Stellantis

Issue Resolution Engineer

Stellantis • $85K — $110K *
Auburn Hills, MI 48326In-Person
Manufacturing & Automotive
5 - 7 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Electrical, Mechanical, Systems Engineering, or related field.
  • Minimum of 5 years in automotive engineering, issue resolution, validation, or supplier management roles.
  • Proficient experience in working with suppliers on resolving technical issues.
  • Hands-on experience with vehicle testing, data collection, and validation activities.
  • Familiar with automotive systems, embedded software, and vehicle development processes.
  • Excellent communication skills for leading technical dialogues across teams.

Responsibilities

  • Own technical issues from intake to resolution, ensuring timely and effective handling.
  • Manage reports from internal teams and customers; coordinate with suppliers for solutions.
  • Define clear problem statements and confirm root causes for each issue.
  • Drive closure of issues by verifying implemented fixes are documented and effective.
  • Serve as the main technical liaison with suppliers during resolutions.
  • Lead discussions with suppliers to ensure correct root cause analyses and fix strategies.
  • Communicate effectively with internal teams about status updates, risks, and next steps.
  • Conduct hands-on vehicle-level investigations to gather necessary data for issue resolution.

Benefits

  • Collaborative work environment with cross-functional teams.
  • Opportunities for technical leadership and influence.
  • Access to hands-on vehicle testing and evaluation.
  • Involvement in continuous improvement and preventive actions.
  • Support for professional growth and skill enhancement.
Full Job Description
The Issue Resolution Engineer is responsible for managing, coordinating, and driving the resolution of technical issues in the Premium Infotainment team, originating from internal teams or external customers in collaboration with suppliers. This role serves as the primary technical interface with suppliers, ensuring issues are thoroughly investigated, root causes are identified, and corrective actions are defined, implemented, and documented. The Resolution Engineer provides regular updates to internal stakeholders, supports validation activities, and performs hands-on vehicle-level investigations to gather data required for effective resolution.

Key Responsibilities:

  1. Issue Ownership & Resolution:
  • Own assigned issues from intake through closure, ensuring timely and effective resolution.
  • Manage issues reported by internal teams, external customers, and field data, coordinating directly with suppliers.
  • Ensure each issue has a clearly defined problem statement, confirmed root cause, corrective action, and validation plan.
  • Drive issues to closure by confirming fixes are implemented, verified, and documented.


  1. Supplier Management & Technical Leadership:
  • Act as the primary technical point of contact with suppliers for issue resolution activities.
  • Lead technical discussions and reviews with suppliers to ensure alignment on root cause analysis and fix strategy.
  • Ensure suppliers provide clear fix plans, including timelines, software/hardware changes, and target software versions .
  • Challenge and validate supplier analyses to ensure robust and sustainable solutions.


  1. Cross-Functional Communication & Stakeholder Updates:
  • Lead and participate in regular internal meetings to provide status updates, risks, and next steps.
  • Ensure clear communication between suppliers and internal teams, including engineering, validation, quality, and program management.
  • Prepare and deliver concise updates for stakeholders and leadership, including issue status, mitigation plans, and timing.
  • Support escalations when issues are blocked or at risk.


  1. Hands-On Investigation & Validation Support:
  • Perform hands-on vehicle-level investigations to collect logs, measurements, and other data required by suppliers.
  • Support and participate in ride-and-drives, vehicle evaluations, and radio validation activities.
  • Reproduce issues in vehicles when required to support root cause analysis.
  • Collaborate with validation and test teams to confirm fixes resolve the issue without regressions.


  1. Documentation & Knowledge Management:
  • Ensure all issues are accurately documented in the appropriate tracking systems working together with the Issue Management team.
  • Capture root cause, fix details, validation evidence, and lessons learned prior to issue closure.
  • Support continuous improvement by identifying recurring issues and contributing to preventive actions.


Key Competencies:
  • Strong problem-solving and root cause analysis skills.
  • Hands-on, proactive mindset with willingness to work directly on vehicles.
  • Ability to lead and influence suppliers and cross-functional teams without direct authority.
  • Strong organizational and documentation skills.
  • Ability to manage multiple issues simultaneously and drive them to closure.
  • High ownership, accountability, and sense of urgency.


Basic Qualifications:
  • Bachelor's degree in Electrical, Mechanical, Systems Engineering, or related field.
  • A minimum of 5 years of experience in automotive engineering, issue resolution, validation, or supplier management roles.
  • Strong experience working directly with suppliers on technical issue resolution.
  • Hands-on experience with vehicle testing, data collection, and validation activities.
  • Knowledge of automotive systems, embedded software, and vehicle development processes.
  • Strong communication skills with the ability to lead technical discussions across organizations.

About Stellantis

Stellantis is a multinational automotive manufacturer formed in 2021 by the merger of Fiat Chrysler Automobiles and Groupe PSA. The company designs, produces, and sells a wide range of vehicles under various brands, including Alfa Romeo, Chrysler, Citroen, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, and Vauxhall. Stellantis operates in over 130 countries and has 14 brands in its portfolio. The company is committed to sustainable mobility and has set ambitious targets for reducing its carbon footprint and increasing the share of electric vehicles in its sales.
Learn more about Stellantis
Size
400,000 employees
Market Cap
$44.9 billion
Industry
Manufacturing & Automotive
* Ladders Estimates

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