The Intelligent Solutions Product Strategy team defines adoption strategy for cutting-edge business transformation technologies across JPMorganChase, spanning three domains: Business Process & Decision Management, Intelligent Automation, and Workflow Automation. We are driving the firm's evolution from rules-based automation to AI-enhanced capabilities that automate complex business processes and decisions. In this role, you'll operate at the intersection of strategy, technology, and change management—partnering with executive stakeholders, business transformation leaders, and technology product owners to evaluate emerging capabilities, design adoption frameworks, and accelerate value realization. If you're energized by the opportunity to shape how a global institution harnesses automation and AI to transform its business operations, this is your platform to drive impact.

As an Intelligent Solutions Product Strategy Associate within the Chief Administrative Office (CAO), you will define and drive the enterprise-wide strategy and adoption of business transformation technologies within and across the three domains of Intelligent Automation, Business Process & Decision Management, and Workflow Automation. Your work will span evaluating next-generation AI-enabled capabilities including agentic automation, coordinating proof-of-concept initiatives with internal and external technology partners, define the learning and enablement plan to optimize adoption, and developing executive communications that articulate strategic value and present a cohesive firmwide strategy. This role offers exposure to 10+ platforms (vendor and internally developed), collaboration with senior business leaders across all LOBs and Corporate Functions, and the opportunity to influence how the firm deploys AI-driven solutions.

Job Responsibilities

• Develop a deep understanding of business transformation technologies spanning process insights (mining, modeling), intelligent automation (robotics, document processing, data transformation, data visualization / business intelligence), and workflow orchestration, and their applications to financial services operations, controls, and customer experience

• Design and execute strategic initiatives to accelerate adoption of business transformation technologies across multiple business lines, including proof-of-concept evaluations of emerging AI capabilities such as agentic automation and AI-enhanced development tools

• Produce executive-level communications including strategic presentations, product updates, and thought leadership content that articulate business value and drive senior stakeholder engagement

• Coordinate cross-functional alignment with internal technology product teams and external vendors to evaluate platform roadmaps, influence feature prioritization, and integrate new capabilities into the firm's technology stack

• Lead firmwide learning and enablement programs including executive conferences, practitioner forums, certification pathways, and hands-on training to build organizational capability across business transformation technologies and AI