Schedule:

Full time

Shift:

Day (United States of America)

Address:

900 HOPE WAY

City:

ALTAMONTE SPRINGS

State:

Florida

Postal Code:

32714

Job Description:

Responsible for maintaining clinical and business systems to support patient care delivery. This position analyzes business problems and recommends solutions that align with organizational goals. This role collaborates with clinicians and end users to design, build, test, train, implement, evaluate, and maintain Epic and other associated systems. In addition, this position coordinates with physicians and end users to document workflows, perform gap analysis, and develop future workflows during new implementations. Additionally, this role requires effective communication with hospital leadership, clinicians, physicians, and ancillary department staff. Responsibilities for this role include system maintenance, problem analysis, solution recommendation, workflow documentation, and effective communication.

• Actively participates in project, team, departmental, and other meetings, reporting status updates, accomplishments, tasks, and barriers to the manager.
• Designs, builds, and configures within assigned Epic system modules and supporting third-party applications.
• Develops and maintains collaborative relationships with all stakeholders, capturing business and technical requirements.
• Assesses workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to new solutions or functionality.
• Develops test scripts and materials for end-to-end workflow testing, performs unit, system, and integration testing, and documents outcomes.
• Remains current on industry trends and vendor/application/system updates, ensuring software modifications/upgrades work according to Epic specifications.
• Follows departmental standards for software configuration control, quality assurance, and version releases, providing documentation and training on system upgrades and new releases.
• Troubleshoots issues or system deficiencies, initiates escalation procedures, and provides recommendations for resolution.
• Participates in multiple cross-functional projects, utilizing project planning and coordination procedures, tools, and lean methodologies.
• Provides guidance and acts as a resource for other analysts, project managers, and consultants.
• Provides on-call support in a 24/7 production systems environment, acting as the primary support contact for the application's end-users.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Advanced knowledge of Microsoft suite of products [Required]
• EMR application/implementation experience [Required]
• Demonstrated creative problem-solving approach and strong analytical skills [Required]
• Must have strong written and verbal communication skills [Required]
• Work with minimal guidance [Required]
• Rapid learner [Required]
• Knowledge of clinical/technical workflow [Preferred]

Education:

• Associate [Required]
• Bachelor's [Preferred]

Field of Study:

• Associate's in Information Technology, Computer Science, Business Administration, Healthcare, or a related field

Work Experience:

• 3+ years of information technology, healthcare, or professional experience [Required]
• 5+ in clinical or technical work [Preferred]

Additional Information:
An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:

• Associates degree AND 3+ years of experience OR
• High School Grad or Equiv AND 5+ years of relevant experience.

Licenses and Certifications:

• EPIC Healthy Planet Certification [Required]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$66,830.40 - $124,300.80

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.