OverviewThe Internal Communications and Change Specialist is a high-output role focused on content creation and tactical deployment using next-gen tools. You will balance traditional communication strategies with the integration of modern technology to drive employee engagement and organizational alignment.
Duties & Responsibilities- Drive the execution of comprehensive strategic communications and change plans. Act as an in-house communications consultant to internal clients on all methods, processes, messaging, budgeting, and effectiveness.
- Support the oversight and implementation of AI agents specifically designed to handle BAU (Business As Usual) tasks, ensuring efficiency in routine communications and automated workflows, for example persona based AI agents to help us write communications more consistently.
- Work with the communications team and business partners to develop business-specific tactics and supporting communication plans (including audience, vehicles, dates, senders, etc.) that are appropriately aligned with the company's vision, business unit priorities, and audience needs.
- Develop, write, edit, and design a wide range of internal communication assets and vehicles-including intranet articles, emails, executive messaging, print, video, webcasting, and podcasts-ensuring seamless management across both traditional and digital platforms.
- Manage and contribute content to the enterprise-wide editorial/communications calendar. Ensure timely production and distribution of all materials ,including strong partnership with internal resources who creates weekly internal newsletters.
- Bring external awards and recognition to life internally while identifying key internal stories to share with external audiences.
- Keep business partners updated on key initiatives and progress against goals. Provide support for internal meetings, events, and community relations activities.
- Ensure all internal messages are inclusive and representative of a diverse workforce.
- Redesign internal communications process and management of editorial calendar to be more efficient.
Candidate RequirementsEducation- Bachelor's degree in journalism, communications, organizational change, marketing, or related field OR equivalent years of experience. Equivalent years of experience are defined as one year of applicable professional experience for each year of college requested.
Experience- Minimum 2 years of experience in internal communications, corporate communications, or digital marketing.
- Proven experience or a strong aptitude for working with Generative AI (LLMs) and workflow automation tools (e.g., Gemini, ChatGPT, Jasper, Zapier, or proprietary AI agents).
- Proficiency in AI-assisted copywriting, AI-assisted content creation, and channel management.
- Advanced proficiency in data visualization tools. Certification in data analysis or business intelligence preferred.
- Strong knowledge of communications tools like Mailchimp, Google Templates, ContactMonkey, Workshop, Poppulo and strong knowledge of Google Sheets and data analysis / manipulation to support distribution lists
- Portfolio of successful communications campaigns (e.g. newsletters, social media posts, podcasts, SMS strategy).
Skills & Competencies- Professional Expertise: Applies knowledge and skills to handle moderate complexity tasks; knowledge of industry best practices and regulatory standards.
- Innovation: Finds new and innovative ways to engage the frontline workforce to drive adoption of internal programs and initiatives.
- Independence: Completes projects with general supervision; tracks milestones and deliverables.
- Problem-Solving: Analyzes challenges within defined guidelines to recommend actions; ability to generate reports and interpret data for decision making.
- Interpersonal Skills: Builds rapport and guides entry-level professionals or support staff.
- Quality Focus: Consistently delivers high-quality results.
- Impact Assessment: Analyze the scope of change, assess change readiness, and identify potential risks or areas of resistance.
Physical Demands and Working ConditionsThe physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
- Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Sitting for long periods of time while using office equipment such as computers, phones and etc.
- Performing repetitive motions involving the wrists, hands, and fingers, such as typing, picking, and pinching, within your regular work environment.
- Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Incumbent is required to have:
- Near-range visual acuity for detailed tasks and ability to perform activities with precision such as analyzing data, viewing computer screens or reading extensively.
Incumbent will be subject to:
- Inside working conditions: The change of building environment such as with or without air conditioning and heating.
Base Pay RangeYearly: $70,700.00 - $92,000.00
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
