Integration Specialist (IS) - Upstate NY

Department: Sales

Employment Type: Full Time

Location: US-New York-Field based

Compensation: $90,000 / year

Description

As an Integration Specialist, you will drive the adoption, implementation, and integration of Align's digital platform within targeted dental and orthodontic practices. Your primary goal is to accelerate practice growth and improve efficiencies by optimizing workflows, increasing scanner utilization, and enhancing patient education and case acceptance. You will leverage your clinical expertise and comprehensive knowledge of dental and orthodontic workflows to enable full digital adoption and integration of iTero systems and Align solutions.

Key Responsibilities

• Perform thorough "current state" assessments of practices to understand business needs.
• Develop customized, prioritized account-level goals and work paths to achieve full digital adoption.
• Guide practices through optimization of iTero workflows and integration of Invisalign and restorative scanning into routine patient care.
• Assist with integrating new product launches into office workflows.
• Deliver clinical training and presentations to doctors, staff, and internal audiences.
• Provide technical assistance on software usage, troubleshooting, and workflow refinement.
• Act as a clinical mentor for best practices in digital adoption and integration.
• Foster positive, consultative relationships with doctors and practice teams.
• Collaborate with sales and commercial support functions to prioritize opportunities and drive growth.
• Inspire practices to modernize and grow through increased scanner utilization and patient
• Utilize data to monitor progress, identify KPIs, and drive decision-making.
• Diagnose positive and negative results and lead corrective actions.
• Stay active with dental and orthodontic organizations to remain informed on trends impacting practices and patients.
• Manage travel, expenses, and resources efficiently within company guidelines.
• Orchestrate internal resources to optimize customer experience and promote Align/iTero solutions.

Skills, Knowledge & Expertise

• Bachelor's degree or equivalent experience required.
• Clinical degree in dentistry (RDH, RDA, EF, CDA, etc.) and/or orthodontic office management experience preferred.
• 3-5+ years of relevant experience in dental, orthodontic, or related health industry.
• Strong interpersonal and relationship-building skills.
• Excellent communication and presentation abilities.
• Strategic thinking, troubleshooting, and problem-solving skills.
• High customer-service standards and adaptability.
• Proficiency in Windows OS, Microsoft Office, and CRM tools (e.g., SFDC).
• Valid driver's license.
• Ability to travel up to 40%; occasional nights and weekends for in-market events.

Job Benefits

If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate's pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.

For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.

Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.

General Description of All Benefits

We are pleased to provide a general description of the benefits Align offers to full-time employees in this position.

Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees:

• Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment
• Back-up Child/Elder Care and access to a caregiving concierge
• Family Forming Benefits - Available to Employees, and their spouse or domestic partner, covered under one of Align's health plans
• Breast Milk Delivery and Lactation Support Services
• Employee Assistance Program
• Hinge Health Virtual Physical Therapy - Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan

Employee benefits. Align offers its employees:

• Short-term and long-term disability insurance in accordance with those plans.
• Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans.
• Flexible Spending Accounts- Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan.
• 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years - 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options.
• Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible).
• Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure.
• Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours.
• 11 Company-designated paid holidays throughout the year.
• If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
• Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase.

To the extent applicable state or local law offers more generous benefits, Align complies with any such law.