Summary

This vacancy is for a GS - 2210 - 12, IT Cybersecurity Specialist (Customer Support/Information Security) located in the Department of Homeland Security, U.S. Coast Guard, C5ISC COMMAND CONTROL and NAVIGATION PRODUCT LINE in PORTSMOUTH, Virginia.

Duties

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You will serve as an IT Cybersecurity Specialist (Customer Support/Information Security) and be responsible for managing information technology projects.

Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include:

• Coordinating and managing end-to-end service delivery to customers.
• Providing advice on project costs, design concepts, implementation plans, and system improvements.
• Providing ongoing optimization, troubleshooting, and problem-solving support.
• Reviewing service performance reports and implement corrective actions.
• Applying cybersecurity principles and security controls to reduce exploitation opportunities.
• Developing and assessing supply chain risks and mitigation strategies.
• Coordinating with customers, contractors, and stakeholders to improve service performance.

Mandatory training is required which must be successfully completed and other training may occur as necessary for success in the position.

A. Federal Acquisition Certification for Program and Project Managers Level I (FAC P/PM-I) or management determined equivalent within two years of entry into the position.

B. Information Assurance Management Level II (IAM-II) or management determined equivalent within two years of entry into the position.

Requirements

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Conditions of employment

All qualification requirements must be met by the closing date of the announcement.

Do NOT include the following types of information in your resume:

• Social Security Number (SSN)
• Date of Birth (DOB)
• Photos of yourself (if included on your resume you will not be considered for this position)
• Personal information: such as age, gender, religious affiliation, etc.

Key Requirements:

• Must be a U.S. Citizen.
• Must be registered or exempt from the Selective Service. See www.sss.gov
• A one-year probationary period may be required.
• To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation. This position requires a Secret clearance.
• This is not a Bargaining Unit position.
• All Federal employees are required to have Federal salary payments made by direct deposit.

The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule, C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Qualifications

To qualify at the GS-12 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-11 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis.

NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.

Specialized experience must include the following:

• Managing delivery of information technology services to customers, gathering requirements, resolving issues, and ensuring customer satisfaction.
• Planning, coordinating, and executing information technology or cybersecurity projects involving schedules, resources, and implementation activities, and stakeholder engagement.
• Analyzing operational or technical issues and implementing corrective actions to improve system performance and service delivery.
• Monitoring, evaluating, and assessing project performance, service delivery, and operational outcomes to identify issues, implement corrective actions.
• Applying cybersecurity principles, security protocols, risk management concepts, and information assurance practices to support information systems and services.
• Identifying, assessing, documenting, and mitigating cybersecurity and supply chain risks to protect information systems, support mission requirements, and improve operational resilience.
• Collaborating with customers, contractors, technical teams, and stakeholders to coordinate service delivery, resolve issues, and achieve mission objectives.

In addition to meeting the specialized experience requirement, you must also have IT-related experience demonstrating each of the competencies listed below.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.

Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Teamwork- Has the capability to encourage and facilitate cooperation, pride, trust, and group identity; fosters commitment and team spirit, and works collaboratively with others to achieve shared goals.

Technical Competence- Uses knowledge acquired through formal training or extensive on-the-job experience to perform your job. Works with, understands, and evaluates technical information related to your role, and advising others on technical issues.

NOTE: Education cannot be substituted for experience at this grade level.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This position does not have a positive education requirement. If you are including education on your resume, report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. See Required Documents section for detail.

Only experience obtained by the closing date of this announcement will be considered.

Student Loan - Selectee(s) for this position who are newly appointed to a permanent or term position may be eligible for student loan repayment up to $10,000 (pre-tax) for one calendar year. More than one loan may be repaid if the combined repayments do not exceed $10,000. Receipt of this incentive will require a three-year service agreement.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.

Other benefits may include flexible work schedules; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For mor