This position is open in our Dallas, Raleigh, and New York offices. Visa sponsorship will not be offered at this time.
An Investor Services Manager will be required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a supervisor and manger. Every Investor Services team members will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the supervisor and manager within the team.
- Managing a team of supervisors and administrators responsible for providing the full suite of investor services to the clients assigned to that team.
- The team will be responsible for processing investor transactions in client funds, including investor due diligence to satisfy applicable AML/KYC requirements
- Preparation, review and distribution of all investor reporting, including monthly account statements, transaction confirmations and performance reports.
- Reconciling fund bank accounts on a daily basis, and processing applicable money movements from such accounts as authorised by the client.
- Managing external client relationships and internally establishing effective working relationships with other departments within the company.
- Ensuring all client communication is accurate and timely and consistent with applicable service level agreements
- Assisting with the initialization and transitioning of new clients, including document review and bank account opening.
- Participating in presentations to new clients, as requested.
- Responding to ad hoc client and investor queries
Qualifications:
- Accounting, Finance, Legal or Business Degree. Min. 3.0 GPA
- Strong verbal and written communication skills
- Strong analytical and problem-solving skills
- Ability to work effectively both within a team structure and individually.
- Strong inter-personal skills
- Good initiative tempered with identifying when escalation is required.
- Strong systems, product and process knowledge
- Reliable and Dependable
- Approachable
The salary range for this role is $130,000- $140,000. Specific salary will be determined based on education, experience, and skill set of the individual selected for this position.
