IT Analyst, Customer Engagement Technology

At Home Stores LLC • $70K — $95K *
Coppell, TX 75019In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Systems, Computer Science, or related field (equivalent experience considered)
  • 3-4+ years of IT experience
  • Knowledge of system integrations, APIs, and data workflows
  • Experience with Oracle APEX including SQL and PL/SQL
  • Hands-on experience with Oracle Retail Customer Engagement and Promotions Engine
  • Familiarity with cloud platforms, databases, and enterprise systems
  • Experience in retail Point of Sale and Loyalty platform (Oracle Xstore preferred)

Responsibilities

  • Manage day-to-day administration and performance monitoring of Oracle Retail platforms
  • Support and troubleshoot integrations with other enterprise systems
  • Partner with technology providers for support and escalations
  • Ensure performance and security compliance according to IT best practices
  • Participate in cross-departmental partnerships to align technology solutions with business needs
  • Resolve technical issues for the Customer Engagement platform and escalate as needed
  • Execute upgrades and enhancements for marketing technology systems

Benefits

  • Hybrid work schedule with remote work options
  • Opportunity for professional development and training
  • Involvement in cross-functional teams enhancing collaboration
  • Exposure to advanced marketing technology in an evolving field
Full Job Description
Job Description

WORK LOCATION DETAILS

Work Location: Home Office - Coppell, TX

Work Schedule: Hybrid
  • Onsite: Tuesdays, Wednesdays, and Thursdays
  • Work from Home: Mondays and Fridays


JOB SUMMARY

The IT Analyst - Customer Engagement Technology is responsible for supporting the management, optimization, and support of our Oracle Retail platforms, with a focus on the Customer Engagement and Promotions Engine platforms. This role will serve as a key support resource between IT, Marketing and Merchandising, ensuring that marketing technology solutions are reliable, integrated, and aligned with business objectives. This role will report to the Manager of Customer Engagement Technologies in IT-Solution Delivery.

ESSENTIAL FUNCTIONS
  • Perform day-to-day management, administration, and performance monitoring of the Oracle Retail Customer Engagement and Promotions Engine platforms.
  • Support and troubleshoot platform integrations with other enterprise systems (ERP, CRM, POS, Ecommerce).
  • Partner with Oracle support partners and other technology providers, including SLAs and escalations.
  • Ensure performance, and security, adhering to IT best practices and compliance requirements.
  • Responsible for environment configuration changes, health monitoring, and centralized supporting marketing technologies.
  • Effectively participate in partnerships across Merchandising, Marketing and other business units to understand and align on requirements and deliver technology solutions that drive customer engagement and promotional effectiveness.
  • Addresses and resolves technical issues and requests for the Customer Engagement platform. Determines severity and scope of incidents and escalates to higher level teams as appropriate.
  • Ability to support cross-functional IT and Ecommerce teams with supportability for Oracle's Promotion Engine.
  • Monitor and support Enterprise Promotions configurations ensuring effective controls and stackability.
  • Partner with Marketing, Merchandising and Customer Support for configuration and effective issuance of Loyalty Points, Entitlements and Awards.
  • Execute and support upgrades, enhancements, and implementation projects for marketing technology systems.
  • Act as subject matter expert on customer systems, providing guidance and training to business stakeholders.


QUALIFICATIONS
  • Bachelor's degree in Information Systems, Computer Science, or related field, preferred. Equivalent experience considered.
  • 3-4+ years of IT experience.
  • Knowledge of system integrations, APIs, and data workflows.
  • Experience with Oracle APEX including SQL and PL/SQL.
  • Working ability to remain effective under stress and respond to pressure in a manner acceptable to others and the organization.
  • Hands-on experience with Oracle Retail Customer Engagement and Promotions Engine.
  • Familiarity with cloud platforms, databases, and enterprise systems.
  • Retail Point of Sale and Loyalty platform experience (Oracle Xstore preferred).

What Success Looks Like
  • Reliable performance and uptime of Oracle Retail platforms.
  • Smooth execution of marketing campaigns and promotions enabled by technology.
  • Positive feedback from Marketing and business stakeholders on IT support and solutions.


About At Home Stores LLC

At Home Stores LLC Careers

Join the vibrant team at At Home Stores LLC, a leading home decor retailer that offers unparalleled opportunities for career growth and professional development. At Home Stores LLC is renowned for its expansive range of affordable home goods and its commitment to innovation and leadership in the retail industry.

Explore Job Opportunities

At Home Stores LLC is actively hiring and offers a variety of job opportunities that cater to a range of skills and experiences. Whether you're seeking a position in sales, management, or corporate roles, At Home Stores LLC provides a platform to enhance your career.

Experience the Culture and Diversity

The company fosters a culture of inclusivity and diversity, ensuring all team members can thrive. At Home Stores LLC believes in the power of diverse perspectives to drive innovation and growth. The environment is dynamic, supportive, and encourages professional development through diversity training and leadership programs.

Internship Programs

For those starting their careers, At Home Stores LLC offers internship programs that provide real-world experience and a pathway to full-time employment. Interns at At Home Stores LLC gain valuable industry knowledge and skills, working alongside seasoned professionals.

Benefits and Growth

At Home Stores LLC is committed to the growth of its team members, offering competitive benefits and opportunities for advancement. Employees enjoy comprehensive health benefits, retirement plans, and continuous learning opportunities that foster both personal and professional growth.

Join the Team

At Home Stores LLC is looking for passionate, creative, and solution-driven team players. Explore open positions that match your skills and interests in the Jobs section of At Home Stores LLC’s career page. Each position offers a chance to contribute to the company's success while advancing your own career.

Networking and Professional Development

At Home Stores LLC encourages networking and professional development through various platforms and events. Team members have the opportunity to connect with industry leaders and participate in training sessions that enhance their job performance and career trajectory.

Prepare for Your Interview

To join At Home Stores LLC, start by submitting a resume that highlights your relevant experience and skills. Prepare for your interview by researching the company’s values and recent initiatives. Show how you can contribute to the team and help drive the company’s mission forward.

Stay Connected

Keep up to date with the latest from At Home Stores LLC by following the Careers Blog. Gain insights from insiders, and stay informed about new job openings and company news.

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Explore Careers at At Home Stores LLC

With a commitment to employee development, a culture of diversity, and a drive for innovation, At Home Stores LLC is the perfect place to advance your career. Join a team that values leadership and professional growth. Explore job opportunities and embark on your next professional journey with At Home Stores LLC.
Learn more about At Home Stores LLC
Industry
Retail & Consumer Goods
* Ladders Estimates

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