Salary: $67,728.00 - $121,890.00 Annually
Location : Richland County, SC
Job Type: FTE - Full-Time
Job Number: 192176
Agency: Department of Administration
Division: Office of Technology and Information Services
Opening Date: 08/26/2026
Closing Date: 8/31/2026 11:59 PM Eastern
Class Code:: AM05
Position Number::
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Grade: TEC06
Hiring Range - Min.: $67,728.00
Hiring Range - Max.: $93,000.00

Job Responsibilities
IT Business Analyst

The Department of Administration's Office of Technology & Information Services (OTIS) is seeking an IT Business Analyst to join the team. OTIS oversees the state's federated model for implementing, enhancing, and protecting information technology (IT) resources and the utilization of IT shared services across agencies. In this role you will work with IT leaders, business stakeholders, finance, reporting, and operational teams to document requirements, improve processes, support demand intake, define reporting needs, and prepare decision-ready materials. You will be responsible for translating business needs, operational challenges, and leadership priorities into clear requirements, documented processes, decision-ready analysis, and actionable recommendations.

This position is onsite in Columbia, SC.

Responsibilities of the IT Business Analyst:

• Document current-state and future-state processes, workflows, hand-offs, roles, and improvement opportunities.
• Help convert institutional knowledge into accessible process documentation that supports consistency, accountability, and repeatable execution and owns process document repository.
• Support organizational change management and communication efforts.
• Define reporting requirements, standardize business definitions, improve data quality, and support leadership decision-making.
• This role will contribute to the IT Business Management goal of creating a single source of truth, standardizing reporting, developing executive dashboards, and enabling data-driven decision support.
• Support demand intake, request clarification, business case development, prioritization discussions, and governance preparation.
• Maintain clear documentation of decisions, open questions, risks, dependencies, and follow-up actions. The role will support demand and portfolio visibility.
• Act as a liaison with IT operations and business functions.
• Serve as business analyst for complex cross-functional initiatives.
• Support testing, user acceptance, implementation readiness, and post-implementation review by confirming that delivered solutions align with approved requirements and intended business outcomes.
• Perform other duties as assigned.

Minimum and Additional Requirements

• A bachelor's degree in computer science, business administration, business analytics, or a related area. Relevant experience may substitute for the bachelor's degree on a year-for-year basis.
• Three (3) years of experience in computer system development and modification, or two (2) years of experience analyzing business process and workflows and business process mapping tools and at least one (1) year of experience with Power BI.

Additional Requirements:

• Demonstrated ability to translate operational and technical data into executive-level insights and recommendations.
• Have the ability to work independently and respond to project tasks by developing solutions within defined parameters.
• Strong process mapping and process improvement skills.
• Ability to translate business needs into clear documentation.
• Strong written communication and meeting facilitation skills.
• Ability to analyze issues, identify root causes, and recommend practical improvements.

Applicants indicating college credit or degree(s) on the application may bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.
Preferred Qualifications

Three (3) years of experience as a business analyst in a large-scale technology environment.

Additional Comments

The South Carolina Department of Administration offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted or reviewed to determine if an applicant has met the qualifications for the position. I have read and acknowledge the above statement.

• Yes
• No

02

Will you now or in the future require sponsorship from the Department of Administration for employment visa status?

• Yes
• No

03

Please select which of the options below best represents your level of education and experience.

• At least a bachelor's degree in computer science, business administration, business analytics, or a related area.
• An associate's degree and at least two (2) years of experience in computer science, business administration, business analytics, or a related area.
• A high school diploma and at least four (4) years of experience in computer science, business administration, business analytics, or a related area.
• None of the above.

04

Please select the option that best reflects your years of relevant experience. (This experience must be in addition to any years of experience used as an equivalency in question 3).

• At least three (3) years of experience in computer system development and modification.
• At least two (2) years of experience analyzing business process and workflows and business process mapping tools and at least one (1) year experience with Power BI.
• None of the above.

Required Question