Position Description:
Hybrid Position 4 days a week onsite Training and Development Designer - AI Enablement Role Overview: The Training and Development Designer will lead the design, development, and delivery of enterprise-scale learning experiences that build AI fluency, accelerate adoption of Microsoft 365 Copilot, and help employees apply approved AI tools responsibly in daily work. This role requires a strategic learning and organizational change leader who can translate complex technology into practical, role-based training; anticipate adoption barriers; influence behavior change; and support a global workforce of 150,000+ employees through sustained transition. The role will also facilitate engaging learning sessions for individual teams, leaders, champions, and specialized user groups while connecting training to broader change plans, communications, readiness activities, and adoption outcomes. Core Competencies: 3 Enterprise learning and change strategy: Designs scalable learning and adoption approaches that meet the needs of a large, distributed workforce. 3 AI fluency: Understands how Microsoft Copilot and other AI tools can improve productivity, collaboration, creativity, and decision-making. 3 Audience-centered design: Adapts content for different personas, skill levels, regions, job functions, business scenarios, and change readiness needs. 3 Practical facilitation: Creates hands-on learning experiences that help employees apply AI tools to real work and build confidence through repeated practice. 3 Change leadership: Anticipates adoption barriers, supports leaders and champions as visible advocates, and designs reinforcement tactics that help new ways of working stick. 3 Responsible enablement: Reinforces safe, secure, ethical, and policy-aligned use of AI tools. 3 Measurement mindset: Uses adoption data, readiness signals, behavior indicators, and learner feedback to show value and improve outcomes over time. Success Measures: 3 Enterprise learning curriculum is clearly mapped to target audiences, personas, use cases, change impacts, readiness needs, and business outcomes. 3 Training sessions drive measurable increases in employee confidence, responsible AI use, practical application of Microsoft Copilot, and adoption of new ways of working. 3 Reusable learning and change assets enable consistent delivery across regions, functions, champions, leaders, and facilitator groups. 3 Learning content stays current as AI capabilities, governance guidance, change impacts, and employee needs evolve. 3 Adoption data, feedback, and readiness signals are used to identify gaps, refine enablement tactics, and reinforce sustained behavior change. 3 Stakeholders view the role as a trusted partner in scaling AI fluency, organizational readiness, and technology adoption across the enterprise.
Skills Required:
Instructional Design, User Experience Design (UX), Visual Design, Learning Strategy, Technical Training, Training And Development, Adobe Suite
Experience Required:
3 Significant experience designing and delivering training and change enablement strategies for a large, complex, global enterprise; experience supporting audiences of 150,000+ employees strongly preferred. 3 Demonstrated expertise in Microsoft 365 Copilot, including practical use across Microsoft 365 apps such as Word, Excel, PowerPoint, Outlook, Teams, and enterprise chat experiences and basic agent building. 3 Broad understanding of AI tools, responsible AI practices, prompt design, AI-enabled workflow transformation, and emerging trends in enterprise AI adoption. 3 Strong instructional design capability, including needs analysis, audience segmentation, curriculum architecture, learning objectives, assessment methods, adoption reinforcement, and blended learning design. 3 Proven facilitation skills with the ability to lead engaging, practical, and outcome-focused training sessions for diverse global audiences. 3 Experience applying organizational change management principles, including stakeholder analysis, change impact assessment, readiness planning, resistance management, reinforcement, and adoption measurement. 3 Ability to simplify complex technical concepts into plain language, practical examples, and actionable guidance. 3 Experience creating scalable learning and change assets that can be reused by facilitators, champions, managers, and employees across multiple business areas. 3 Strong stakeholder management skills with the ability to collaborate across functions, influence without authority, and manage competing priorities. 3 Comfort working in a fast-moving technology environment where tools, policies, and user needs continue to evolve.
Experience Preferred:
3 2+ years experience supporting enterprise AI, digital workplace, productivity, or Microsoft 365 adoption programs. 3 5+ years experience building persona-based learning and change strategies tied to business use cases and measurable adoption outcomes. 3 Familiarity with Copilot Studio, agent concepts, or low-code/no-code automation platforms. 3 Experience developing train-the-trainer programs, champion enablement models, communities of practice, or peer-learning networks that reinforce sustained behavior change. 3 Experience using learning analytics, surveys, usage data, sentiment, readiness indicators, and qualitative feedback to measure impact and guide continuous improvement. 3 Background in organizational change management, employee experience, technology enablement, or digital transformation.
Education Preferred:
Bachelor's Degree
Additional Information:
3 Develop enterprise-wide training & change enablement strategies that support large-scale AI adoption across regions, functions, roles, & levels of digital maturity. 3 Design role-based learning curricula for Microsoft 365 Copilot, Copilot Studio concepts, & other approved AI tools, ensuring content is tailored to multiple audiences, business workflows, & stages of adoption journey. 3 Create learning journeys that move employees from awareness to confidence, practical application, responsible use, & sustained behavior change. 3 Identify audience-specific change impacts, adoption barriers, gaps, resistance points, & reinforcement needs; translate those insights into targeted learning & enablement plans. 3 Facilitate virtual & in-person training sessions, workshops, office hours, & labs for broad employee audiences, leaders, champions, & targeted personas. 3 Partner with technology, chg management, comms, HR, security, & business stakeholders to align learning content with enterprise priorities, governance expectations, business readiness, & change plans. 3 Translate technical AI capabilities, risks, & use cases into clear, accessible training materials for both technical & non-technical employees. 3 Develop reusable enablement assets, including facilitator guides, job aids, quick tips, scenario libraries, prompts, exercises, knowledge articles, change toolkits, leader talking points, & trainer materials. 3 Create engaging, informative, & polished video content that supports AI learning, reinforces key messages, & helps employees quickly understand & apply new tools & ways of working. 3 Use data, feedback, adoption metrics, & learner insights to evaluate training effectiveness, measure behavior adoption, and improve curriculum, delivery methods, & learning outcomes. 3 Support champion or peer-learning networks by equipping community members with the tools, content, facilitation support, & change messaging needed to scale learning & reinforce adoption across the enterprise.