TD Bank

Issue Management Coordinator (US)

TD Bank • $88K — $105K *
US-AnywhereRemote in Mount Laurel, NJ
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required
  • 7+ years of related experience
  • Operational management experience in relevant areas
  • Strong leadership and mentoring skills
  • Excellent problem-solving and communication skills
  • In-depth knowledge of banking rules and policies
  • Ability to develop new policies in response to business changes

Responsibilities

  • Manage departmental unit within Collection/Fraud Operations
  • Lead and mentor supervisors and their teams
  • Establish and oversee operational goals and special projects
  • Research and resolve cross-functional operational issues
  • Monitor progress towards goals and manage communications between units
  • Develop and implement strategic plans for areas of responsibility
  • Ensure compliance with State and Federal regulations

Benefits

  • Opportunities for growth and skill development
  • Supportive work environment fostering innovation
  • Comprehensive training and onboarding programs
  • Access to resources for professional development
  • Collaborative team culture promoting accountability
Full Job Description
Work Location:
Mount Laurel, New Jersey, United States of America

Hours:
40

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Financial Crimes & Fraud Mgmt
Job Description:

The Issue Management Coordinator plays a critical role within Financial Crimes Management, supporting key risk and compliance functions such as fraud prevention, insider threat management, and Know Your Customer (KYC) oversight. This team is responsible for leading and coordinating the remediation of compliance issues when regulatory or legal requirements are not met. By partnering closely with business lines and second-line-of-defense teams, the coordinator drives corrective action plans, ensures accountability, and facilitates the successful return to compliance while minimizing operational and regulatory risk.

Depth & Scope:
  • Responsible for overall Management of a departmental unit within the Collection/Fraud Operations group
  • Manages supervisors with a team of exempt and non-exempt employees
  • Provides leadership, mentoring, and coaching for assigned units often through subordinate supervisory employees
  • Establishes goals and objectives for regular operations and special projects. Develops plans to manage units' operational performance and ensure the achievement of both short and long-term goals and objectives. Oversees completion of goals and objectives and the meeting of deadlines for assigned units
  • Researches and resolves issues that cross several areas of operations and other areas of the company. Delegates tasks and authority to enhance performance of assigned units. Promotes innovation and ingenuity in addressing recurring issues. Empowers subordinate supervisors to delegate authority as appropriate to enhance the overall responsiveness and efficiency of the department
  • Directly monitors progress towards goals and project completion. Manages operational communications between internal and external units to ensure issues are resolved. Develops changes in policy or procedure to improve communications between units
  • Leads and develops staff to exceed goals - provides guidance and exercises authority concerning personnel issues relative to staffing, appraisals/salary recommendations, promotions and terminations
  • Evaluates policies for improvement opportunities. Makes recommendations and assists in implementing any approved changes
  • Participates in bank conversions as they pertain to assigned units. This may include, but is not limited to, assisting in the maintenance of the project plan; ensuring tasks are completed within established guidelines, and assisting in the migration of all functions
  • Ensures effective compliance with all job-relevant State and Federal regulations, including, but not limited to Employee policies, procedures, CRA EEO/AA, as well as all job relevant Risk Management and Corporate standards. Ensures TD Bank maintains satisfactory audits and exams within all areas
  • Develops and implements comprehensive strategic plans and provides leadership and corporate vision for areas of responsibility. Contributes to the development of an overall strategic planning process for the unit and participates in the efforts to ensure achievement of division and corporate objectives
  • Implements changes or reorganization of units to enhance operational performance and create efficiency of operations
  • Assists in setting operational goals and meeting performance standards


Education & Experience:
  • Bachelor's degree required or experience equivalent to a Bachelor's degree
  • 7+ Years of related experience
  • Operational management experience specific to the section of operations managed is required
  • In-depth knowledge of principles, practices, policies, and procedures related to the operational areas managed is required
  • Strong leadership, delegation, coaching, and mentoring skills are required
  • Excellent problem/conflict resolution skills are required
  • Excellent written and verbal communications skills are required
  • In-depth knowledge of relevant banking rules and policies is required
  • The ability to balance competing priorities and make sound decisions within, and outside of, established policy is required
  • The ability to develop new policies and procedures in response to and in anticipation of changes in the business environment is required


Preferred Qualifications:
  • Demonstrated experience managing issues through the full Issue Management Lifecycle, including identification, assessment, remediation, validation, and closure.
  • Strong understanding of Risk and Control Frameworks, including control design, effectiveness assessment, governance, and oversight practices.
  • Proven ability to conduct and lead Root Cause Analyses that identify underlying drivers and support sustainable corrective actions.
  • Excellent cross-functional collaboration skills with the ability to influence stakeholders across business, compliance, risk, operations, audit, legal, and technology teams.
  • Strong analytical and critical thinking capabilities, with the ability to evaluate complex information, identify trends, assess impacts, and develop practical solutions.
  • Experience leading and coordinating projects and strategic initiatives, including planning, execution, stakeholder management, and delivery against timelines.
  • Working knowledge of regulatory expectations, audit processes, and risk management practices within a financial services environment.
  • Ability to translate complex business, operational, or regulatory issues into clear, concise, and executive-ready documentation.
  • Strong data interpretation, reporting, and presentation skills, including the ability to synthesize large data sets into meaningful insights and actionable recommendations.
  • Exceptional written and verbal communication skills, with the ability to tailor messaging for audiences ranging from frontline teams to executive leadership.
  • Demonstrated executive presence, including the ability to confidently facilitate discussions, challenge assumptions constructively, influence outcomes, and present to senior leadership.
  • Strong organizational management skills, including prioritization, workload management, resource coordination, and the ability to manage multiple competing priorities in a fast-paced environment.
  • Proven ability to build relationships, foster collaboration, and drive accountability across diverse stakeholder groups.
  • Self-motivated professional with strong attention to detail, sound judgment, and the ability to operate independently with limited supervision.


Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
  • Domestic Travel - Occasional
  • International Travel - Never
  • Performing sedentary work - Continuous
  • Performing multiple tasks - Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds - Occasional
  • Sitting - Continuous
  • Standing - Occasional
  • Walking - Occasional
  • Moving safely in confined spaces - Occasional
  • Lifting/Carrying (under 25 lbs.) - Occasional
  • Lifting/Carrying (over 25 lbs.) - Never
  • Squatting - Occasional
  • Bending - Occasional
  • Kneeling - Never
  • Crawling - Never
  • Climbing - Never
  • Reaching overhead - Never
  • Reaching forward - Occasional
  • Pushing - Never
  • Pulling - Never
  • Twisting - Never
  • Concentrating for long periods of time - Continuous
  • Applying common sense to deal with problems involving standardized situations - Continuous
  • Reading, writing and comprehending instructions - Continuous
  • Adding, subtracting, multiplying and dividing - Continuous


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

About TD Bank

TD Securities offers a range of advisory and capital market services to its clients. The company's range of services includes research, investment banking, capital markets, and global transaction banking. Research consists of commodity and equity research. Investment banking consists of mergers, acquisitions, industry expertise, and credit origination. Global transaction banking consists of trade finance, cash management, and correspondent banking. TD Securities was founded in 1855 and is based in Ontario.

TD Bank Careers

Join the vibrant team at TD Bank, one of North America's leading financial services organizations, where innovation, leadership, and growth go hand in hand. At TD Bank, we are committed to fostering a culture of diversity and inclusion, making it an ideal place for ambitious professionals to thrive. Work You’ll Do At TD Bank, your professional journey is bolstered by a robust support system. From your first interview to every career milestone, you will find opportunities for growth and leadership. Our team is dedicated to helping you develop the skills necessary for success in the ever-evolving financial sector. TD Bank offers a variety of job opportunities across multiple fields, from customer service to investment banking. Each position at TD Bank is a chance to contribute to our culture of innovation and exceptional client service. Internship Programs Kickstart your career with a TD Bank internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the banking industry. Interns at TD Bank enjoy the unique opportunity to work alongside seasoned professionals, gaining insights that are crucial for future employment. Benefits and Growth TD Bank is deeply committed to the well-being and continuous growth of our team members. We offer competitive benefits packages that cover health, finance, and family care. Our employees enjoy comprehensive health insurance, retirement plans, and generous paid time off, among other perks. Moreover, TD Bank encourages professional development through various training programs, including leadership development and diversity training. These initiatives ensure that our team remains at the forefront of industry standards and best practices. Join Our Team Explore the numerous career paths available at TD Bank and discover how your skills and interests align with our mission. We are actively hiring and continually looking for talented individuals who are passionate about banking and customer service. Networking and Professional Development At TD Bank, we believe in the power of networking and collaboration. Our employees have access to a wide range of networking events, workshops, and seminars that promote career development and professional growth. These platforms not only enhance your professional skills but also expand your industry connections. Stay Connected Keep up to date with the latest at TD Bank Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get the latest news, insider tips, and job opportunities delivered straight to your inbox. Explore job opportunities at TD Bank and be part of a team that values hard work, creativity, and a diverse workplace culture. Your next great career move is just a click away. SEARCH TD BANK JOBS Join us at TD Bank and let your ambition lead you to a rewarding career filled with opportunities to learn, grow, and innovate.
Learn more about TD Bank
Size
90,000 employees
Market Cap
$117.9 billion
Industry
Finance & Insurance
Net Income
-$6.9 million
5 Year Trend
+6.6%
* Ladders Estimates

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