Honeywell

IT Analyst II

Honeywell$80K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Computer Science, or equivalent work experience.
  • 3-5+ years of IT support experience, specializing in executive or VIP support.
  • Experience with Microsoft 365, Windows 11, and macOS administration.
  • 3+ years of experience with mobile device management for iOS and Android.
  • Familiarity with IT service management platforms like ServiceNow.

Responsibilities

  • Provide tailored, high-touch technical support for executives and senior leaders.
  • Act as the primary contact for all executive technology requests and escalations.
  • Diagnose and resolve issues across hardware, software, and collaboration tools swiftly.
  • Facilitate executive onboarding and coordinate technology setups for office moves and travel.
  • Support and troubleshoot conference room technologies and virtual meetings.
  • Maintain proactive communication with users regarding support requests and updates.
  • Manage and document incidents in line with IT service management best practices.

Benefits

  • Employer-subsidized Medical, Dental, Vision, and Life Insurance.
  • Short-Term and Long-Term Disability coverage.
  • 401(k) matching program.
  • Flexible Spending Accounts and Health Savings Accounts.
  • Educational Assistance for professional development.
  • Generous Paid Time Off and 12 Paid Holidays.
Full Job Description
Job Description

The IT Analyst II provides dedicated, white-glove technical support to diamond and platinum care users. This role is responsible for delivering exceptional customer service, resolving technology issues with urgency and professionalism, and ensuring a seamless technology experience for their customers. The analyst serves as a trusted advisor, proactively managing support needs while maintaining the highest levels of confidentiality, discretion, and customer satisfaction.

KEY RESPONSIBLITIES
Executive/VIP Support
  • Provide personalized, high-touch technical support for executives, senior leaders, and key stakeholders.
  • Serve as the primary point of contact for executive technology issues, requests, and escalations.
  • Deliver rapid diagnosis and resolution of hardware, software, network, mobile device, and collaboration platform issues.
  • Coordinate and facilitate executive onboarding, office moves, travel support, and technology setup.


Technical Support & Troubleshooting
  • Support Windows and macOS devices, mobile devices, peripherals, and conferencing technologies.
  • Troubleshoot issues related to Microsoft 365, Teams, Outlook, SharePoint, OneDrive, and related enterprise applications.
  • Provide support for conference rooms, executive presentations, virtual meetings, and special events.
  • Perform advanced troubleshooting and coordinate with technical teams when escalation is required.


Customer Experience
  • Deliver exceptional customer service with a focus on responsiveness, professionalism, and communication.
  • Maintain regular communication with customers throughout the lifecycle of support requests.
  • Develop trusted relationships with executive stakeholders and their administrative assistants.
  • Proactively identify opportunities to improve executive technology experiences.


Incident & Service Management
  • Manage incidents and service requests through established ITSM processes.
  • Ensure timely documentation, tracking, and resolution of support tickets.
  • Monitor and prioritize executive-related escalations to meet service level expectations.
  • Create and maintain knowledge articles and support documentation.


Security & Compliance
  • Adhere to all company security, privacy, and compliance policies.
  • Handle sensitive and confidential information with discretion.
  • Support endpoint security, software updates, and compliance initiatives for executive devices.
  • Promote cybersecurity awareness and best practices among executive customers.


Qualifications

MUST HAVE
  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
  • 3-5+ years of IT support, executive support, service desk, or desktop support experience.
  • Experience supporting senior executives, VIP customers, or leadership teams.
  • 3 years or more experience in:
    • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
    • Windows 11 and macOS
    • Mobile device management (iOS and Android)
    • Collaboration and conferencing technologies
    • IT service management platforms (e.g., ServiceNow)


WE VALUE
  • ITIL Foundation certification.
  • Microsoft 365 certifications.
  • Experience supporting hybrid work environments.
  • Knowledge of endpoint management solutions such as Microsoft Intune.
  • Experience in enterprise-level IT operations and support.


BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: August 21, 2026.

About Honeywell

Honeywell Aerospace is an American company that manufactures aircraft engines, avionics, auxiliary power units (APUs), and other aviation products. The company’s product portfolio includes space equipment, turbine engines, auxiliary power units, brakes, wheels, synthetic vision, runway safety systems and other avionics. President Barack Obama awarded a Honeywell employee the National Medal of Technology for his contributions to air flight safety technology. The company also owns a number of patents related to NextGen technology, aircraft windshields, turbochargers, and more. Honeywell Aerospace was founded in 1936 and is headquartered in Phoenix, Arizona.

Honeywell Careers

Joining Honeywell offers more than just job opportunities; it's a chance to grow with a company known for leadership in innovation and diversity. As a global leader, Honeywell is where your professional journey can reach new heights through a commitment to excellence and continuous improvement.

Work You'll Do

At Honeywell, you'll be part of a team that drives digital transformation across industries. With a focus on sustainability and advanced technologies, Honeywell is not just preparing for the future; we're creating it. Our diverse and inclusive culture fuels our innovation and connects us closer to our customers and the communities in which we operate.

Innovate and Lead

Embrace the opportunity to lead in the marketplace with Honeywell's cutting-edge solutions. Our leadership in areas such as aerospace, building technologies, and performance materials allows you to engage in work that makes a difference. Honeywell is at the forefront of tackling global challenges with innovative technology that improves quality of life.

Career Growth and Opportunities

Whether you're looking for an internship, a graduate role, or a leadership position, Honeywell offers a path to career success. Honeywell's commitment to professional growth is evident in our extensive training and development programs, aimed at expanding your skills and advancing your career.

Join a Dynamic Team

Honeywell's team culture is built on collaboration and respect. With a global team of professionals, you'll network with some of the brightest minds, working together to solve complex challenges. Our commitment to diversity and inclusive growth makes Honeywell not just a great place to work, but a place where your career can thrive.

Benefits and Culture

Honeywell is dedicated to providing employees with a life-work harmony through substantial benefits, including health, education, and retirement plans, ensuring peace of mind for you and your family. Our culture promotes quick learning, flexibility, and adaptation, which are critical in our fast-evolving industries.

Explore Job Opportunities

Discover the range of career opportunities at Honeywell, from engineering to sales, and contribute to our mission of shaping the future. Our hiring process is designed to find not just the right skills but also the right fit for Honeywell's culture.

Stay Connected

Join the Honeywell team to stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Apply Now

Ready to apply? Check out the open positions on the Honeywell Careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Honeywell.

Keep Up to Date

Stay informed with the latest news, job alerts, and professional insights tailored to your interests. At Honeywell, your career journey is just beginning.

SEARCH HONEYWELL JOBS

Join Honeywell and be part of a team that is dedicated to building a smarter, safer, and more sustainable world.
Learn more about Honeywell
Size
99,000 employees
Market Cap
$143.4 billion
Industry
Net Income
$4.7 billion
Founded
1906
5 Year Trend
-2.6%
Revenue
$32.6 billion
NASDAQ

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