Citigroup, Inc

IT Business Lead Analyst

Citigroup, Inc • $103K — $155K *
Tampa, FL 33647Hybrid
Enterprise Technology
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 6-10 years of experience in a related field
  • Proficiency in MS Office; Excel expertise required for data analysis
  • Strong analytical and problem-solving abilities
  • Excellent communication and interpersonal skills
  • Experience with all phases of the Software Development Life Cycle
  • Deep understanding of business analysis principles

Responsibilities

  • Implement and support corporate SaaS platforms (SAP Fieldglass, SAP Concur) and Middleware integration
  • Manage vendor relationships for compliance with Citi's security policies
  • Provide input on system scope and objectives for major projects
  • Identify risks and communicate impacts with mitigation proposals
  • Consult with clients to define system specifications for organizational goals
  • Conduct feasibility analysis and develop process improvements
  • Analyze business processes and recommend system alternatives

Benefits

  • Medical, dental and vision coverage
  • 401(k) retirement plan
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off for vacation, sick leave, and holidays
Full Job Description
The IT Business Lead Analyst is a senior-level position and will be part of the Citi's Third-Party Source to Pay Technology team managing and implementing all core and strategic platforms and automation initiatives in the Staffing Office and Supply Chain domain. The person will be responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. This role will work closely with both the business and technology teams for the implementation and support of a strategic corporate SaaS platform and middleware integration layer.

Responsibilities:
  • Responsible for the implementation and support of strategic corporate SaaS platforms (SAP Fieldglass, SAP Concur) and Middleware integration layer.
  • Manage external vendor relationship to ensure compliance to Citi's Information Security and Data Management policies and controls.
  • Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high-impact projects
  • Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment
  • Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives
  • Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow.
  • Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry standards
  • Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decisions
  • Supervise day-to-day staff management issues, including resource management, work allocation, mentoring/coaching and other duties and functions as assigned
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Recommended Qualifications:
  • 6-10 years of experience
  • Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis
  • Excellent analytical and problem-solving skills
  • Exhibit strong communications and interpersonal skills
  • Experience with all phases of Software Development Life Cycle
  • Comprehensive knowledge of the principles of business analysis


Education:
  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
  • Experience implementing and managing SaaS platforms like SAP Fieldglass, SAP Concur.
  • Experience utilizing AI / Gen AI tools & technologies to solve complex business problems. Exposure to Gen-AI concepts including:
  • Large Language Models (LLMs) and transformer-based systems
  • Prompt engineering and basic agent workflows
  • Vector search and retrieval concepts
  • Familiarity with Gen-AI frameworks/tools such as LangChain, LangGraph, MLflow, or workflow orchestration tools (e.g., n8n) (hands-on experience preferred, but deep ML expertise not mandatory)


Job Family Group:
Technology

Job Family:
Business Analysis / Client Services

Time Type:
Full time

Primary Location:
Tampa Florida United States

Primary Location Full Time Salary Range:
$103,920.00 - $155,880.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jun 02, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

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At Citigroup, Inc, you will engage in exciting work that matters. Join our team to help innovate and drive transformation in the banking industry. With Citigroup, you can lead initiatives that redefine how banking works and how financial services can empower people globally.

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Diversity and Inclusion

We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

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Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

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Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

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At Citigroup, Inc, networking and continuous learning are part of our DNA. We provide platforms for employees to connect with industry leaders and peers, enhancing their skills and opening up new career opportunities. Our leadership programs and professional development initiatives ensure that you are always ahead of the curve.

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Explore the numerous positions available at Citigroup, Inc that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to make an impact.

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Citigroup, Inc is where your ambition meets opportunity. Join us and transform your career while making a global impact.
Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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