GENERAL FUNCTION: In an area of high dollar volume, client sophistication and trust, and high client expectations, provide first level of supervision, escalation and problem resolution for assigned team servicing custody accounts and their business partners (including , but not limited to, Institutional, Mutual Fund, CMS, Conversions, and Retirement Plan Support). Provide training, facilitate workflow, monitor productivity and ensure staff compliance with departmental and Bancorp policies and procedures. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIESAND RESPONSIBILITIES: Customer Service/Processing of client activity. Maintain an in-depth knowledge of positions within the Global Custody Services Department. Coordinate and manage day-to-day workflow for assigned team, which includes Global Custody Processors I and II and Global Custody Administrators I and II, ensuring accurate and timely execution of duties. Responsible for prioritizing teams work and delegating tasks to ensure proper coverage of functions. Apprise management of key issues and needed support. Seek out solutions to improve and automate processes within assigned area. Assist manager in monitoring reporting from the Client Services on-line tracking system, identify trends and take the necessary steps to resolve issues. Assist manager in monitoring reporting, identify trends and take the necessary corrective actions for Service Level Agreement/Client Report Cards. Cross train on assigned teams accounts to provide coverage and backup. Make decisions to resolve the more complex issues presented by assigned team under supervision. May assist Global Custody Services Manager in managing time-away. Monitor teams account assignments, as needed, and determine re-alignment of accounts within the team. In conjunction with manager, make decisions with respect to day-to-day operation of the unit. SUPERVISORY RESPONSIBILITIES: Supporting/Training of area staff. Indirect or Direct supervision of exempt and non-exempt personnel Serve as backup to Global Custody Services Manager as needed. Participate in the interviewing process of prospective employees and provide feedback to HR. Assist Global Custody Services Manager with completing and submitting timesheets, overdraft inquiries, etc. Provide training, guidance and leadership to assigned personnel. Evaluate and provide feedback to subordinates regarding ongoing performance. Initiate and participate in corrective counseling as warranted. Take an active role, in conjunction with the Global Custody Services Manager, to complete written and verbal annual performance evaluations. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Bachelor's degree in business, finance, accounting or related field preferred. Minimum 3 years experience as a Global Custody Services Administrator and Senior Global Custody Services Administrator or 5 years of experience working in the Financial Services industry, preferably in securities processing, mutual fund operations or brokerage operations environment. Excellent customer service skills, minimum 3 years experience required. Must be service focused and oriented toward exceptional customer experience. Excellent written and verbal communication skills including the ability to effectively communicate on behalf of the Bank to both internal and external clients. Excellent interpersonal/relationship skills. Ability to interface with all levels of management and clients, both internal and external. Leadership skills. Ability to work independently, as well as, part of a team, within both direct and cross-matrix management reporting structures. Ability to exercise a high degree of independent judgment and handle confidential information. Ability to recognize potential problems and formulate solutions in a timely manner. Proficient with securities systems and technology, securities products, and industry trends including: Internet Securities Workstation, Bank of New York Mellons Inform and Mainframe, Mobius, Vector IV and V, Bloomberg, Depository Trust Company, Raft, Xcitek Solutions Plus, Fee Advantage, Roscoe, ACE, AM Trust and AM Administrator. Proficient in corporate select software applications (i.e., Windows, Excel, Word and Outlook). Resourceful and results oriented. Complete Fifth Thirds two-day Team Lead Program. #LI-GM2 Institutional Middle Office Team Supervisor At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner. Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes no matter how they are submitted will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.