Job Title: Installation ManagerWork Location: Remote - Raleigh, NC
Travel: Monday-Friday (Consistent air travel)
Reports to: National Installation Manager
Salary Range: $90,000 - $100,000
The RoleGrocery TV is seeking a hands-on Installation Manager to support installation, primarily, and maintenance across of our in-store media network.
This is a
travel-intensive role (Monday-Friday) ideal for someone who enjoys working independently in the field, solving technical issues, and building strong relationships with store teams.
You will be responsible for deploying and servicing Grocery TV equipment nationally, ensuring our network remains operational and performing at a high level. You will partner closely with our Field Ops team to execute installation work and maintenance work as needed.
ResponsibilitiesInstallations & Deployments- Install TVs, media players, and related equipment in-store
- Execute new store rollouts and retrofit projects
- Ensure installations meet company standards for quality and safety
Logistics & Equipment Handling- Manage equipment swaps, returns, and shipments to HQ
- Maintain accurate records of service visits and inventory
Store Relationship Management- Act as the on-site representative of Grocery TV
- Improve service efficiency through effective communication and coordination
Field Service & Maintenance- Diagnose and resolve in-store technical issues, including power, connectivity, and hardware failures
- Reset, repair, or replace devices as needed
- Perform routine maintenance to ensure network uptime and performance
- Coordinate with Grocery TV Operations to troubleshoot and resolve escalated issues
Travel- Travel Monday-Friday nationally
- Consistent air travel is required to support installations and maintenance nationally
Requirements / Experience- 2-4+ years in field service, installations, retail operations, or similar hands-on roles
- Ability to travel full-time (Monday-Friday)
- Valid driver's license and access to a reliable personal vehicle
- Comfortable using tools (power drill, screwdriver, clamps, etc.)
- Ability to lift up to 100 lbs and work on ladders
- Strong problem-solving and troubleshooting skills
- Excellent communication and customer service skills
- Ability to work independently and manage time effectively in the field
- Willingness to learn and adapt to new technology
Interview Process- Apply: We review applications as soon as we can. You should hear back about your application within two weeks.
- Introduction to Hiring Manager: Meet with the hiring manager (virtually or in-person) to share your background, learn about the role, and align on logistics.
- Technical Interview: Meet our team remotely to respond to a prompt that relates to the role, and present your thoughts to our team, who will ask questions to better understand your critical thinking and skillset.
- Values Interview: Meet with two Grocery TV employees who you'll work cross functionally with to discuss how you might collaborate with the team.This is a perfect opportunity for you to vet us, too!
Why Grocery TV?- 100% medical, dental, and vision coverage
- $1,200 annual HSA match
- $1,000 annual learning & development budget
- Unlimited PTO
- 12 weeks of parental leave for all new parents
