Salary: $3,760.00 - $5,329.42 Biweekly
Location : Houston, TX
Job Type: Full Time
Job Number: 39288
Department: Houston Information Technology Services
Opening Date: 08/03/2026
Closing Date: 8/17/2026 11:59 PM Central

POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED

Department: Houston Information Technology Services (HITS)

Reporting Location: 611 Walker St. Houston TX 77002 (on site)

Workdays & Hours: Monday - Friday, office hours
*Subject to change
Description of Duties / Essential Functions

The Public Safety Business Relationship Manager (BRM) establishes and maintains a trusted partnership between the Houston Police Department (HPD), the Houston Fire Department (HFD), the Houston Emergency Center (HEC) and HITS. This role works closely with the leadership of the Public Safety departments to understand mission priorities, operational challenges, and compliance obligations, then translates those needs into well-shaped IT demand, actionable initiatives, and measurable outcomes. The Liaison supports and assists the Public Safety CTO, manages sensitive executive-level communications, and ensures police technology strategies align with the overall HITS roadmap. The position bridges business and technology, focusing on business value, continuity, and disciplined follow-through.

Responsibilities

Strategy

• Partner with Public Safety Departments (HPD, HFD, HEC) and HITS leadership to plan new initiatives, align roadmaps, and brief stakeholders on strategic priorities.
• Emphasize business value over solutions; incorporate digital awareness, risk assessment, business continuity, and change management.
• Advocate for leveraging HITS service catalog and develop business cases with clear rationale, cost/benefit, and risk.

Demand Management

• Obtain and synthesize information from business stakeholders to identify, shape, and properly document demand.
• Lead discovery sessions/workshops, define high-level scope, and prepare initiatives to move from idea to charter.
• Track ROI and key metrics; provide transparency on cost, value, and optimization opportunities.

Communication

• Serve as the point of contact for HPD, HFD, and HEC into HITS; build strong horizontal and vertical relationships across IT and business.
• Manage sensitive, executive-level communications with professionalism and discretion.
• Demonstrate emotional intelligence to handle tense relations with tact, care, and respect; stand your ground when standards, security, or compliance matter.

Delivery Oversight

• Ensure continuity and follow-through
• Engage as a project/program stakeholder; monitor progress against joint objectives and SLAs; refine SLAs based on business need.
• Interface with vendors and solution centers; verify solutions meet business requirements and expectations.

Technology Awareness

• Maintain a broad knowledge across infrastructure, networks, cloud, cybersecurity, data/integration, applications, and mobility ecosystems.
• Stay current with public safety technology trends and recommend upgrades/new services as appropriate.

Qualifications

• 5+ years in positions including a business analysis or project management component within a large enterprise or government environment.
• Proven emotional intelligence, conflict mitigation, and diplomacy; strong character to uphold standards and compliance.
• Exceptional verbal and written communication; executive presence; ability to translate complex technical topics into business terms.
• Working knowledge of Six Sigma, IT best practices, project management principles, requirements engineering, and business case development.
• Demonstrated ability to lead upstream preparation/initiations and maintain continuity through delivery.

Compliance & Security Requirements

• CJIS Certification (or ability to obtain within 90 days of hire) is mandatory.
• Must successfully pass a comprehensive background check, including criminal history, fingerprinting, and security clearance per HPD and CJIS standards.
• Candidate must maintain eligibility for access to sensitive law enforcement systems and data.

Working Conditions

This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.
MINIMUM REQUIREMENTS
Education Requirements

Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.

Holds multiple system-specific technical certifications: recognized as having mastery of particular technical discipline. A Master's degree in Computer Science or Management and Information Systems or closely related field may be substituted for up to two (2) years of the experience requirement.

Experience Requirements

At least ten (10) years of specialized experience in business systems analysis and design.

License Requirements

None

PREFERENCES
Preferences shall also be given to those with the following:

• Departmental IT Liaison / Business Relation Manager experience
• Experience in public safety, law enforcement, fire, emergency response, or emergency management.
• Familiarity with police operations and technologies (e.g., CAD/RMS, 9-1-1, body-worn cameras and digital evidence, MDTs, radio/LMR).
• Awareness of criminal justice information security and confidentiality expectations.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE 30
APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov
To view your detailed application status, please log-in to your online profile by visiting: or call 832-393-6002.
If you need special services or accommodations 832-393-6002 (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html
01

What is the highest level of education you have completed?

• High school diploma/GED
• Associates degree in Computer Science, Management and Information Systems (MIS) or a closely related field relevant to the position.
• Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field relevant to the position.
• Master's degree or higher in Computer Science, Management and Information Systems (MIS) or a closely related field relevant to the position.

02

How many years of specialized experience do you have in business systems analysis and design?

• Less than 8 years of experience
• 8 years to 10 years of experience
• 10 years to 12 years of experience
• 12 years to 14 years of experience
• 14 years or more
• No experience

03

Please select your degree.

• Computer Science
• Management and Information Systems (MIS)
• Engineering
• Business Administration
• Quantitative Sciences
• None of the above

04

Do you have experience in the following?

• Participating in application and information system deployments
• Contributing to business transformation initiatives
• Supporting business process improvement efforts
• Contributing to capital investment requests
• Managing relationships with executive stakeholders
• No Experience

05

Please list applications or information systems you have worked on, and for each system, briefly describe the business value delivered. "See Resume" is Not an acceptable response. (Open text box)
06

Please select the following experience you have: (Check all that apply).

• Departmental IT Liaison / Business Relation Manager experience
• Experience in public safety, law enforcement, fire, emergency response, or emergency management.
• Familiarity with police operations and technologies (e.g., CAD/RMS, 9-1-1, body-worn cameras and digital evidence, MDTs, radio/LMR).
• Awareness of criminal justice information security and confidentiality expectations.
• No experience

07

Please select one of the certifications you currently hold.

• CJIS Certification
• Six Sigma
• BRMP
• CCBA-Certification of Competency in Business Analysis
• CBAP - Certified Business Analysis Professional
• CFLBA - Certified Foundation Level Business Analyst
• No certifications

08

Are you a veteran who served on active duty in the Armed Forces (United State Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

Required Question