Integration Wave ManagerPosition Overview:The Integration Wave Manager serves as the Wave Leader responsible for executing and delivering multiple concurrent agency integrations within an assigned implementation wave. This role owns day-to-day wave execution, drives accountability across cross-functional workstreams, and ensures integrations are delivered on time, within scope, and aligned to organizational standards. Working closely with cross-functional workstreams, agency leadership, and executive stakeholders, the Integration Wave Manager leads execution from planning through go-live and stabilization, manages dependencies and risks, resolves issues, and ensures a consistent implementation experience across the wave.
Key Responsibilities:- Serve as the Wave Leader accountable for planning, execution, and successful delivery of multiple agency integrations within an assigned implementation wave for Property & Casualty and Employee Benefits implementations.
- Develop and manage wave project schedules, critical paths, milestones, dependencies, and implementation timelines.
- Drive execution discipline across workstreams by clarifying priorities, tracking commitments, managing handoffs, and holding owners accountable for delivery.
- Monitor risks, issues, resource capacity, and project performance, driving timely resolution and escalation when needed.
- Partner with agency leadership, business stakeholders, and vendors to ensure alignment, readiness, and successful outcomes.
- Ensure alignment between business objectives, project scope, and stage-gate compliance across the wave.
- Foster strong partnerships with internal stakeholders to ensure successful and consistent integration delivery.
- Identify opportunities to improve implementation processes, delivery efficiency, and client experience.
Qualifications:- Bachelor's degree in Business Administration, Project Management, Organizational Leadership, or a related field preferred.
- Minimum of 8 years of experience leading complex implementation, integration, or transformation programs involving Property & Casualty and/or Employee Benefits operations.
- Strong understanding of insurance agency operations, acquisition integration, operational workflows, and change management.
- Proven ability to develop and execute large-scale, enterprise implementation plans while managing multiple priorities, timelines, risks, and stakeholders across geographically dispersed teams.
- Demonstrated success leading cross-functional teams in a fast-paced, deadline-driven enterprise environment.
- Experience partnering with agency leadership, business stakeholders, vendors, and operational teams to drive successful implementation outcomes and organizational adoption.
- Exceptional project/program management, organizational, communication, facilitation, and relationship-building skills, with the ability to influence stakeholders at all levels of the organization.
- Strong presentation and facilitation skills with experience delivering executive-level presentations and implementation updates to large audiences.
- Expertise in project management and collaboration tools, i.e., Smartsheet, Microsoft 365, or similar platforms.
- Hands-on experience with Applied Epic, including enterprise software implementations, integrations, data conversions, or optimization initiatives.
- Willingness and ability to travel approximately 25-50%.
- Ability to pass a criminal background check, as permitted by law.
Remote Work Environment: Preference given to candidates in Eastern or Central U.S. time zones
Salary Transparency Statement: In accordance with state and local pay transparency laws, we will provide the applicable salary range upon request to candidates who reside in jurisdictions where such disclosure is required.
Benefits:- Competitive Salary
- Health Insurance Plans (PPO, HSA, Copay Options)
- Dental Insurance
- Vision Insurance
- Company Paid Disability Insurance
- Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
- 401(k) with Safe Harbor Match
- Paid Time Off
- Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.
