IT-Business Analyst

United Parcel Service of America, Inc. • $70K — $95K *
Savannah, GA 31419In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Industrial Engineering, Computer Science, or related field preferred
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication abilities
  • Experience in facilitating discussions and requirements sessions
  • Ability to collaborate effectively across business and technology organizations
  • Knowledge of business analysis methodologies and Agile practices preferred

Responsibilities

  • Gather, analyze, and document business and functional requirements
  • Facilitate stakeholder workshops and meetings to align on business needs
  • Translate complex business concepts into actionable requirements
  • Develop and maintain project work plans for successful initiative delivery
  • Collaborate with cross-functional teams for consistency and compliance
  • Identify process improvement opportunities and recommend best practices
  • Communicate project status and requirements to diverse audiences

Benefits

  • Hybrid work arrangement with onsite presence in Alpharetta, GA
  • Roles within an Agile/Scrum environment
  • Opportunity for continuous learning and development in business analysis
  • Exposure to diverse technical stacks, including APIs and UI/UX design
  • Ability to influence business outcomes through collaborative projects
Full Job Description
Job Description:

The Business Systems Analyst partners with business and technology teams to analyze business needs, define requirements, and support the delivery of effective solutions. This role facilitates stakeholder collaboration, documents business and functional requirements, and ensures adherence to enterprise standards and best practices.

Key Responsibilities:
  • Gather, analyze, and document business and functional requirements.
  • Facilitate workshops and stakeholder meetings to identify business needs and drive alignment.
  • Translate complex business and technical concepts into clear, actionable requirements.
  • Develop and maintain project work plans to support successful delivery of initiatives.
  • Collaborate with cross-functional teams to ensure consistency, quality, and compliance with standards.
  • Identify opportunities for process improvement and recommend best practices.
  • Communicate project status, requirements, and recommendations effectively to diverse audiences.
  • Support solution validation to ensure business objectives and stakeholder expectations are met.

Requirements:
  • Bachelor's degree or International equivalent in Business, Industrial Engineering, Computer Science or related discipline preferred
  • Strong analytical, problem-solving, and requirements management skills.
  • Excellent written, verbal, and presentation communication abilities.
  • Experience facilitating stakeholder discussions and requirements-gathering sessions.
  • Ability to work effectively across business and technology organizations.
  • Knowledge of business analysis methodologies, process improvement, and Agile practices preferred.

Preferred Technical Skills
  • Experience working in Agile/Scrum environments; proficiency with Jira or Azure DevOps (ADO) preferred.
  • Working knowledge of relational databases and SQL.
  • Understanding of API concepts and system integrations.
  • Familiarity with UI/front-end technologies and user experience (UX) principles.


This is a hybrid position that will sit ONSITE at our Alpharetta, GA location. Flexibility will be required according to the needs of the business.

Grade: 20E

Last day to apply- 7/27/26

Employee Type:
Permanent

About United Parcel Service of America, Inc.

United Parcel Service of America, Inc. Careers

There has never been a better time to join the global team at United Parcel Service of America, Inc. (UPS)—a leader in logistics and package delivery services.

Work You’ll Do

Join UPS’s industry-leading team to help drive innovation and operational excellence across one of the world’s most essential service networks. Transform logistics and global commerce with the best minds at UPS, leveraging cutting-edge technology and deep industry expertise. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and customer service. Work with a global team of business and logistics experts to help clients and communities achieve their business goals and meet delivery needs. Collaborate with a dedicated team of over 480,000 professionals worldwide, making UPS not just the biggest, but also one of the most trusted names in the industry.

Introducing the UPS Professional Growth and Development Program

The program is designed to foster leadership and professional skills, helping employees master their career paths within UPS.

Do Innovative Work

Join one of the largest and most respected logistics networks in the world—480,000+ dedicated professionals at the intersection of technology, service, and innovation.

Drive Innovation and Growth

Deliver targeted solutions through a depth and breadth of logistics experience and innovation that’s second to none.

Be Part of a Great Team

Engage in a wide range of job opportunities utilizing UPS technology and harness the unparalleled capabilities, global scale, and comprehensive logistics strategy.

Future-proof Your Career

Advance your career with limitless opportunities supported by unmatched training, development, and certification programs.

Explore

Discover how UPS is moving towards smarter logistics solutions: [With Advanced Tracking Systems] UPS enhances package tracking capabilities, ensuring timely deliveries and customer satisfaction. Logistics management solutions position UPS as a leader in global commerce, providing robust tools essential for modern logistics needs.

The UPS Commitment to Diversity and Inclusion

UPS’s commitment to diversity, equity, and inclusion is integral to building a stronger, more creative team that reflects the global communities it serves. Through diversity training and leadership development, UPS fosters an inclusive environment where all employees can thrive.

Stay Connected

Join the Team

Search open positions that match your skills and interests. UPS looks for passionate, curious, creative, and solution-driven team players. SEARCH UPS JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at UPS.

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Learn more about United Parcel Service of America, Inc.
Industry
Transportation
* Ladders Estimates

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