Your Impact on our MissionZocdoc's most important asset is our people. As an Integration Health Engineer, you'll play a meaningful role in making sure Zocdoc's core technology and data flows are stable, performant, and reliable. You will be the proactive guardian of our system integrations, ensuring seamless connectivity between various applications and third-party services. Your expertise will be vital to maintaining the high availability of our systems, which is critical to Zocdoc's mission of delivering a better healthcare experience.
You'll enjoy this role if you are...- Personally motivated by solving complex, real-time technical puzzles.
- Autonomous, urgent, and creative. You genuinely love diagnosing system failures and searching for solutions that are complete, not just the obvious band-aid.
- Highly detail-oriented and meticulous about system reliability and performance.
- Passionate about maintaining the highest standards of data flow and system connectivity.
- A proactive problem-solver who anticipates and resolves issues before they impact the business.
- The kind of person who thrives on cross-functional collaboration with engineering and operations teams.
- Serious about your work, but not about yourself. Let's face it - the way things are going, you kind of need a sense of humor.
Your day to day is...- Full ownership of the continuous monitoring and health checks of system integrations.
- Troubleshooting and resolving real-time integration errors, API failures, and data flow disruptions.*
- Building and fostering relationships with Account, DevOps, and IT teams to coordinate fixes and improvements.
- Analyzing logs and alerts to determine the root cause of system failures and documenting resolutions.
- Optimizing existing integrations for efficiency and enhanced performance.
- Working with cutting edge GenAI tools and technology.
You'll be successful in this role if you have...- An unrelenting desire to build more equitable, inclusive and diverse workplaces. You view this role as an opportunity to create positive change
- Meaningful (2+ years) experience in system integration health, API monitoring, and network troubleshooting
- The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
- Proficiency in scripting/query languages like SQL, Python, PowerShell, or Bash for log analysis and automation.
- A compassionate but consultative, and confident approach when collaborating on technical issues with cross-functional teams.
- A fundamental understanding of API integrations, system operations, and incident management best practices.
- Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
- Experience with industry-standard monitoring tools such as Splunk, Datadog, or Prometheus.
- Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
- Humility. You believe in treating all people with dignity and respect, regardless of title or tenure
Benefits- Flexible work environment
- Competitive PTO
- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
NYC Base Salary Range
$30.16-$48.42 USD
