Dollar General Corporation

Internal Communications Senior Manager

Dollar General Corporation • $85K — $100K *
Goodlettsville, TN 37072In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in journalism, strategic communications, public relations, or a related field
  • 4-6 years of relevant work experience
  • Ability to engage and build effective professional networks
  • Strong verbal and written communication skills
  • Proficient in AP Style and knowledge of media monitoring databases
  • Excellent organizational skills and ability to manage multiple tasks
  • Understanding of communication strategies tailored for retail and supply chain environments

Responsibilities

  • Develop and enhance employee communication vehicles for engagement and inclusion
  • Create and manage content for various internal communication platforms
  • Foster partner relationships to optimize communication efficiency
  • Draft executive communications and organizational announcements
  • Measure the effectiveness of communication strategies and suggest improvements
  • Manage editorial calendar aligning with business goals and messaging
  • Research internal communication trends and issues

Benefits

  • Opportunities for professional development and growth
  • Collaborative workplace culture
  • Access to various employee engagement platforms
  • Flexible work arrangement options
  • Support for work-life balance
Full Job Description
General Summary:

The internal communications senior manager creates content for all internal communications vehicles to ensure alignment and consistency of message, utilizing current and emerging technologies, while protecting Dollar General's brand messaging and culture. This role partners closely with business unit leaders across the organization to understand strategic priorities, translate complex initiatives into clear employee communications and ensure communications support business objectives. The internal communication senior manager will be responsible for ensuring all internal communication goals and strategies are met and help maintain a favorable image of our mission, Serving Others. This individual represents the organization and a serves as a model of our culture.

Duties & Responsibilities:
  • Develop and evolve effective and efficient communication vehicles to foster inclusion and employee engagement through DGme (intranet):
    • Content creation and distribution of all operational employee communication campaigns to enhance employee education, loyalty, and recognition
    • Advocate for enhanced employee engagement and communications platforms in support of the business goals for retention, engagement and education
    • Develop analytic measurements to gauge and calibrate the effectiveness of communication and messaging
    • Strategize with other support partners to enable appropriate use of the platform
    • Ensure legal compliance and monitor content in accordance with legal guidance
  • Research and create content and oversee creative asset design for employee communication platforms including: DGme, Town Hall presentations, memos, posters, flyers, brochures and handouts:
    • Oversee, manage and monitor day-to-day operations of employee communication platforms (e.g., DGme/Workvivo, Microsoft Amplify, etc.) to ensure consistency in message and branding
    • Develop and implement integrated internal communications and executive thought leadership programs to increase brand awareness, drive platform adoption, enhance reach/visibility and drive alignment with executive vision and priorities
    • Foster and maintain partner relationships to forecast recurring communications leveraging key learnings to optimize efficiency and drive audience engagement
  • Other Duties, as assigned
    • Help establish, document, maintain and govern communication SOPs, editorial standards, playbooks, templates and toolkits that drive consistent, accurate and timely communications and support communication excellence.
    • With direction, draft executive communication talking points, organizational announcements, e-newsletters, editorials and other employee media collateral
    • Execute communication campaign plans from concept to execution
    • Manage channel editorial calendar and ensure alignment with business unit and holistic organizational goals, strategic priorities and messaging
    • Research and develop briefs on emerging internal communication issues/crisis as directed.
    • Lead communication intake, prioritization, approval and review processes, ensuring appropriate stakeholder engagement and executive alignment.
    • Partner with business unit leaders to create scalable communication processes that support organizational goals and change initiatives.
    • Measure communication effectiveness and compliance with established standards, providing recommendations for continuous improvement.

Qualifications

Knowledge, Skills, & Abilities:
  • Ability to engage others, develop and maintain effective networks, promote a positive image
  • Excellent verbal communication and writing skills
  • Strong organizational and time management skills
  • Problem solver and collaborative team player
  • Ability to coach, educate and provide direction of internal communication processes and procedures
  • Knowledge of media monitoring databases, services and reporting
  • Proficient in Associate Press Style
  • Self-directed, multi-tasker with attention to details
  • Understanding of and/or experience communicating with retail and supply chain audience across expansive company footprint

Work Experience &/or Education:
  • Bachelor's degree in journalism, strategic communications, public relations or related field is required.
  • 4-6 years' work experience.

About Dollar General Corporation

Dollar General is a small-box discount retailer that makes shopping for everyday needs simpler and hassle-free. They make shopping for everyday needs simpler and hassle-free by offering a carefully edited assortment of the most popular brands at low everyday prices in small, convenient locations. Dollar General ranks among the largest retailers of top-quality brands made by America's most-trusted manufacturers, such as Procter & Gamble, Kimberly Clark, Unilever, Kellogg's, General Mills and Nabisco.

Dollar General Corporation Careers

Join the vibrant team at Dollar General Corporation, a leader in cost-effective retailing, and propel your career forward in an environment ripe with opportunities for growth and innovation. As one of the largest discount retailers in the United States, we offer a range of job opportunities designed to help you harness your potential and cultivate your professional skills.

Work You’ll Do

At Dollar General Corporation, we are committed to enhancing our team's capabilities through continuous leadership development, diversity training, and ample growth opportunities. Whether you're seeking a position in management, sales, logistics, or corporate support, our expansive network ensures a fit for your skills and ambitions.

Innovate and Lead

Embrace the chance to work on industry-leading projects that redefine retail standards. Our culture thrives on innovation and leadership, encouraging each team member to contribute unique ideas that drive company success. Dollar General is where your initiative and creativity can pave the way for significant advancements in both your career and our company’s footprint.

Join Our Inclusive Team

Diversity and inclusion are at the core of our employment philosophy. At Dollar General Corporation, we believe in giving everyone a voice and fostering an inclusive culture where you can thrive. Our team is a mosaic of diverse backgrounds and perspectives, making us stronger and more innovative.

Professional Growth and Development

Advance your career with Dollar General’s commitment to professional development. We offer a variety of training programs and leadership workshops to help you hone your skills and prepare for future challenges. From internships for emerging talents to leadership roles for seasoned professionals, Dollar General nurtures your career at every level.

Benefits and Perks

Choosing a career at Dollar General Corporation means more than just a job. We provide competitive benefits to support both your professional and personal life, including health insurance, retirement plans, and employee discounts. Moreover, our commitment to work-life balance is designed to ensure you succeed without sacrificing your well-being.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of positions available at Dollar General Corporation. From in-store hiring to corporate positions, each role offers a chance to be part of a team committed to reshaping the retail landscape.

How to Apply

Start by visiting our Careers page to browse the current openings. Tailor your resume to highlight relevant experience and skills that align with the job description. Prepare for your interview with insights into Dollar General’s culture and values, and stand out as a knowledgeable and motivated candidate.

Stay Connected

Don’t miss out on future job alerts, company news, and professional tips that can aid your career journey. Join our network, engage with us through our careers blog, and connect with Dollar General on various networking platforms to stay informed and ahead in your career.

Join Dollar General Corporation Today

Embark on a rewarding career path at Dollar General Corporation where your growth is our priority. Be part of a company that values innovation, leadership, and a diverse workforce. Your future awaits at Dollar General, where we’re not just building stores, we’re building careers.

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Learn more about Dollar General Corporation
Size
163,000 employees
Market Cap
$54.8 billion
Industry
Retail & Consumer Goods
Net Income
$2.5 billion
Founded
1939
5 Year Trend
+9.3%
Revenue
$32.4 billion
NASDAQ
DG
* Ladders Estimates

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