Salary: $7,150.00 - $9,618.00 Monthly
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-TSD-005
Department: Dept. of Enterprise Services
Division: Technology Services Division
Opening Date: 08/12/2026
Closing Date: Continuous
Salary Information: The high end of the salary range, Step M is typically a longevity step

Description
Business Analyst Journey

(IT Business Analyst Journey)
Application assessments will be ongoing, and the hiring authority reserves the right to offer the position at any time during the recruitment process. The first review of applications will begin on August 19th. It is to the applicant's advantage to apply as early as possible.

Hybrid: Our physical office is in Olympia, WA. This is a hybrid position where most of the work allows for teleworking. However, you must reside in the state of Washington and travel to in-person activities, meetings, and events as needed for business purposes. The work schedule is a 40-hour workweek. However, the incumbent is occasionally expected to adjust their schedule and work additional unscheduled hours as needed to meet business demands.
Please note that this position does not provide immigration sponsorship. Applicants must possess work authorization that does not require employer sponsorship.

What you will be doing:
The Business Analyst Journey is a multi-function position that provides professional and technical services for DES enterprise- and division-specific systems. The position is delegated as the highest levels of responsibility to identify, plan, coordinate and implement all necessary business analysis services for broad program areas and complex business processes. The incumbent engages with end-users to executive leadership throughout the development lifecycle ensuring customers' needs are heard and met. The Business Analyst ensures end-users are prepared to receive the new technology (or business process) and DES is ready to support them. The position mentors and trains other Business Analysts.

This role is the liaison between business units and technical staff to develop systems which assist state agency staff in meeting their program goals. You will be responsible for performing business analysis activities for custom-built, SaaS, and COTS solutions, along with business process improvements projects as assigned. This includes but is not limited to providing consultation and business expertise for the analysis, documentation, testing and implementation of application systems and process improvements agency wide.

Duties

Duties and responsibilities associated with this position included:

• Facilitates consultation interviews with customers to determine the business problems
• Conducts stakeholder, user interviews, and requirement gathering sessions
• Translates business needs into functional requirements that are mutually understood by technical staff and project team members
• Facilitates and elicits requirements using different methodologies such as Agile or waterfall
• Gathers business requirements, appropriate to the scope of the solution, including functional, non-functional, IT Security, and Accessibility requirements
• Leads, participates, or collaborates in Business Process Analysis, Usability, and Transition Management activities with customers and external agencies, if applicable
• Communicates with clear and concise written and verbal skills and elicits requirements utilizing visual models and workflow diagrams
• Produces and provides various standard Business Analysis documentation such as:
  • Context Diagram
  • Value Stream Map
  • Business Process Flows
  • Solutions Requirements Specification
  • Use Cases
  • User Stories
  • User Acceptance Criteria
  • Design Documentation
  • Test Plans/Scripts
  • Procurement Demonstration Scripts
• Establishes and maintains working relationships with our business partners and their team members
• Asks probing questions to understand and document the root business problem and/or need facing the customer
• Creates or reviews standard Quality Assurance (QA) and User Acceptance Testing (UAT) plans, test cases and scripts
• Performs testing to ensure the requirements are met
• Partners with the business, technical team, and successful vendors through the configuration and implementation of the solution
• Develops and implements training curriculum for new technology solutions
• Develops user education training plan, user manuals, and other user support documentation
• Conducts training by preparing and delivering quality presentations, and/or workshops to users

Qualifications
Required Qualifications, Education, Experience, and Competencies
To meet qualifications for this position, applicants must have a total of 5 years of experience, or a combination of experience and education.
(OPTION 1)
Five (5) years of demonstrated experience in performing business analysis functions including: elicitation, tracking, and documentation of business requirements; development of business process models, mock ups, epics, features, user stories and acceptance criteria, test cases, training materials and provide training to customers; performing as a liaison between business and technical staff; providing critical analysis of complex systems and business processes, functions, inputs and outputs, environments and visually documenting those processes.

(OPTION 2)
Associate's degree OR equivalent two (2) years of vocational training in a related field.
AND
Three (3) years of information technology experience in performing business analysis functions including: elicitation, tracking, and documentation of business requirements; development of business process models, mock ups, user stories and acceptance criteria, test cases, training materials and provide training to customers; performing as a liaison between business and technical staff; providing critical analysis of complex systems and business processes, functions, inputs and outputs, data analysis, technical environments and visually documenting those processes.

(OPTION 3)
Bachelor's degree in computer science, Information Systems or related technical/business discipline.AND
One (1) year of information technology experience in performing business analysis functions including: elicitation, tracking, and documentation of business requirements; development of business process models, mock ups, user stories and acceptance criteria, test cases, training materials and provide training to customers; performing as a liaison between business and technical staff; providing critical analysis of complex systems and business processes, functions, inputs and outputs, data analysis, technical environments and visually documenting those processes.

Desirable/Preferred Education, Experience or Certifications:

• Liaison: A communicator for establishing and maintaining mutual understanding and cooperation with business customers (state agencies), stakeholders (internal & external) and our Technology Services Division teams.
• Partner/Team: Collaborate with systems analysts, developers, testers, project managers and other Technology Services Division teams.
• Leader: Lead and motivate people to act in ways that enable them to work together to achieve shared goals and objectives.
• Facilitator: Facilitate group decision-making and/or build consensus.
• Negotiator: Support negotiations between parties on how best to resolve differences.
• Trainer: Provide training to other analysts, Technology Services Division teams and business customers.
• Coach and Mentor: Coach and mentor other business analysts.
• Project Champion: The person who understands there is a need for change, thinks outside the box and explores creative options.

Professional Competencies

• Communications: The ability to concisely and effectively interact with other individuals as well as internal and external organizations.
• Teamwork: As an active member of a team, has the ability and desire to work cooperatively with others, participates and fosters teamwork, and influences other within a team.
• Interpersonal Skills: The ability to notice, interpret, and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others.
• Personal Responsibility: Personal and professional characteristics that are needed to meet the organization's expectations and demands of the workplace.
• Customer Relations: The ability to anticipate, assess, and respond effectively to the needs of diverse customers; making excellent customer service a high priority in order to attract, support, and maintain our customer base.
• Job Management:The employee's ability to take responsibility for their own performance by setting clear goals and balancing critical job requirements through the proper use of task management, results orientation, stress management and problem-solving skills.

Equity Competencies
State of Washington Employees contribute to ensuring services, programs, workplaces, and interactions are responsive, respectful, accessible, and effective to the people and communities we serve. Employees are expected to:

• Take action to learn and Grow: Demonstrate a willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and approaches to work.
• Take action to meet the needs of others: Seek to understand the needs and experiences of customers, coworkers, and communities. Identify barriers to access and participation and address them before they become obstacles for the people we serve, providing support that is respectful, timely, and effective.

Supplemental Information
Special Requirements and Conditions of Employment

• Must successfully pass a criminal background check

How to Apply: Interested? We would love to hear from you! Click "Apply" at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interest that describes why you are the successful candidate and how you meet the specific qualifications for this position
• A current resume, detailing experience, and education
• A current list of at least three (3) professional references with current contact information

Do not attach any documents that include photos or private information (social security number, year of birth, etc.).

Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant