Comerica Incorporated

Instutional Trust Relationship Manager

Comerica Incorporated • $80K — $120K *
Charlotte, NC 28269In-Person
Finance & Insurance
5 - 7 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • 5+ years in relationship management or similar role
  • Strong understanding of fiduciary and regulatory standards
  • Proven ability to manage complex client relationships
  • Excellent communication and presentation skills
  • Experience in cross-selling financial products/services
  • Ability to work collaboratively with internal teams and clients
  • Bachelor's degree in finance, business, or relevant field

Responsibilities

  • Review client business scenarios to discover growth opportunities
  • Conduct business presentations for clients and industry professionals
  • Schedule and lead client calls and annual reviews
  • Manage complex and politically sensitive client relationships
  • Collaborate with internal teams for timely account processing
  • Deliver high-quality customer service to enhance client retention
  • Oversee the new account opening process and documentation
  • Monitor management reports and ensure adherence to procedures
  • Ensure accurate invoicing and timely collection of fees
  • Refer clients to appropriate departments for additional services
  • Participate in special projects to improve efficiency and quality

Benefits

  • Comprehensive health and wellness plans
  • Retirement savings plan with employer match
  • Professional development opportunities
  • Flexible work arrangement options
  • Employee assistance programs
Full Job Description
Institutional Trust Senior Relationship Manager
The Senior Relationship Manager role will oversee the administration of all assigned client relationships including the delivery of high-quality products/services, conducting productive client/prospect meetings, obtaining complete and accurate account documentation, and ensuring profitability of all assigned relationships.

Position Responsibilities:
  • Review existing and potential client business scenarios to identify new business development and cross selling opportunities for more complex relationships. Assist in the preparation of RFP responses.
  • Conduct new business presentations to clients, prospects, and industry professionals in accordance with established programs and procedures. Contribute to department annual new business goal.
  • Interact with Unit Manager and schedule and conduct client calls/annual reviews in accordance with established programs and procedures.
  • Effectively handle more challenging client relationships which may have greater complexity or be more politically sensitive.
  • Work closely with Team Leaders, Trust Analysts, and other internal colleagues to ensure that all account activities are processed in a timely and accurate manner.
  • Ensure that staff and self-provide the highest level of quality customer service and that client retention goals are achieved or exceeded.
  • Oversee the new account opening process to ensure document files contain all required legal documentation and that trust accounts are properly coded on the Trust Accounting System in accordance with departmental policies and procedures.
  • Monitor and ensure that all management and exception reports are updated in accordance with established procedures.
  • Understand and adhere to all department policies/procedures, as well as fiduciary/regulatory issues and requirements to minimize Bank and client risks.
  • Ensure that fees for all assigned client relationships are accurately invoiced, receivables monitored and that fees are collected in a timely manner to assist in meeting departmental revenue objectives.
  • Refer clients and prospects to other departments to assist them in meeting their specific needs while helping the Bank simultaneously achieve its revenue goals.
  • Participate in special projects or team assignments to improve efficiencies, achieve greater quality standards, and enhance service levels within the department and throughout the Bank.

About Comerica Incorporated

Comerica Incorporated is a financial services company that provides banking, investment, and wealth management services to individuals, businesses, and institutions. The company was founded in 1849 and is headquartered in Dallas, Texas. Comerica operates in several states, including Texas, Michigan, California, and Arizona. The company offers a range of financial products and services, including checking and savings accounts, loans, credit cards, and investment management. Comerica is committed to corporate social responsibility and has implemented sustainable practices in its operations.
Learn more about Comerica Incorporated
Size
7,223 employees
Market Cap
$8.6 billion
Industry
Finance & Insurance
Net Income
$474 million
Founded
1849
5 Year Trend
-0.1%
NASDAQ
CMA
* Ladders Estimates

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