Job Overview: Actively supports the business partner throughout the entire IT Demand Management process as 'One Face to the Customer'. Researches and initiate technical changes to improve/optimize Mercedes-Benz Vans' business processes. Provides IT support on an advanced technical basis using programming languages. Is responsible for creating and maintaining internal IT processes and documentation Responsibilities: • Provides technical IT support during incidents which are often varied and non-routine • Conducts analysis of client's business and functional requirements and binds them with business processes • Assesses scope and impact of client business needs and assists with formal requirement documentation • Develops changes and solutions using programming languages • Leads IT changes and releases • Creates and manages timelines and implementation plans • Studies the impact and benefits of technology • Acquires, improves and applies a broad toolkit of best practices and methodologies • Selects and applies analysis methods (actual analysis). Determines a course of action based on guidelines and modifies processes and methods as required • Supports in determining the target state by applying creative, agile methods and procedures • Organizes and may lead workshops to derive the target solution on the basis of the target state • Coordination of the involved areas (IT and Business Partner) during the development, testing and rollout of the target solution • Supports and maintains internal IT processes (ex: Incident Management) and associated documentation. May improve existing approaches • Supports thorough problem management as the coordinator after incidents including in-depth Root Cause Analysis, Countermeasures and Solution planning • May be required to provide after-hours / on-call duty support • Participate in the plant expansion and other projects • Participate in regular scheduled team meetings • Performs other duties as assigned • Responsible for Application Operations for all business systems in their area. Qualifikationen • Bachelor's degree and 3+ years of relevant working experience. Preferably a degree in Computer Science, Information Technology, or related filed Knowledge & Skills • Experience in IT Demand Management/Business Consulting • Project Management (leading projects, major changes/releases or work packages) • Basic Technical skills (ex: programming/software engineering/database administration) • Excellent communication and presentation skills • Excellent troubleshooting and problem-solving skills • Basic understanding of IT security and data security • Excellent Knowledge of incident and problem management • Proficient in agile methodology and principles We are all in for change. Are you too? Apply now If you have experience in the above and are interested in joining an outstanding company we welcome you to apply. The division Mercedes-Benz Vans is world renown for quality and innovative products EXCELLENT COMPENSATION & BENEFITS PLAN WITH 401k MATCHING