Union Hospital District

IS APPLICATION MANAGER - EPIC-INFORMATION SYSTEMS

Union Hospital District • $95K — $115K *
Terre Haute, IN 47802In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in information technology, computer science, healthcare administration, clinical informatics, business administration, nursing, or related field
  • Master's degree in related field preferred
  • Minimum of five years in healthcare IT or application support
  • At least two years in a leadership or mentoring role
  • Experience with Epic or similar healthcare applications preferred
  • Epic certification or relevant technical/clinical credential preferred
  • Strong communication skills with ability to engage technical and non-technical stakeholders
  • Demonstrated leadership in building and managing high-performance teams

Responsibilities

  • Lead lifecycle management of Epic ancillary applications
  • Collaborate with operational and clinical leaders to optimize workflows
  • Develop and manage analyst teams with clear growth pathways
  • Establish application roadmaps and governance processes
  • Ensure application compliance with healthcare regulations and security standards
  • Act as an escalation point for complex application issues
  • Coordinate with cross-functional teams for project execution
  • Monitor application performance and customer satisfaction
  • Support major organizational events including go-lives and upgrades
  • Maintain current knowledge of healthcare technology trends

Benefits

  • Hybrid working model with required onsite events
  • Opportunities for professional development and certifications
  • Collaborative work environment fostering team growth
  • Support for leadership development and career advancement
  • Engagement in critical healthcare technology projects
  • Participation in healthcare transformation initiatives
Full Job Description
The IS Application Manager-Epic Ancillary plays a key role in providing the highest quality of patient care while the patient is in at Union Health. Union Health is seeking an experienced Epic Ancillary Applications Manager to lead the strategy, support, optimization, and continuous improvement of Epic's ancillary application portfolio. This leader will oversee critical clinical and operational systems supporting Cardiology, OpTime/Anesthesia, Radiology, Oncology, Laboratory, and ancillary service lines, ensuring technology enables exceptional patient care, operational efficiency, and financial performance.
The ideal candidate combines deep Epic expertise with strong leadership capabilities, a passion for healthcare transformation, and the ability to partner across multiple clinical disciplines to drive organizational success.



IS Application Manager-Epic Ancillary Details

Essential Job Duties:
  1. Lead the lifecycle management of assigned applications, including planning, implementation, stabilization, optimization, upgrades, release management, maintenance, and decommissioning.
  2. Partner with operational, clinical, financial, technical, and executive leaders to understand business needs, improve workflows, increase efficiency, strengthen adoption, and advance organizational outcomes.
  3. Manage and develop analyst teams by setting expectations, assigning work, balancing workload, coaching staff, supporting certification or skill development, providing feedback, and creating growth pathways for analysts.
  4. Establish and manage application roadmaps, priorities, governance processes, change control, testing expectations, issue escalation, and communication plans.
  5. Ensure supported applications are reliable, secure, compliant, and aligned with healthcare regulations, organizational policies, data privacy requirements, and information security standards.
  6. Serve as an escalation point for complex application, workflow, integration, vendor, operational, and production support issues.
  7. Coordinate cross-functional work with project managers, infrastructure, integration, analytics, training, security, compliance, vendors, operational leaders, and other application teams.
  8. Monitor application performance, support metrics, service levels, risks, resource needs, customer satisfaction, and opportunities for continuous improvement.
  9. Lead or support major organizational events, including go-lives, command center support, integrated testing, operational readiness activities, upgrades, downtimes, disaster recovery exercises, and executive or operational review sessions.
  10. Maintain current knowledge of healthcare technology trends, application capabilities, industry standards, regulatory requirements, and operational best practices relevant to assigned applications.
  11. Participate in an on-call support rotation as required to ensure timely response, escalation, and assistance resolution and communication of critical application, workflow, and production support issues outside of standard business hours for the systems.
  12. This is a hybrid position with designated required onsite events. Onsite presence may be required for go-lives, command center support, major testing events, operational readiness activities, leadership meetings, team development sessions, critical issue resolution, and other organization-designated events.

Qualifications:
  • Bachelor's degree in information technology, computer science, healthcare administration, clinical informatics, business administration, nursing, or a related field required; equivalent experience may be considered based on organizational policy.
  • Master's degree in a related field preferred.
  • Minimum of five years of progressive experience in healthcare IT, enterprise application support, clinical/business systems, or application management preferred.
  • Minimum of two years of leadership, team lead, supervisory, project leadership, or analyst mentoring experience preferred.
  • Experience supporting Epic, Workday, ERP, clinical, revenue cycle, integration, or business applications preferred based on assigned portfolio.
  • Epic certification, Workday training, application-specific certification, or other relevant technical/clinical credential preferred or required based on the assigned role.
  • Demonstrated ability to partner with operational leaders, translate workflow needs into system solutions, manage competing priorities, and communicate effectively with technical and non-technical audiences.
  • Strong leadership skills with experience coaching staff, building team capability, managing performance, supporting accountability, and fostering a collaborative and respectful work environment.


Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role.
We encourage candidates to inquire further and engage in direct communication with Union Health for comprehensive salary details.

About Union Hospital District

Union Hospital District is a healthcare provider that offers a range of medical services to patients in Lakeview, Oregon and the surrounding areas. The hospital provides emergency care, diagnostic imaging, laboratory services, and other medical treatments. Union Hospital District is committed to providing high-quality care to its patients and improving the health of the community. The hospital was founded in 1953 and is located in Lakeview, Oregon.
Learn more about Union Hospital District
Size
200 employees
Industry
Healthcare
Founded
1892
* Ladders Estimates

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