Installation Project Manager - Residential Replacement Windows

Infinity by Marvin

$85K — $95K *
Kent, WA 98042In-Person
Real Estate & Construction
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Proven customer service and problem-solving experience.
  • Solid understanding of construction documents and installation techniques.
  • Flexibility and a positive attitude in dynamic environments.
  • High school diploma or equivalent required.
  • Construction experience in home improvement or window replacement is essential.
  • Valid driver's license with a clean driving record.
  • Ability to lift and carry up to 40 lbs and stand for extended periods.

Responsibilities

  • Conduct final measurements for windows and doors.
  • Provide tailored installation solutions based on customer expectations.
  • Introduce and set expectations with the installation team and homeowner on-site.
  • Communicate essential details to installation crews for unique project requirements.
  • Assist installation partners with query resolution throughout the project.
  • Allocate materials and accurately job-cost labor rates for projects.
  • Conduct thorough job completion walkthroughs with homeowners.

Benefits

  • Company vehicle provided.
  • Essential tools and cell phone included.
  • Resources available for job success.
Full Job Description
Job Overview

Our Project Managers are the face of Infinity Replacement on every job site. They advocate for our customers and ensure an exceptional installation experience. From final measurements to post-installation walk-throughs, Project Managers uphold our high standards and ensure every detail is right-before, during, and after installation.

Highlights of your role

  • Conduct final measurements for windows and doors.
  • Provide installation solutions that align with customer expectations and adapt production specifications to site conditions.
  • Serve as the first point of contact on-site: introduce yourself and the installation team, set expectations with the homeowner, and confirm job completion walkthrough timing.
  • Communicate job-specific details to installation crews, ensuring they are prepared for unique project requirements.
  • Assist installation partners with questions and concerns throughout the project lifecycle.
  • Allocate appropriate materials and accurately job-cost labor rates.
  • Resolve project and customer issues with efficiency, professionalism, and integrity.
  • Conduct job completion walkthroughs with homeowners, including:
    • Demonstrating window and door operation
    • Completing the Zero-Defect checklist
    • Delivering the customer gift bag
    • Documenting and following up on any outstanding work
  • We provide a company vehicle, essential tools, a cell phone, and any additional resources needed to perform the job successfully.
  • Compensation: $85,000 - $95,000, pay based on experience


You're a good fit if you have (or if you can)

  • Proven experience working directly with customers and homeowners, with strong problem-solving skills.
  • Solid understanding of construction documents, methods, and installation techniques.
  • Versatility, flexibility, and a positive attitude in a fast-paced, evolving environment.


We also want to make sure you have

  • High school diploma or equivalent required.
  • Construction experience, especially in home improvement or window replacement.
  • Valid driver's license with a clean driving record.
  • Ability to lift, push/pull, and carry up to 40 lbs; stand for at least 6 hours per day; and climb ladders and stairs.
  • Experience measuring and installing replacement windows.


Compensation

$85,000 - $95,000, pay based on experience

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