVR systems and integration processes
  • Oversee pharmacy workstation peripherals and deployment processes
  • Collaborate with external vendors on product enhancements and support
  • Coordinate with business partners to prioritize technology solutions
  • Manage project plans including scope, resources, and budget
  • Foster a high-performing and inclusive team environment

Benefits

  • Flexible hybrid work model for remote and in-person collaboration
  • Focus on operational efficiency through technology solutions
  • Opportunity to drive innovation in AI technology
  • Empowered workplace culture that values creativity and continuous learning
  • Participation in a year-end bonus program with additional pay incentives
Full Job Description
Description

The Pharmacy Core Retail Systems team is seeking a results-driven servant leader to manage a team of talented analysts, software engineers, and quality assurance professionals who support the mission-critical technology used by Publix retail pharmacies. In this role, you will lead the development, enhancement, implementation, and 24/7 tier 3 support of pharmacy management systems, pharmacy IVR systems, retail pharmacy workstation peripherals, and related integrations that enable efficient, accurate, and compliant pharmacy operations. You will partner closely with Pharmacy business areas, Technology teams, Architecture, Telecommunications, external vendors, and store support teams to deliver reliable solutions that improve pharmacy workflows, reduce operational friction, support regulatory requirements, and advance strategic modernization efforts.

Location: Flexible Hybrid (Lakeland, FL). To support our hybrid work model, candidates must reside, or be willing to relocate, within a commutable distance of Lakeland, FL.
Work Model: Enjoy the best of both worlds-collaborate in person and innovate remotely.
Interview Process: Candidates selected to advance in the interview process will be required to participate in at least one onsite interview at our Lakeland, FL campus.

Why Join Us?
  • Hybrid Flexibility: Work remotely when you need focus time and join us onsite for high-impact collaboration and brainstorming sessions.
  • Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
  • Cutting-Edge AI Projects: Drive innovation in AI platforms, integrating advanced tools and frameworks to solve complex business challenges.
  • Empowered Culture: We value autonomy, creativity, and continuous learning-your ideas shape the future of technology in our organization.

Your Impact
  • Lead the development, delivery, enhancement, and 24/7 tier 3 system support of the Pharmacy Core Retail Systems technology portfolio.
  • Manage, upgrade, and support the pharmacy management system, including retail pharmacy workflows, third-party interfaces, and regulatory and compliance-driven changes.
  • Oversee pharmacy IVR systems, centralized IVR configuration, and reporting.
  • Coordinate support for retail pharmacy peripherals, patch testing, store openings and closings, pharmacy lab management, and retail package deployment processes.
  • Lead initiatives involving key pharmacy integrations and interfaces, including electronic prescription processing, regulated product sales tracking, retail alerting, and point-of-sale integration.
  • Partner with external software and healthcare technology vendors to manage product roadmaps, defects, enhancements, support escalations, and vendor-provided technology solutions.
  • Collaborate with business partners, product owners, architecture, security, compliance, and delivery teams to produce and prioritize the product backlog and ensure solutions align with business objectives and Technology standards.
  • Plan and manage team projects, including scope, estimates, resource allocation, milestones, budget, risks, dependencies, and executive-level status communication.
  • Provide oversight of application support processes to ensure timely incident resolution, appropriate escalation, clear communication, and effective monitoring of production environments.
  • Perform human resource management duties, including hiring, training, performance evaluations and improvement plans, career counseling, pay reviews, promotions, terminations, and work prioritization for assigned associates.
  • Foster a collaborative, inclusive, and high-performing team environment that promotes associate engagement, development, accountability, and continuous improvement.
  • Contribute to departmental processes, key performance indicators, measurement reporting, and continuous improvement practices that improve delivery quality and operational reliability.

#LI-JB1

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

***Relocation/Household Good Shipment Allowance will NOT be provided.***

Year End Bonus

As a year-end bonus to associates, Publix issues one month's extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Required Qualifications

  • Bachelor's degree in computer science, Business, or a related analytical field, or equivalent work experience
  • 8+ years of IT experience with large-scale enterprise solutions
  • 5+ years in a leadership role, including IT project management, leading complex cross-functional projects from planning through implementation, resource analysis and allocation, and leading high-performing multidisciplinary software delivery teams
  • 5+ years developing, implementing, enhancing, or supporting enterprise applications using modern architectures, integration patterns, and database technologies
  • 5+ years of experience delivering effective technology solutions to complex business challenges
  • 5+ years of experience supporting enterprise applications in a 24/7 environment; willingness to engage in extended or off-hours work unexpectedly when critical issues arise
  • Strong analytical, problem-solving, decision-making, and conceptual skills
  • Ability to communicate clearly and professionally, both verbally and in writing, with all levels of management, technical teams, vendors, and non-technical business partners
  • Experience with resource management, team dynamics, team building concepts, associate development, and human resources policies and practices
  • Basic financial management and budgeting skills
  • High degree of confidentiality, maturity, self-motivation, commitment, integrity, and sound judgment
  • Enthusiasm, initiative, pride in work, and commitment to Publix and our Mission


Preferred Qualifications

  • 10+ years IT experience developing, maintaining, or supporting large-scale integrated enterprise solutions
  • 5+ years of experience developing, configuring, implementing, or supporting high-volume, mission-critical applications within a 24/7 environment
  • Experience with pharmacy systems, retail pharmacy workflows, prescription processing, regulatory requirements, or healthcare technology solutions
  • Experience with pharmacy management systems, IVR platforms, prescription insurance interfaces, controlled substance prescription monitoring programs, and electronic prescription processes
  • Experience managing vendor relationships and product support with third-party healthcare technology or pharmacy software providers
  • Experience supporting Oracle databases, Unix or Linux environments, batch processing, middleware, APIs, web services, or application integrations
  • Experience leading system upgrades, release planning, production implementations, stabilization activities, and coordinated change management across multiple teams
  • Experience delivering solutions that support HIPAA, PHI, SOX, PCI, pharmacy compliance, or other security and regulatory requirements

About Publix Super Markets

Publix Super Markets Careers

Join the vibrant team at Publix Super Markets, a leader in the grocery industry, renowned for its commitment to quality and community. At Publix, we offer a variety of job opportunities that pave the way for a fulfilling career in retail, management, and support roles. Whether you're a seasoned professional or just starting out, Publix provides a platform for growth and innovation in a dynamic work environment. Work You’ll Do At Publix Super Markets, every position contributes to the company's success. From in-store roles to corporate offices, our team members are equipped with the skills needed to excel in their careers. We are dedicated to nurturing leadership qualities and providing diversity training that fosters an inclusive culture. Our commitment to professional development ensures that every employee has the opportunity to grow and thrive within the company. Join Our Market-Leading Team Publix is not just a supermarket—it's a place where you can build a robust career. Our team benefits from a culture that values teamwork, leadership, and innovation. By joining our team, you will collaborate with talented professionals who are passionate about delivering exceptional service and driving the company forward. Innovative Work and Career Advancement Explore job opportunities at Publix where innovation and attention to detail are at the forefront of our operations. We offer a range of positions that allow you to utilize your unique skills and expand your professional horizons. With comprehensive training programs and continuous leadership development, Publix ensures that your career is always moving forward. Internship Programs and Employment Opportunities Start your professional journey with Publix through our internship programs designed for ambitious students eager to make a mark in the retail industry. These programs provide a solid foundation in various aspects of our operations, preparing you for full-time employment and a successful career at Publix. Benefits of Joining Publix Choosing a career at Publix means more than just securing a job. It means benefiting from a supportive network and a rewarding work environment. Our employees enjoy competitive benefits, including health insurance, retirement plans, and employee discounts. Moreover, our commitment to employee wellness and work-life balance is evident through various initiatives and community involvement programs. Stay Connected Join Our Team Discover the diverse job opportunities at Publix Super Markets by searching open positions that match your skills and interests. We are always on the lookout for curious, creative, and solution-driven team players who are ready to take their career to the next level. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Publix Super Markets. Explore the possibilities today and become part of a company that values growth, leadership, and diversity. At Publix Super Markets, your career is our priority. Join us and be part of a team that is dedicated to making a difference.
Learn more about Publix Super Markets
Size
225,000 employees
Industry
Founded
1930

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