Salary: $71,586.00 - $100,000.00 Annually
Location : Indianapolis, IN
Job Type: Full-Time
Job Number:Division: Information Technology
Section: Information Technology
Opening Date: 08/21/2026
FLSA: Determined by Position
DescriptionThe Integration Analyst unifies frontline IT support with Salesforce platform enhancements to streamline processes and improve service delivery.
Examples of Duties - Configure and enhance Salesforce features aligned to business requirements.
- Contribute to CI/CD practices and support release stability.
- Design, implement, and support integrations and automations between enterprise systems.
- Translate requirements into technical solutions.
- Collaborate with help desk teams to triage issues and improve documentation.
- Produce documentation and maintain accurate change records.
- Monitor dashboards and metrics to drive improvements.
Typical Skills and Qualifications Minimum Qualifications- 10+ years of experience across IT support, automation, and software development.
- Experience with Salesforce administration or development.
- Understanding of integrations, REST/SOAP APIs, and release management.
- Experience working with ServiceNow.
- Excellent troubleshooting and communication skills.
Preferred Qualifications- Salesforce Administrator or Platform App Builder certification.
- ServiceNow CSA or ITIL Foundation certification.
- CI/CD pipeline experience with Git.
- Scripting experience such as Python or PowerShell.
Core Competencies- Customer service and communication skills.
- Process discipline and documentation accuracy.
- Problem-solving and root-cause analysis.
- Continuous improvement mindset.
- Attention to detail.
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Four (4) medical plan options (including RX coverage) and vision/dental coverages
- Wellness program - earn back dollars in the form of gift cards
- Health savings account (includes bi-weekly state contribution)
- Deferred compensation account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- Group life insurance
- Employee assistance program that allows for covered behavioral health visits
- Paid vacation, personal and sick time off
- Competitive leave policies covering a variety of employee needs.
- 12 paid holidays, 14 on election years
- New Parent Leave
- Qualified employer for the Public Service Loan Forgiveness Program
- Free 24/7 permit parking at an Indiana Government Center surface lot or parking garage
More information on State of Indiana Benefits can be found at
